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Description

Please describe the problem: Playback keeps stopping after playing (in most cases) a single song.

Example:Song plays completely. Nothing happens next unless I intervene.

 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. First I did this: I started Spotify on my Android device. (Galaxy S2)

2. Then I did that: I clicked on a radio channel

3. I also did this: I listened to a song

4. then this: It plays one song completely

4.1 Nothing happens but silence.

5. I click on the "X" and click on the current station and it plays another song. Then stops. Again. 

 

6. I have emptied the cache, cleared the data, uninstalled the ap and reinstalled the ap from the google play  store twice.

 

 

What I expected to happen

This is what I expected to happen: I expect it to play one song after another without me restarting the station over and over again.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes. That's where this template came from.

 

Your device

Galaxy s2

 

Device’s Operating System

 Ice Cream Sandwich, 

 

What type of account do you have?

Free trial

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

9.6GB

 

Space left on your SD card (if applicable)

... 15.1G

 

Space left on your External SD card (if applicable)

N/A

 

Is your device rooted?

If you don’t know what this means you can probably answer “No” (And skip the next question)

 

Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”. I can probably answer no.

 

Did you set your external SD card as storage location?

N/A

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A on wifi only 

 

If you said "No", when does the issue not occur?

When using WiFi

 

My mobile Spotify version

0.6.2.64

 

My desktop Spotify version (if applicable)

N/A (not happening on anything but the mobile device)

 

My mobile provider and country

Ting (Spint) - but this is happening on wifi connection only

 

My username :SocalAaron

 

Do you have a Spotify (non-Facebook) login? I think they are synched

I.e. can you log in on the site without using your Facebook details

 

Are you logging in with Facebook or with your Spotify login details? Spotify details

Facebook login / Spotify login

 

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

 

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