I am a Premium Android user in Romania.
I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working fine.
Also, my Discover Weekly playlist is generated, but it is never shown under Discover tab where it should be, I need to search for it manually.
The same issues are happening to a friend of mine.
I contacted support, several times, in chat. They never solved the problem - all they were saying was wait a little more, someone said I should recreate the account even though I told him my friend has the same issues, another guy said he raised a ticket to support but when I contacted them again no one knew anything about any ticket. The last guy I talked to on chat said he will escalate the problem and I will be contacted via email.
The first email was promising - my issue had been escalated to the highest level of support. First email said I should check if I am offline (already checked by a previous guy) and explained to me how daily mixes work (I told him that 1 of my 2 daily mixes has not even one song that I ever liked, so obviously it is not working for me - btw, the other one was nice but was never updating). I also told them daily mixes were working on free. They said there are no differences between premium and free, so I sent them a screenshot with my daily mixes on free - lucky me, I had one, can't remember why I took it, I guess they weren't expecting that 🙂 . They proposed to create a new account. I told them again about my friend. The next email, can you guess? Wait a little little more, they said, maybe they will generate eventually. I told them I am not happy with the answer, that they should investigate a little before answering and they said the ticket was sent to the dev team. 3 weeks later, no other news from them.
This is unbelievable, honestly.
Worst is that I told them I know other people with the same problem and they don't seem to care.
