Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
For the past few months my shuffle has been broken. (Web Player).
Every playlist I go to, the shuffle will only shuffle through the first 150 songs, and usually in the same order. If I select a song further down, it will shuffle the same 150 songs around the song I have chosen.
I have had issues with shuffle in the past, but they usually resolve themselves after a few weeks.
I have tried turning shuffle in and off for each song played, and playing songs in order, then turning shuffle on, but neither have worked.
Any suggestions welcome to what I should do to resolve this issue.