Who Me Too'd this topic

I signed up for the free trial of Spotify a few months ago. I figured it was as advertised - a thirty day trial. Today I discover that Spotify has, in fact, been charging me for the service over the past few months, and this last payment overdrew me so now my bank is asking me to pay them $35 for a payment I had no knowledge of. I have barely even used spotify since a week into the free trial. I want to cancel my subscription and have my last payment refunded, but since Spotify has the worst customer support out there, I can't speak to someone, or chat with an online rep. I have to go through the "Contact Form", which, after doing a bit of research, seems like a pretty broken service, with most people waiting a hell of a long time to hear back from your so-called "customer support". This especially pisses me off because I CAN'T EVEN CHECK THE STATUS OF MY TICKET.

I was charged (unknowingly) for a service I don't even use. I don't even want all my money back, I just want you to refund my last payment so I can extricate myself from this mess of a service you call Spotify and not have to pay my bank $35.