Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm a premium holder and I am having issues with my daily mixes on my iPhone X, Mac OS and also the web player.
I'm stuck playing the same 25 or so songs on the daily mix lists, songs don't autoload as I listen. When using the web player I can only listen to whichever daily mix I had last played on my phone or I need to pick something completely different. If I try playing another daily mix it stops all together.
This is frustrating and it's worse because I'm paying for the service. It's not isolated to my devices as it happens on the 3 I mentioned. It's either account level or a bigger issue.