Plan

Premium

Country

The Netherlands

Device

Samsung Galaxy 9

Operating System

Android

My Question or Issue

Like many others, I have the problem where the music often stops playing for a few seconds (sometimes up to a minute or so) when the phone is locked. It now happens very frequently, sometimes several times during one song. This is pretty frustrating, and this is not what I expect from a paid service with millions of subscribers. I cannot comprehend why Spotify isn't getting this fixed. The incompetence it pretty staggering. If this isn't getting fixed soon, I will end my subscription (which I wouldn't like to do, but I am pretty frustrated paying money for an app that cannot perform its most basic function). Get this sorted, Spotify!

Two observations:

- It seems to happen more often in places with bad mobile coverage (even though it shouldn't matter, becasue I mostly play from downloaded playlists)

- When it happens, Spotify is almost always trying to download more songs, but gets stuck on the first song it tries to download (even though I didn't add any songs to downloaded playlists recently, and the song I am playing was added a long time ago, so that shouldn't be the cause of the problem).