Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Canada
Device
Note 10+
Operating System
Android 10
My Question or Issue
I recently bought the Active 2 and Galaxy Buds. Initially I could control Spotify as intended using the app on the watch or the tap feature on the buds, but not long after what happens now is that I can only start Spotify on my watch and play whichever song was last played but I can't pause it. I have to go to my phone to pause it. Same thing on the buds the single tap play/pause won't work, the tap only works to play if no songs were playing.
And even on my phone the timebar doesn't progress the name of the song doesn't change nor the graphic, the song does change if I select a different song but the song page is frozen and other functions won't work.
Does anyone have a solution for this?