Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Canada
Device
iPhone 8
Operating System
iOS 14.0.1
My Question or Issue
I already read a couple of answers to my issue but none of them helped. I am trying to find a way to fix this problem without reinstalling my application, as I already did this over a month ago. So far, I cleared my cache. I turned offline mode on and off. I changed networks. I reset my phone. I updated my phone. As i said before, I reinstalled the app and then redownloaded everything before. This worked for a short time and now i’m having the same issue. I have around 3200 songs downloaded and it would take a while to redownload them again. Is there any other way I can solve this issue? I really love Spotify and I would hate to let it go because of this. The main reason I got Spotify premium in the first place was to play songs offline, and unfortunately, I cannot even do that anymore. 😞