Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Apple Watch 7 Cellular
Operating System
Lastest iOS
Issue #1: The Spotify watch app seems to have some issues with handoff to iphone/echo/other devices. When I go to the gym, I prefer to stream music on my AW cellular but still bring my phone with me and put it in a locker. As long as my phone is in range, even when I try to deliberately switch to listening to my watch 9/10 times it just refuses and says "something went wrong". I have to shut down my iphone to get it to properly work. When it does work, it only works for a 10 minutes and then the app decides that it wants to switch to my iPhone on it's own.
I've even had this issue on my echo. I stream to the echo and then when I press "next song" sometimes the watch switches to my phone. It's really irritating.
Issue #2: There has been many times where I'm out and even with my iphone off the app just disconnects from my 2nd gen airpods and refuses to reconnect unless i close the app and wait for about 5 minutes. When I try to connect to my airpods again it says "something went wrong". It's a mystery to me. When this happens I cannot even play my offline downloaded songs so I'm usually just left running with no music for a while until it decides to stop throwing a fit.
I hope Spotify focuses a little more on debugging the watch app, I bought a watch primarily for Spotify streaming. Also hope you guys consider a full keyboard since AW7 allows it, siri is horribly unreliable.