Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

1. Hello, as of last friday night my phone stopped loading the canvas videos in the applied songs. I tried reinstalling the app, deleting cache, deleting online cache and many other methods but nothing worked. I also contacted support via Twitter and after discussing and testing for three days straight they told me that they had no solution for this problem. Instead of loading the video, the songs with Canvas have the album cover with a dark filter on top of it, implying that it wi eventually load or something (it never happens). I managed to find a temporary solution to this, if you click the share option in a song and wait for it to load, the interface shows its canvas video and how it should look like, then close the song window and open it again to show it. Unfortunately I need to do this in each and every single song with the canvas feature. Does anyone have a possible solution that isn't mentioned? Or is my only option to wait for it to eventually fix itself? Please help, not even the Spotify Cares guy could do something.