Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, only to find when I wake up that everything I downloaded the night before has been undownloaded!  So, I get sad and listen to the same few songs that I have stored on my phone's internal memory, then start the process over again when I get home from work.

What the hell is going on?  This whole charade is making me really want to downgrade my account since I can't take advantage of one of the main perks of having a premium account anyway.

Signed,

A very frustrated customer.