Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
Brazil
Device
Motorola moto G22
Operating System
Android 12
My Question or Issue
They finished the lite version with the argument that people now have smartphones and more accessible internet... The problem is, even with 4GB of RAM and a SoC with 8 A53 cores, the main app is slow, it takes 19 seconds to open, each song clicked is a torture to load, swiping is choppy, it's terrible, The phone was formatted yesterday, software reinstalled, so it's not full memory or cache or anything like that, not even internet