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Plan
Free/Premium
Country
United Kingdom
Device
iPhone 16 Pro Max and iPhone 12 Pro Max
Operating System
iOS 26 and iOS 18
My Question or Issue
For a while now, when I use Apple AirPlay to cast or play my Spotify music on my Sky Glass TV, a lot of the time the wrong album cover is shown.
Usually when I first start playing music the right album cover for the first song is shown and then when the next song starts playing the album cover doesn’t change and after that for the next 5 or 10 songs the album cover for the previous song is shown.
I don’t know if this is as issue with Spotify or the Apple AirPlay software. I always use the latest version of Spotify and iOS but this issue has been going for over a year. Is this something that can be looked into?
See below the wrong album cover being shown (a cover for an album by The Smiths is being shown for a song by Barbara Perry)