Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have an Iphone 4 with IOS 7 and the latest version of the Spotify app.
1) This has happened several times. I click shuffle play on one of my playlists and I get a message that says unable to play track. Mind you I am using different playlists with well over 100 songs from Spotify's library.
2) Other times I have noticed when i am switching between playlists using shuffle play a song that is not associated with a certain playlist will play on the wrong playlist.
3) When I play local files, the artwork doesnt come up and the song does not show in the lock screen. It will instead show the previous song I have just played in the lock screen while my local file is actually playing.
4) The app is slow and unresponsive at times.