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Who Me Too'd this topic

Spotify taken money from credit card without my permission

I have had the free version of Spotify for a few years now.  Earlier in the year I used my credit card to download one song.  On the 17th of this month, Spotify took £9.99 from my credit card apparently for my subscription.  Firstly I did not ugrade my account, and secondly the money was taken without my permission.  It looks like they have stored my card details from that single download and just helped themselves!

 

I have contacted them to get it sorted but have had no response.  This is theft and I want my money back!  Who else can I contact to get this sorted??

Who Me Too'd this topic