Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I really want to use Spotify on my Samsung TV but am having no luck. When I log in trying to use my Facebook account (which I use on my iPhone and laptop without issues) I'm told I'm using the wrong password. This makes no sense as I use the same password on all these devices. I tried changing my Facebook password and same thing - works on iPhone and PC but can't log in on TV. So I try to work around this by starting a brand-new account without Facebook and I still get error messages on my TV saying I'm using the wrong password even though I'm using the same password on all devices. What is going on? I really want to use Spotify on my TV, and upgrade to Premium, but don't want to pay for something that's not working. Can anyone help me?