Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I only have spotify free and it will not let me upgrade to a student account. I go to the page enter my info and it kicks me out to the homepage. I have tried this 4 times already. I don't want to keep entering my credit card info because I don't wan...
Hi, wie kann ich mein kostenloses premiumabo kündigen??
Whenever I click on someones name within my family plan options, it says"Oops! Something went wrong, please try again."and I can't get on the members options to remove them.Essentially, I'm stuck on the family plan page and can't click on one of the ...
In which countries is Spotify available at the moment?
I was buy a gift card to charge my **bleep**ING PREMIUM in the moment it was OK the card work but I can not use my premium account!!!! I was send a lot of messages and no answer!!!!WHAT THE **bleep** IS THAT? I WANT MY MONEY BACK!!!!!!!!!!!!
Here's what we got from you: It is saying I am not a Spotify user. It kicked me out of the app and told me to log back on, and now won't let me log on. I click log on through Facebook and it says that I have authorized the app and then goes back sot ...
Hi, I never heard or used spotify but saw that I was charged for $9.99 in my credit card statement.Please contact me on jagminder.chugh@gmail.com and help me refund the amount. ThanksJagminder
I just got an email saying that someone changed the email address on my Spotify Premium account - I did not do this. I am no longer able to log in to my account, but I am logged in on my phone still and I see that all my playlists are gone and new on...
Someone is using my spotify account and I have logged out of every device and Ive changed my password twice but it is still happening. What else can I do?
Joshua Gunter and our team work together with the greatest songs out there, my mom was cheap and gave me a 5 yr old lap top for Christmas, which only took a few months to break, which is why I haven't been able to listen to any music since, I'm havin...
My account disonnected. Using the correct device username and password will not connect. Di this a year ago - after many days did reconnect.Any thoughts - as getting tird of this happening and being without Spotify on Denon. My Android and computer l...
I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do not live in the same address". What should I do?
I am trying to upgrade to premium. Unfortunately, your wesbite is broken in every single way possible. First I tried to get the student discount. Went to type everything in, typed my card info in and then pressed confirm payment. It brought me back t...
I can not sign into Facebook with my new spotify because my Facebook email already has a spotify account but I am paying for my new account. Helppppp
This morning, I tried logging into my Spotify account to listen to music. I already knew something was up because I was randomly logged out. I checked my email for anything and I saw that my account was apparently disabled because of an unauthorized ...
I'm a premium user and have tried everything but don't have premium access. I can't play any songs because it's on an ad and it says to get premium to continue. This is day 1 of me trying Spotify and I'm already annoyed.
Hi i have a spotify account on my phone been weeks trying to log in on television trued it again tonight Not working at all..whats up with this any help much appreciated
Hey, I need some help! So, a long time ago, I created a account with a username and then a connected with Facebook, but I did't delet it. After that, my Facebook account was blocked (I don't know why) and I wasn't able to connect with my new Facebook...
Its saying I can only use 3 device to download songs... This is the 3rd device only, I just switched SD cards and had to redownload please help
Pessoal, necessito de uma ajuda, dia 21/04/2017 registrei na conta premium, acontece que no mesmo dia eu cancelei a conta premium. Depois de ter feito isto, fui em minha conta e verifiquei a "ASSINATURA"; e la constava; Dados de pagamentoVocê não tem...