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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399367 Views
  • 952 replies
  • 107 likes
  • Account
  • 399367 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172004 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172004 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99235 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99235 Views
  • 68 replies
  • 10 likes

Solved!! Spotify not linked to Facebook account

Hey there. Was listening to my Spotify Premium on the way home and as soon as my Andoid device connected to my wifi, I got logged out. Log in using my Facebook account and it tells me that I don't have a Spotify account connected to this Facebook acc...

  • Regular
  • Hey there.  Was listening to my Spotify Premium on the way home and as soon as my Andoid device connected to my wifi, I got logged out.  Log in using my Facebook account and it tells me tha...
  • MooseMan_2
  • Regular
  • 2905 Views
  • 4 replies
  • 0 likes
  • 2905 Views
  • 4 replies
  • 0 likes

Correo electrónico vinculado a Facebook

Hola,Quisiera cambia la cuenta de correo electronica que tengo vinculada con spotify. El problema es que mi spotify esta contado a facebook y ya cambie el correo en facebook pero en spotify no se ha cambiado. ¿Que puedo hacer?

  • Casual Listener
  • Hola, Quisiera cambia la cuenta de correo electronica que tengo vinculada con spotify. El problema es que mi spotify esta contado a facebook y ya cambie el correo en facebook pero en spotify no se h...
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Keeping playlist

I had an account in my name for my daughter. I recently upgraded to a family account (under a different name). I'm worried that my daughter will lose her playlist if I cancel the old account. Should I worry?

  • Casual Listener
  • I had an account in my name for my daughter. I recently upgraded to a family account (under a different name). I'm worried that my daughter will lose her playlist if I cancel the old account. Should ...
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei e estou sendo cobrado

Mesmo após ter cancelado minha conta mês passado, meu cartão continua me cobrando pelo serviço. Não tenho mais condições de pagar pelo spotify, por isso cancelei, e mesmo assim o valor veio na fatura desse mês.

  • Newbie
  • Mesmo após ter cancelado minha conta mês passado, meu cartão continua me cobrando pelo serviço. Não tenho mais condições de pagar pelo spotify, por isso cancelei, e mesmo assim o valor veio na fatura...
  • Flavia22
  • Newbie
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

HOW TO- transfer old account songs to new account

I recently was paying monthly for spotify . I had 500 songs roughly and used it everyday!! Long story short my old phone with everything on it is no longer in my hands and I had never wrote down my account information for anything. Emails, Facebook s...

  • Newbie
  • I recently was paying monthly for spotify . I had 500 songs roughly and used it everyday!! Long story short my old phone with everything on it is no longer in my hands and I had never wrote down my a...
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Connect with Facebook

Hi,I have been trying to manually connect my account with facebook and the following message keeps coming up: Sorry, there was a temporary error. Try again later.I have tried several times and different days so I don't know how much more of a tempora...

  • Newbie
  • Hi, I have been trying to manually connect my account with facebook and the following message keeps coming up:  Sorry, there was a temporary error. Try again later. I have tried several t...
  • osornios
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

All my music was delated

I don't know what happened, but all my collection of songs and albums was delated from my account. Except the artist I follow and my playlist. What I have to do to get it back?

  • Newbie
  • I don't know what happened, but all my collection of songs and albums was delated from my account. Except the artist I follow and my playlist. What I have to do to get it back?
  • osornios
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 182 Views
  • 1 replies
  • 0 likes

Spotify account connected to Facebook simply gone

Two days ago I got logged off automatically from both my phone and desktop.When I try to log in by using the facebook button, it simply doesn't work. I get redirected to the page where it automatically connects you to facebook and then when I come ba...

  • Newbie
  • Two days ago I got logged off automatically from both my phone and desktop. When I try to log in by using the facebook button, it simply doesn't work. I get redirected to the page where it automatic...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Desconocido usa mi cuenta

Saludos. Desde hace un tiempo en mi lista de "escuchados recientemente" aparecen grupos y playlists de música alemana y rap que yo personalmente no he escuchado jamás.Ya he cambiado el password y desconectado de todos los dispositivos, como he visto ...

  • Newbie
  • Saludos. Desde hace un tiempo en mi lista de "escuchados recientemente" aparecen grupos y playlists de música alemana y rap que yo personalmente no he escuchado jamás. Ya he cambiado el password y d...
  • osornios
  • Spotify Star
  • 773 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 773 Views
  • 1 replies
  • 0 likes

Facebook mail account

Hi! I created my account from Facebook and long ago I changed my mail on Facebook but it hasn't changed on my Spotify account and I really need to change it because I suscribed to the student premium plan and I can't see the confirmation mail (I forg...

  • Casual Listener
  • Hi! I created my account from Facebook and long ago I changed my mail on Facebook but it hasn't changed on my Spotify account and I really need to change it because I suscribed to the student premium...
  • osornios
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Cant loggin to spotify

My Spotify is connected to my old Facebook (which I still use). The app logged me out so I logged back into my old Facebook so I could log back into it and it is trying to create a new account using my current facebook. How can I get back into my acc...

  • Newbie
  • My Spotify is connected to my old Facebook (which I still use). The app logged me out so I logged back into my old Facebook so I could log back into it and it is trying to create a new account using ...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Have Premium, but my doughter "stole" my account.

Hi. I have Premium on my account, but at some point my doughter signed up my account on her Facebook. What happend is that she took over my premium and placed my account one Spotify Free :-/. Since then we´ve been using her account.Today i presed Dis...

  • Visitor
  • Hi. I have Premium on my account, but at some point my doughter signed up my account on her Facebook. What happend is that she took over my premium and placed my account one Spotify Free :-/. Since t...
  • osornios
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Se me realizó un cargo a mi cuenta bancaria con el concepto de pago ADYEN*SPOTIFY sin autorizarlo

El pasado 02/05/2017 verificando mis movimientos bancarios, me percaté de un cobro de 99.00 mxn con el concepto de pago ADYEN*SPOTIFY. He tratado de buscar alguna solución directa en la sección de "Ayuda" de la página oficial "Spotify" pero no encont...

  • Newbie
  • El pasado 02/05/2017 verificando mis movimientos bancarios, me percaté de un cobro de 99.00 mxn con el concepto de pago ADYEN*SPOTIFY.   He tratado de buscar alguna solución directa en la secc...
  • osornios
  • Spotify Star
  • 18040 Views
  • 1 replies
  • 0 likes
  • 18040 Views
  • 1 replies
  • 0 likes

Hola

Tengo una queja sobre este servicio, ustedes me acaban de engañar me dijeron que tenía una promoción de 30 días gratis para escuchar Spotify y me inscribí y me cobraron de una vez porfavor comunicarse a mi gmail. Juanjosemartinezserna@gmail.com

  • Newbie
  • Tengo una queja sobre este servicio, ustedes me acaban de engañar me dijeron que tenía una promoción de 30 días gratis para escuchar Spotify y me inscribí y me cobraron de una vez porfavor comunicars...
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Ayuda! necesito eliminar cuenta, pero no tengo acceso al correo...

Resulta que hace tiempo me hice una cuenta de Spotify, pero a traves de Facebook, cuento corto, el correo que tenia vinculado a Facebook me lo bloquearon porque olvide mi contraseña, ahora tengo otra cuenta en Spotify con mi actual correo pero no pue...

  • Newbie
  • Resulta que hace tiempo me hice una cuenta de Spotify, pero a traves de Facebook, cuento corto, el correo que tenia vinculado a Facebook me lo bloquearon porque olvide mi contraseña, ahora tengo otra...
  • osornios
  • Spotify Star
  • 2707 Views
  • 1 replies
  • 2 likes
  • Account
  • 2707 Views
  • 1 replies
  • 2 likes

Trouble changing country settings

Hi there,I recently moved from NZ to Australia and am having trouble changing my country setting. I have followed the instructions and have my Australian credit card ready, however whenever I go to change country, and then input my new credit card de...

  • Casual Listener
  • Hi there, I recently moved from NZ to Australia and am having trouble changing my country setting. I have followed the instructions and have my Australian credit card ready, however whenever I go ...
  • osornios
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

I have 2 Spofity Payment every month.. but the last thing I remember is I already cancel the other 1

Spotify P022D4385A London GB Spotify P020B5F5F3 London GB Dear Spotify,Please Kindly to check my account.because I never Use the other one and already Cancel the premium. because I lost my password and I cant get into my email. and the other thing is...

  • Newbie
  • Spotify P022D4385A London GB   Spotify P020B5F5F3 London GB   Dear Spotify, Please Kindly to check my account. because I never Use the other one and already Cancel the premium. becaus...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

From Google to Spotify!

I'm in the process of switching over to Spotify, but would love to bring my 2 playlists that i've set up in Google Music. 99% of the playlist was from their radio service and wasn't music i had uploaded myself. I've searched and wasn't able to find a...

  • Casual Listener
  • I'm in the process of switching over to Spotify, but would love to bring my 2 playlists that i've set up in Google Music. 99% of the playlist was from their radio service and wasn't music i had uploa...
  • blackarcanis
  • Roadie
  • 3552 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 3552 Views
  • 6 replies
  • 0 likes

Family

Hi, I have Spotify for family. I have emailed my sister a link to join but when she opens the link it asks her to login with facebook or an email address. Does she have to create her own account?

  • Newbie
  • Hi,   I have Spotify for family. I have emailed my sister a link to join but when she opens the link it asks her to login with facebook or an email address. Does she have to create her own acc...
  • ZainabIqbal
  • Newbie
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Spotify Stared playlists

Spoiler (Highlight to read) hi guys I am looking for some help and advice basically I dont like spotify new layout so I use the old version of the app the stared playlist works fine I recently stupidy installed the new version of spotify on another c...

  • Casual Listener
  •   hi guys I am looking for some help and advice basically I dont like spotify new layout so I use the old version of the app the stared playlist works fine I recently stupidy installed the new ...
  • HeathHayle
  • Casual Listener
  • 326 Views
  • 6 replies
  • 0 likes
  • Account
  • 326 Views
  • 6 replies
  • 0 likes