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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405062 Views
  • 958 replies
  • 107 likes
  • Account
  • 405062 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174903 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174903 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99867 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99867 Views
  • 68 replies
  • 10 likes

Edit Family Suscription Addres and Name

I want to edit addres and name on family suscription but the spotify support area told me that I have to create a new account in order to edit it, it is incredible, please help!!! I want to edit without creating a new account, for example I will have...

  • Newbie
  • I want to edit addres and name on family suscription but the spotify support area told me that I have to create a new account in order to edit it, it is incredible, please help!!! I want to edit with...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
  • 244 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • hellp  
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Your last payment didn't work

I've paid my credit card bill but it still says to "UPDATE PAYMENT" when I try to log in my account. I'm not gonna pay twice for a monthly service. What should I do to get my Premium back?

  • Casual Listener
  • I've paid my credit card bill but it still says to "UPDATE PAYMENT" when I try to log in my account. I'm not gonna pay twice for a monthly service. What should I do to get my Premium back?
  • Robert_W
  • Community Legend
  • 3977 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 3977 Views
  • 5 replies
  • 0 likes

Signing into new device

I had Spotify on my old cellphone with music and Playlist. I got a new phone now and downloaded Spotify again and logged in, and now all my music and Playlist is not there,why? Or how do I recover my music?

  • Casual Listener
  • I had Spotify on my old cellphone with music and Playlist. I got a new phone now and downloaded Spotify again and logged in, and now all my music and Playlist is not there,why? Or how do I recover my...
  • Markoe31
  • Casual Listener
  • 386 Views
  • 4 replies
  • 0 likes
  • Account
  • 386 Views
  • 4 replies
  • 0 likes

Solved!! Oops! Your bank must be having a bad day... Can't pay for Premium

There's myriad closed threads about this topic, but I've tried perfectly-valid credit cards, none of which confirm even an attempt at a Spotify charge. Obviously this issue continues... The support chat was very unhelpful--pasting templates about bei...

  • Regular
  • There's myriad closed threads about this topic, but I've tried perfectly-valid credit cards, none of which confirm even an attempt at a Spotify charge. Obviously this issue continues...   The ...
  • sdjimbob
  • Regular
  • 593 Views
  • 6 replies
  • 0 likes
  • 593 Views
  • 6 replies
  • 0 likes

Four years worth of saved music is gone.

I logged onto spotify today, after about a day of not using. I navigated to my saved songs and not one of my nearly 500 songs were there. However, about 50 songs, all in Spanish, had been added (3 Hours ago). All but two of my playlists were gone. Wa...

  • Casual Listener
  • I logged onto spotify today, after about a day of not using. I navigated to my saved songs and not one of my nearly 500 songs were there. However, about 50 songs, all in Spanish, had been added (3 Ho...
  • russlile
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • Account
  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Playlist en la nueva interfaz (playlist in the nwe spotify)

Desde que cambió el spotify a la nueva interfaz, no puedo borrar las playlists que hago. Intenté borrando track por track y no se borra, se queda ahí vacía. El botón de borrar playlist no está más... uso Ubuntu y estoy intentando borrar desde el repr...

  • Casual Listener
  • Desde que cambió el spotify a la nueva interfaz, no puedo borrar las playlists que hago. Intenté borrando track por track y no se borra, se queda ahí vacía. El botón de borrar playlist no está más......
  • ticoarte
  • Casual Listener
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 392 Views
  • 1 replies
  • 0 likes

Bestehendes Spotify Konto mit Telekom verknüpfen klappt nicht

Ich hatte einen spotify Premium Account mit meinem alten Handyvertrag über die Telekom. Nun habe ich einen neuen Handyvertrag dort und möchte das bestehende Spotify Premium Konto wieder mit der Telekom verknüpfen. Dies scheitert aber weil die Fehlerm...

  • Newbie
  • Ich hatte einen spotify Premium Account mit meinem alten Handyvertrag über die Telekom. Nun habe ich einen neuen Handyvertrag dort und möchte das bestehende Spotify Premium Konto wieder mit der Telek...
  • Specialworld
  • Community Legend
  • 14214 Views
  • 1 replies
  • 0 likes
  • 14214 Views
  • 1 replies
  • 0 likes

Solved!! CANCELAMENTO DE CONTA PERMANENTEMENTE

Quero cancelar minha conta definitivamente e vocês não dispõe um forma simples de fazer isso, fui cobrado um valor no meu cartão a compra que não fiz, cancelei antes de concluir, quero cancelar a inscrição do seguinte e-mail: Robson.Alves@mail.ru

  • Visitor
  • Quero cancelar minha conta definitivamente e vocês não dispõe um forma simples de fazer isso, fui cobrado um valor no meu cartão a compra que não fiz, cancelei antes de concluir, quero cancelar a ins...
  • Bittencourt
  • Spotify Star
  • 3554 Views
  • 30 replies
  • 0 likes
  • Account
  • 3554 Views
  • 30 replies
  • 0 likes

Facebook (Spotify) account hacked -> LOST!

Hey! Yesterday my Facebook Account got hacked. Facebook then deactivated my account and asked me for a ID verfication. I sended all needed details and now I am waiting for them to bringing my account back alive. Unfortunatley, my Facebook Account was...

  • Visitor
  • Hey!    Yesterday my Facebook Account got hacked. Facebook then deactivated my account and asked me for a ID verfication. I sended all needed details and now I am waiting for them to brin...
  • Jacob
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! How can I start a student account in Germany?

Hi, at the moment I use a premium demo subscription for free. Where exactly do I have to send my certificate of enrollment to get the reduced price for students? I live in Germany Thank you!

  • Casual Listener
  • Hi, at the moment I use a premium demo subscription for free. Where exactly do I have to send my certificate of enrollment to get the reduced price for students?    I live in Germany &nb...
  • Ine1
  • Newbie
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Family subscription problem.

Hi. I got spotify family for me and girlfriend a while ago on my account. But suddenly I lost all my playlists and did not have a premium account anymore. The wierd thing is that my girlfriend still got her premium and I am getting charged the full p...

  • Casual Listener
  • Hi. I got spotify family for me and girlfriend a while ago on my account. But suddenly I lost all my playlists and did not have a premium account anymore. The wierd thing is that my girlfriend still ...
  • delaney1margie
  • Newbie
  • 274 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 274 Views
  • 3 replies
  • 0 likes

Solved!! Pago con tarjeta debito en Argentina

Buenas, es una consulta simple, pero que en ningún lado encuentro respuesta.Porqué en Argentina no está habilitada la opción de pago con débito?Por mas que busco, solo me aparece crédito.

  • Casual Listener
  • Buenas, es una consulta simple, pero que en ningún lado encuentro respuesta. Porqué en Argentina no está habilitada la opción de pago con débito? Por mas que busco, solo me aparece crédito.
  • dannroda
  • Newbie
  • 44368 Views
  • 8 replies
  • 0 likes
  • 44368 Views
  • 8 replies
  • 0 likes

I want to listen yo music in abroad.

I'm in abroad at the momentAnd i'm gonna go back after 1 month.I just arrived here before 2weeksAnd now , My spotify is not working because of I'm in abroad.Plz help meThank you

  • Casual Listener
  • I'm in abroad at the moment And i'm gonna go back after 1 month. I just arrived here before 2weeks And now , My spotify is not working because of I'm in abroad. Plz help me Thank you
  • Specialworld
  • Community Legend
  • 640 Views
  • 3 replies
  • 0 likes
  • 640 Views
  • 3 replies
  • 0 likes

Can I Change My Spotify Username?

So someone got into my account, deleted my music and playlists, and somehow my username is now 'godamnineedaname'. My old username was '|robert|' ; is there any way I can change it back?

  • Visitor
  • So someone got into my account, deleted my music and playlists, and somehow my username is now 'godamnineedaname'. My old username was '|robert|' ; is there any way I can change it back?
  • MattSuda
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Payment

Hi,On the app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. I thought maybe if I deleted the app and reinstalled it would work. Still nothing.

  • Newbie
  • Hi, On the app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. I thought maybe if I deleted the app and reinstalled it would ...
  • osornios
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
  • 407 Views
  • 3 replies
  • 0 likes

Hacked Account

This morning, my spotify account was working perfectly with my downloaded playlists. Later during the day Spotify logged my out, i had some trouble logging in but ignored it. I wanted to log in once again and it would not let me. I recovered my passw...

  • Newbie
  • This morning, my spotify account was working perfectly with my downloaded playlists. Later during the day Spotify logged my out, i had some trouble logging in but ignored it. I wanted to log in once ...
  • KatesHere
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! My spotify account thinks i'm in a different country!

Hi,I used to be able to listen to Spotify (the free not premium version) at work. Unfortunately our work server is based in Sweden and we are in the UK. Spotify thinks i'm in Sweden and won't let me listen unless I change my country...unfortunately m...

  • Newbie
  • Hi, I used to be able to listen to Spotify (the free not premium version) at work.  Unfortunately our work server is based in Sweden and we are in the UK.  Spotify thinks i'm in Sweden and...
  • Jacob
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 308 Views
  • 1 replies
  • 0 likes

if i create my spotify (and gmail) in the web, how can i enter to my gmail?

i was hacked spotify i got a bin and i got free spotify for one month, when the moth was finish i buy a family spotify but i cant enter to my gmail to confirm my account and i dont remember the bin how can i do?

  • Newbie
  • i was hacked spotify i got a bin and i got free spotify for one month, when the moth was finish i buy a family spotify but i cant enter to my gmail to confirm my account and i dont remember the ...
  • Jacob
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes