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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yaghmour
  • Visitor
  • 408341 Views
  • 960 replies
  • 107 likes
  • Account
  • 408341 Views
  • 960 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177727 Views
  • 119 replies
  • 114 likes
  • Account
  • 1177727 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100435 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100435 Views
  • 68 replies
  • 10 likes

Superuser Contribution Remove Spotify from a deactivated Facebook Account.

Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscription or transfer it to my new Spotify account.

  • Newbie
  • Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscrip...
  • Sophia
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium is gone

I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?

  • Newbie
  • I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?
  • Sophia
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Why am getting ads on Spotify premium?!

Can someone please tell me why every single member I have in my family is getting ads on their Spotify when they are linked to my premium family plan?

  • Newbie
  • Can someone please tell me why every single member I have in my family is getting ads on their Spotify when they are linked to my premium family plan?
  • osornios
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Solved!! Deleting card cancels Premium trial?

Hi! I would like to know if I can cancel my card on my account but still keep the 1 month free trial on Premium. I know this is kind of stingy of me after I just registered my card, but I'm afraid I'll get charged before I take it off. So could someo...

  • Visitor
  • Hi! I would like to know if I can cancel my card on my account but still keep the 1 month free trial on Premium. I know this is kind of stingy of me after I just registered my card, but I'm afraid I'...
  • kirashi
  • Community Legend
  • 1612 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1612 Views
  • 3 replies
  • 0 likes

Superuser Contribution Fui cobrado mesmo tendo cancelado assinatura à dois meses!!! Quero meu dinheiro de volta!

Mesmo tendo cancelado pelo site minha assinatura, recebi um email do Ebanx me parabenizando por ter pago a assinatura Spotify premium sendo que cancelei a renovação automática mês passado! Um absurdo, quero meu dinheiro de volta!

  • Casual Listener
  • Mesmo tendo cancelado pelo site minha assinatura, recebi um email do Ebanx me parabenizando por ter pago a assinatura Spotify premium sendo que cancelei a renovação automática mês passado! Um absurdo...
  • dupardal
  • Casual Listener
  • 247 Views
  • 4 replies
  • 0 likes
  • 247 Views
  • 4 replies
  • 0 likes

Solved!! Login failed on the App with Gmail Account But I Can on Spotify Web Page

I have an standard Spotify account with Gmail, I haven't been able to login in the App for iPad & iPhone and also the Web Player; BUT I CAN login the normal Web page of Spotify. So it doesn't matter if I restart my account password because there's no...

  • Casual Listener
  • I have an standard Spotify account with Gmail, I haven't been able to login in the App for iPad & iPhone and also the Web Player; BUT I CAN login the normal Web page of Spotify. So it doesn't mat...
  • aranhc
  • Casual Listener
  • 1667 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 1667 Views
  • 2 replies
  • 0 likes

Solved!! UK price to Australian account

Hello everyone, Last 26th of September I moved to Melbourne and I was wondering how I could move my premium account from UK to Australia. It's also cheaper! Thank you, S

  • Newbie
  • Hello everyone,   Last 26th of September I moved to Melbourne and I was wondering how I could move my premium account from UK to Australia. It's also cheaper! 😉   Thank you, ...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is used by another person.

A person probably from Holland is using my account, because my discover weekly list is turned into his, and the sentences are in Dutch. "Je wekelijkse muziek mix. De beste ontdekkingen, speciaal voor jou. Elke maandag helemaal vers, dus sla je favori...

  • Newbie
  • A person probably from Holland is using my account, because my discover weekly list is turned into his, and the sentences are in Dutch.    "Je wekelijkse muziek mix. De beste ontdekkingen...
  • Sophia
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Unauthorized use of my account to play 1 song over and over.

Hi, everytime I've opened up Spotify in the past 2 days the last played track has been some stupid random song named "For Free (Feat. Conor Maynard)" by Anth, Conor Maynard. First few times I brushed it off thinking I listened to the song drunk or it...

  • Casual Listener
  • Hi, everytime I've opened up Spotify in the past 2 days the last played track has been some stupid random song named "For Free (Feat. Conor Maynard)" by Anth, Conor Maynard.   First few times ...
  • Vinnies
  • Casual Listener
  • 484 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify account

Ho fatto il piano di 1 mese gratis e poi 9.99 , perché mi ha preso 9.99 già nel primo mese?!?! Vorrei un rimborso grazie

  • Newbie
  • Ho fatto il piano di 1 mese gratis e poi 9.99 , perché mi ha preso 9.99 già nel primo mese?!?! Vorrei un rimborso grazie
  • Sophia
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Probremas com pagamento

Recebi a mensagem falando que minha conta premium não foi paga, porém ja foi ate cobrado em meu cartão. Gostaria que fosse resolvido

  • Visitor
  • Recebi a mensagem falando que minha conta premium não foi paga, porém ja foi ate cobrado em meu cartão. Gostaria que fosse resolvido
  • Sophia
  • Roadie
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I switched to family premium plan but already have premium will be twice? also how can I play music on phone & desktop at the same time but listening to different music

  • Newbie
  • I switched to family premium plan but already have premium will be twice? also how can I play music on phone & desktop at the same time but listening to different music
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Family account shared overseas

Hey there,I want to add an American family member of mine to my Spotify family account, but I'm being told, that the new account has to be opened in the same country as I did (Germany). Any way to get around this?Thanks for your help.Shawn

  • Newbie
  • Hey there, I want to add an American family member of mine to my Spotify family account, but I'm being told, that the new account has to be opened in the same country as I did (Germany). Any way to ...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

premium family

Hi how can I change premium family from my daughters account to mine, this because she will change her telefone company.Kind regardsJohn rune

  • Newbie
  • Hi how can I change premium family from my daughters account to mine, this because she will change her telefone company. Kind regards John rune
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Moving back to my family and want to keep my spotify account

Hi there, I moved back to my family in Germany and would like to join their spotify family plan, however, I am still registered in another country. Only option I see is cancelling my current subscription and registering a new account in Germany.Any c...

  • Newbie
  • Hi there,   I moved back to my family in Germany and would like to join their spotify family plan, however, I am still registered in another country. Only option I see is cancelling my current...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Charged twice with no response

Hi guys, A credit card account that I removed months ago is still being charged. I've submitted a contact form multiple times, but have not heard back. Can I connect with someone to review this matter further? Thank you,D

  • Casual Listener
  • Hi guys,   A credit card account that I removed months ago is still being charged. I've submitted a contact form multiple times, but have not heard back. Can I connect with someone to review t...
  • destinib07
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes