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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292102 Views

529 replies

34 likes

Account
Free
  • 292102 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13692 Views

6 replies

11 likes

Security
  • 13692 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541471 Views

990 replies

115 likes

Account
  • 541471 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129679 Views

74 replies

12 likes

Account
Login
Premium
  • 129679 Views
  • 74 replies
  • 12 likes

Solved!! Account Mashup

Hi I got an offer today to get spotify premium for free. When I tried to activate the free time to my original account it didn't let me. So I created a new account to assign my new premium subscription to. But now it seems that I can't connect to my ...

Casual Listener

Hi   I got an offer today to get spotify premium for free. When I tried to activate the free time to my original account it didn't let me. So I created a new account to assign my new premium...

meahtenoha

Spotify

730 Views

7 replies

0 likes

  • 730 Views
  • 7 replies
  • 0 likes

Spotify premium

Hey! i purchased one month with spotify premium yesterday and i activated it with my mobile phone, and now i dont have it ?! i paid 99kroners to get it, and then i expect to acctually get the **bleep**ing **bleep**. so please ! answer me fast

Newbie

Hey! i purchased one month with spotify premium yesterday and i activated it with my mobile phone, and now i dont have it ?! i paid 99kroners to get it, and then i expect to acctually get the **bleep...

meahtenoha

Spotify

447 Views

5 replies

0 likes

  • 447 Views
  • 5 replies
  • 0 likes

cant change country

Hello there, I recently tried to download spotify on my pc, but, as I happened to have downloaded spotify on my iPad when I was in Switzerland, my current country is set to Switzerland, but I actually live in The Netherlands. Could you please change ...

Newbie

Hello there,   I recently tried to download spotify on my pc, but, as I happened to have downloaded spotify on my iPad when I was in Switzerland, my current country is set to Switzerland, but ...

meahtenoha

Spotify

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Country and Overboard Problem

I've had spotify for the past two weeks. But now it says that my overboard days are over. I'm not overboard. I live in Puerto Rico and this is the first time I've got problems with the app! It never told me anything that my country wasn't included.

Newbie

I've had spotify for the past two weeks. But now it says that my overboard days are over. I'm not overboard. I live in Puerto Rico and this is the first time I've got problems with the app! It never ...

meahtenoha

Spotify

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Paid for premium but it doesnt seem linked to my account

hi, I purchased premium for my account but it doesnt appear to have reflected onto my client gui, im still getting adverts etc, can an admin please email me and i'l forward my reciept. kind regards, chris masters

Casual Listener

hi,   I purchased premium for my account  but it doesnt appear to have reflected onto my client gui, im still getting adverts etc, can an admin please email me and i'l forward my reciept....

meahtenoha

Spotify

795 Views

8 replies

0 likes

  • 795 Views
  • 8 replies
  • 0 likes

Hi I got charged 2 times when i upgraded to Premium

What should I do? Is there an email where I can contact or what? Thanks in advance.

Newbie

What should I do? Is there an email where I can contact or what?   Thanks in advance.

meahtenoha

Spotify

503 Views

4 replies

0 likes

  • 503 Views
  • 4 replies
  • 0 likes

Solved!! How to download MP3s (with Premium Account)

Hi,I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify client like an iPod or burn to a CD. I realise this isn'...

Casual Listener

Hi, I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify cli...

lyndsayg

Casual Listener

1002 Views

1 replies

0 likes

  • 1002 Views
  • 1 replies
  • 0 likes

Spotify wont connect to FaceBook after redeeming code (redeemed code while logged in with FaceBook)

I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify. Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thinking it would go a bit faster. I have'nt connected my Spo...

Newbie

I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify.  Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thi...

Stupify

Community Legend

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

You keep charging

I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.

Newbie

I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.

user-removed

Not applicable

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Very Confused - Please Help

I just signed up to Spotify and it's the most confusing thing I've ever seen... I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, huh?? Anyway, I want to change this to the free account, but...

Visitor

I just signed up to Spotify and it's the most confusing thing I've ever seen...   I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, ...

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium no longer accepting my card after 2 years

it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wontIf there is an unofficial workaround please let me know or PM me etc The investment in subs would have bought alot of iT...

Casual Listener

it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wont If there is an unofficial workaround please let me know or PM me et...

irisheyes

Newbie

1340 Views

14 replies

1 likes

  • 1340 Views
  • 14 replies
  • 1 likes

Cant disconnect spotify from facebook

Nothing happen when I push "disconnect from facebook button" line "failed to social something.." keep coming upannoying!!! Please help me.. my account name are lundaskog

Visitor

Nothing happen when I push "disconnect from facebook button" line "failed to social something.." keep coming up annoying!!!   Please help me.. my account name are lundaskog

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Unlimited account

What exactly are we paying for when we pay for the unlimited account? It says that millions of tracks are available instantly, but it won't let me play anything!!!

Regular

What exactly are we paying for when we pay for the unlimited account? It says that millions of tracks are available instantly, but it won't let me play anything!!!

user-removed

Not applicable

731 Views

10 replies

0 likes

  • 731 Views
  • 10 replies
  • 0 likes

Weird calendar icon on all Facebook/Spotify Timeline posts

Hey is anyone else having this weird bug where this calendar icon keeps showing up on all Spotify-related Facebook Timeline posts? I'm seeing it on multiple browsers so I don't think its a plugin gone awry. And the icon is located on Facebook itself ...

Casual Listener

  Hey is anyone else having this weird bug where this calendar icon keeps showing up on all Spotify-related Facebook Timeline posts? I'm seeing it on multiple browsers so I don't think its a pl...

imkevinxu

Casual Listener

839 Views

5 replies

0 likes

  • 839 Views
  • 5 replies
  • 0 likes

charged twice since since changing my subscriptipn

i had to change my subswcription from premium to unlimited due to low funds spotify has charged me twice during may once on the 16th may for £4.99 and again on 17th may also for £4.99 using request codes 015925 and 016914 respectively. i am now unabl...

Casual Listener

i had to change my subswcription from premium to unlimited due to low funds   spotify has charged me twice during may once on the 16th may for £4.99 and again on 17th may also for £4.99 using ...

user-removed

Not applicable

477 Views

6 replies

0 likes

  • 477 Views
  • 6 replies
  • 0 likes

10 hours max?

I have been using spotify in a few months now I think, since it come to Denmark anyways. And now it says I have exceeded my 10 hours weekly limit, and at nowhere I see on spotify.dk something about there should be a limit? When I log out and in I can...

Regular

I have been using spotify in a few months now I think, since it come to Denmark anyways. And now it says I have exceeded my 10 hours weekly limit, and at nowhere I see on spotify.dk something about t...

David

Spotify Legend

3508 Views

1 replies

0 likes

  • 3508 Views
  • 1 replies
  • 0 likes

Unimpressed.

After downloading Spotify last year, I have used regularly since...but will be discontinuing my use as I do not agree with being practically forced to subcribe to a direct debit every 3 minutes and every time I listen to a song five times (who isnt g...

Newbie

After downloading Spotify last year, I have used regularly since...but will be discontinuing my use as I do not agree with being practically forced to subcribe to a direct debit every 3 minutes and e...

darkdj09

Gig Goer

616 Views

4 replies

0 likes

  • 616 Views
  • 4 replies
  • 0 likes

Issues w/ premium:Wrong user info, cant change password, playlists disappear, songs not playing

Love this service but im havign a number of issues i am trying to resolve. 1. My profile info is compleatly wrong. i have no iodea who's info it is but its not mine. Tried changing my password whihc requires entering my current password, it tells me ...

Casual Listener

Love this service but im havign a number of issues i am trying to resolve.   1.  My profile info is compleatly wrong.  i have no iodea who's info it is but its not mine.  Tried ...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

charged 2 times since I cancelled my subscription

I cancelled my subscription in about middle of March, 2012 (because the android app was a mess), since that I saw a suspicious transaction (#6J7440019P5697008) that said that Spotify charged me again, I didn't paid enough attention to it that time be...

Newbie

I cancelled my subscription in about middle of March, 2012 (because the android app was a mess), since that I saw a suspicious transaction (#6J7440019P5697008) that said that Spotify charged me again...

meahtenoha

Spotify

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes