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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248540 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248540 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12774 Views
  • 6 replies
  • 11 likes
  • Security
  • 12774 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527585 Views
  • 989 replies
  • 113 likes
  • Account
  • 527585 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127775 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127775 Views
  • 74 replies
  • 12 likes

Solved!! Spotify Premium support - security questions regarding an account hack

Hello dear SpotifySince I wasn't able to find any other way to contact you, I'd like to report an issue with my account - I think it was accessed by other entities since for an hour a different device then the ones in front of me were blocking me fro...

  • Casual Listener
  • Hello dear Spotify Since I wasn't able to find any other way to contact you, I'd like to report an issue with my account - I think it was accessed by other entities since for an hour a differen...
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 399 Views
  • 1 replies
  • 0 likes

Family Subscription

Hi, I recently moved in together with my partner and would like to subcribe to Spotify Family Plan. However, me and her have different address as we have both subscribe to Spotify previously before moving in. How do I change the address?

  • Visitor
  • Hi,   I recently moved in together with my partner and would like to subcribe to Spotify Family Plan. However, me and her have different address as we have both subscribe to Spotify previously...
  • Finchey
  • Regular
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Cant log-in

Im from Philippines and now working here in Malaysia. When i was about to play my playlist i was directed to sign in page. When i logged in it says that i can only open the app for 14days abroad. I already changed my country and even bought premium s...

  • Casual Listener
  • Im from Philippines and now working here in Malaysia. When i was about to play my playlist i was directed to sign in page. When i logged in it says that i can only open the app for 14days abroad. I a...
  • Phinoh
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

spotify accts hacked

Hello how can i deactivate spotify premium .. Someone change the email and pass of my spotify ....someone help how can i deactivates that

  • Newbie
  • Hello how can i deactivate spotify premium .. Someone change the email and pass of my spotify ....someone help how can i deactivates that
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Payment

I have paid but I have not for Spotify premium It says i have Spotify free?

  • Newbie
  • I have paid but I have not for Spotify premium It says i have Spotify free?
  • Bearfootrecords
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Payment with Paypal

I want to pay my Premium Acc with Paypal but it is not possible, my Paypal Account is already autorisized. I use the Student Discount . Please help me

  • Newbie
  • I want to pay my Premium Acc with Paypal but it is not possible, my Paypal Account is already autorisized. I use the Student Discount . Please help me 🙂  
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Account hacked

Hello everyone, I need a little help to get back my acc. Someone changed my password and email address. I have access to account via facebook. I sent request to spotify but at the end i will not recive answear because it won't be send to my email. Id...

  • Newbie
  • Hello everyone,  I need a little help to get back my acc. Someone changed my password and email address. I have access to account via facebook. I sent request to spotify but at the end i will n...
  • Bearfootrecords
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 288 Views
  • 1 replies
  • 0 likes

Time to renew !

HelloI have an account (premium - US) now I am in Australia and bought a gift card from Australia. I can not use it until my account subscription ended and expired. I want to know if I let my account expires and after that I change the country to Aus...

  • Music Fan
  • Hello I have an account (premium - US) now I am in Australia and bought a gift card from Australia. I can not use it until my account subscription ended and expired.   I want to know if I let...
  • Bearfootrecords
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Vodafone AU Spotify Premium Issue

Hi, I am having some issues with my free 12mth subscription to Spotify through Vodafone. I previously had a spotify account that was linked to my vodafone account and everything was fine, but when I deleted facebook I was no longer able to use that s...

  • Casual Listener
  • Hi,   I am having some issues with my free 12mth subscription to Spotify through Vodafone.  I previously had a spotify account that was linked to my vodafone account and everything was fi...
  • EvieBee
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Spotify premium

  • Newbie
  • iranspotify
  • Music Fan
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution TESTAMENT NEW ALBUM DOES NOT WORK !!!!

hello everyone , testament new album BROTHERHOOD OF THE SNAKE's tracks number 5,6 and 7 doesn't work on spotify..They are starting but breaking at the half of songs..Please help aout it

  • Regular
  • hello everyone , testament new album BROTHERHOOD OF THE SNAKE's tracks number 5,6 and 7 doesn't work on spotify.. They are starting but breaking at the half of songs.. Please help aout it
  • user-removed
  • Not applicable
  • 3177 Views
  • 57 replies
  • 4 likes
  • 3177 Views
  • 57 replies
  • 4 likes

Account Highjacked, Proof inside, please help

I'm able to log in because my client on the computer has not logged out, but someone has hijacked my account, changed the email assosciated, and then changed my password. My email was changed from jakelurie@gmail.com to 423758246udas@gmail.com The hi...

  • Newbie
  • I'm able to log in because my client on the computer has not logged out, but someone has hijacked my account, changed the email assosciated, and then changed my password. My email was changed from ja...
  • lenik
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 224 Views
  • 1 replies
  • 0 likes

Student discount went automatically back to regular price without notification

I'm was using the student discount but when I realized I was being charged $9.99 again I cancelled my subscription. I then proceeded to check my receipts and saw I was bileld $10. I researched further and saw the student discount is only valid 12 mon...

  • Casual Listener
  • I'm was using the student discount but when I realized  I was being charged $9.99 again I cancelled my subscription. I then proceeded to check my receipts and saw I was bileld $10. I researched ...
  • lilpoundcake
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

premium family won't allow 3 users at one time...

We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing? Thanks!

  • Casual Listener
  • We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing?  Thanks!  
  • Jodihayes
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

i can´t update my credit card information

I change my credit card and when i click on confirm to update my data, the spotify start to loading and never stops... I just want to update my creditcard data but i can´t do it and i don´t know where to complain about that. My e-mail is ***********@...

  • Newbie
  • I change my credit card and when i click on confirm to update my data, the spotify start to loading and never stops... I just want to update my creditcard data but i can´t do it and i don´t know wh...
  • sed42
  • Newbie
  • 310 Views
  • 2 replies
  • 1 likes
  • Account
    Subscription
  • 310 Views
  • 2 replies
  • 1 likes

Being billed but don't know what account

I am being billed for a family membership but don't know what subscription that is for. Maybe an old one ... How can I stop that account? How can I find out what account?

  • Casual Listener
  • I am being billed for a family membership but don't know what subscription that is for. Maybe an old one ... How can I stop that account? How can I find out what account?
  • sakura08
  • Roadie
  • 488 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 488 Views
  • 3 replies
  • 0 likes

How do I change the the credit card and the host of a Premium for Family

I want to change the credit card host of my premium for family, My mom is paying for it, but she doesn't want to anymore, now I'm gonna pay for it, it's possible to change it? am I going to lose my downloaded songs?PD: Sorry for my english

  • Newbie
  • I want to change the credit card host of my premium for family, My mom is paying for it, but she doesn't want to anymore, now I'm gonna pay for it, it's possible to change it? am I going to lose my d...
  • Maxim
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 738 Views
  • 1 replies
  • 0 likes

Switched payment info

Hi! I keep getting charged on a credit card for $9.99 but I switched my payment info a while ago for a student discount I had it before but then I switch colleges and it switched back to the regular charge for premium.Or I don't know if I have two ac...

  • Newbie
  • Hi!  I keep getting charged on a credit card for $9.99 but I switched my payment info a while ago for a student discount 😞 I had it before but then I switch colleges and it switched back to th...
  • Algee
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes