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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403576 Views
  • 958 replies
  • 107 likes
  • Account
  • 403576 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173970 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173970 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99722 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99722 Views
  • 68 replies
  • 10 likes

Pay premium with itunes credit

I Dont have credit card. But just bought an itunes card. How can I pay premium with my itunes account?

  • Newbie
  • I Dont have credit card. But just bought an itunes card. How can I pay premium with my itunes account?
  • marlonsphere
  • Roadie
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Bought the yearly pre-paid plan

Hey Community, I recently ordered the wrong plan and it was ment for the family plan... is there a way to refund and re-do my payment process?

  • Casual Listener
  • Hey Community, I recently ordered the wrong plan and it was ment for the family plan... is there a way to refund and re-do my payment process?
  • naeng
  • Casual Listener
  • 299 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 299 Views
  • 4 replies
  • 0 likes

How to change country without credit card?

Hi My Spotify premium account was in France for the last 2 years. My brother who lives in Colombia got me an EGiftcard for 1 year. I can't redeem the giftcard as it was bought in Colombia and my account is in France. I tried changing my country but c...

  • Newbie
  • Hi My Spotify premium account was in France for the last 2 years. My brother who lives in Colombia got me an EGiftcard for 1 year. I can't redeem the giftcard as it was bought in Colombia and my acco...
  • marlonsphere
  • Roadie
  • 767 Views
  • 2 replies
  • 0 likes
  • 767 Views
  • 2 replies
  • 0 likes

Atualize o cartão, me cobrou e minha assinatura está pausada.

Atualizei meu cartão e até recebi SMS do banco confirmando a compra mas minha assinatura está pausada. Alguém pode me ajudar?

  • Casual Listener
  • Atualizei meu cartão e até recebi SMS do banco confirmando a compra mas minha assinatura está pausada. Alguém pode me ajudar?
  • luiis
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Study abroad

Hello,I have started studying this semester in Salzburg which is in Austria but I'm living in Freilassing which is in Germany right over the border. I can not get my student discount because it does not find it in Germany because I'm on a austrian un...

  • Newbie
  • Hello, I have started studying this semester in Salzburg which is in Austria but I'm living in Freilassing which is in Germany right over the border. I can not get my student discount because it doe...
  • marlonsphere
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
  • 117 Views
  • 1 replies
  • 0 likes

Receiving email request for payment when I'm paid up until December. Please help.

I keep receiving emails that my account will be terminated if I don't provide payment method. I made a payment through gift card for 3 months at the end of September. Can anyone help.

  • Casual Listener
  • I keep receiving emails that my account will be terminated if I don't provide payment method.  I made a payment through gift card for 3 months at the end of September.  Can anyone help.
  • dbonner1
  • Casual Listener
  • 102 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 102 Views
  • 2 replies
  • 0 likes

Not being able to access premium

So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated

  • Newbie
  • So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Problemas con mi cuenta premium

Hola tengo problemas con mi cuenta prwmium, ya hice el pago de septiembre y no e podido usarla desde anoche, en la pagina de spotify no hay ninguna opcion para contactarme, y necesito una solucion

  • Newbie
  • Hola tengo problemas con mi cuenta prwmium, ya hice el pago de septiembre y no e podido usarla desde anoche, en la pagina de spotify no hay ninguna opcion para contactarme, y necesito una solucion
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

bonjour

moi je suis avec la compagnie de téléphone FIDO et avec mon forfait j'ai droit à 6 mois de spotify PREMIUM GRATUIT et ça ne fonctionne pas ça dit que je doit entrer un numéro de carte de crédit mais j'en ai pas!! que dois-je faire à ce moment là ???

  • Newbie
  • moi je suis avec la compagnie de téléphone FIDO et avec mon forfait j'ai droit à 6 mois de spotify PREMIUM GRATUIT et ça ne fonctionne pas 😔 ça dit que je doit entrer un numéro de carte de crédit ma...
  • osornios
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Can't subscribe for Spotify for Family (Não consigo assinar o Spotify for Family)

OBS: I'm going to write this topic in english and portuguese because after browsing the forum for a while i haven't seen any portuguese topic, so i'm not sure if you guys answer questions in any other language but english. English:Well, a couple of h...

  • Newbie
  • OBS: I'm going to write this topic in english and portuguese because after browsing the forum for a while i haven't seen any portuguese topic, so i'm not sure if you guys answer questions in any othe...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 155 Views
  • 1 replies
  • 0 likes

NEW PREMIUM ACCOUNT, CANT ERASE OR UNLINK FACEBOOK FROM PAST ACCOUNT

Got a new premium acount and want to link it with my facebook but since my las account was already linked. the app wont alow me to link them even after i erased the past account.

  • Visitor
  • Got a new premium acount and want to link it with my facebook but since my las account was already linked. the app wont alow me to link them even after i erased the past account.
  • osornios
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Yearly Payment Plan?

Hi id like to be able to give a years subscription as a presant. is this possible?

  • Newbie
  • Hi id like to be able to give a years subscription as a presant. is this possible?
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I think I have two accounts

So, I went Premium first in my family. When my girlfriend and my brother went Premium, I took the Family Premium offer. The problem is that I kept on paying two different accounts. One with my Premium alone, and another with the three Premiums (girlf...

  • Newbie
  • So, I went Premium first in my family. When my girlfriend and my brother went Premium, I took the Family Premium offer. The problem is that I kept on paying two different accounts. One with my Premiu...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Switched onto my brother's Family Plan still getting charged 9.99

I don't know why I am getting charged. How do I talk to Spotify to figure out what account is getting billed? I removed my credit card on spotify months ago. How do I stop the payments and get the money back? Thank you for your help, Connor

  • Newbie
  • I don't know why I am getting charged. How do I talk to Spotify to figure out what account is getting billed?    I removed my credit card on spotify months ago. How do I stop the pay...
  • osornios
  • Spotify Star
  • 692 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 692 Views
  • 1 replies
  • 0 likes

I paid for Premium, but it isn't showing up on my account

I paid for premium and it was charged on my card and everything. Yet i'm not recieving premium when I try to download songs. Please help.

  • Newbie
  • I paid for premium and it was charged on my card and everything. Yet i'm not recieving premium when I try to download songs. Please help.
  • osornios
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 0 likes
  • 1030 Views
  • 1 replies
  • 0 likes

invitation hasn't sent

why hasn't my invitation to my family member sent through the family subscribe plan?

  • Newbie
  • why hasn't my invitation to my family member sent through the family subscribe plan? 
  • osornios
  • Spotify Star
  • 849 Views
  • 1 replies
  • 0 likes
  • Premium
  • 849 Views
  • 1 replies
  • 0 likes

Student premium germany while internship in Spain

Hey hey,until now, i always had a free account. Im student in Germany and Im for some internship in Spain at the moment. I wanted to open up some Student Spotify premium account now, but it's telling me that i cannot (even if im validated with uniday...

  • Casual Listener
  • Hey hey, until now, i always had a free account. Im student in Germany and Im for some internship in Spain at the moment. I wanted to open up some Student Spotify premium account now, but it's tel...
  • osornios
  • Spotify Star
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Solved!! Free trial not working

I signed up for a 6 month free trial for premium last month and have just been billed for the subscription.

  • Casual Listener
  • I signed up for a 6 month free trial for premium last month and have just been billed for the subscription.
  • osornios
  • Spotify Star
  • 2163 Views
  • 3 replies
  • 0 likes
  • 2163 Views
  • 3 replies
  • 0 likes

Premium still paused after resubscribing through iTunes

Hi, I pay for premium through iTunes as my method of payment. Last month I ran out of money on my account and my premium was paused. However, when I renewed the subsciption through the iTunes app (Settings - iTunes and App Store - View Apple ID - Acc...

  • Visitor
  • Hi,   I pay for premium through iTunes as my method of payment. Last month I ran out of money on my account and my premium was paused. However, when I renewed the subsciption through the iTune...
  • anjieeeeeeeeee
  • Roadie
  • 909 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 909 Views
  • 1 replies
  • 0 likes