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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83520 Views

29 replies

0 likes

  • 83520 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104661 Views

10 replies

3 likes

Account
Login
  • 104661 Views
  • 10 replies
  • 3 likes

Superuser Contribution quitting spotify premium didn't work

hii've quitted spotify premium im july and got the confimation mail that i not longer have a premium account. now i've got my credit card bill and there spotify charged me again. so i logged into my account and saw, that my premium account was still ...

Visitor

hi i've quitted spotify premium im july and got the confimation mail that i not longer have a premium account. now i've got my credit card bill and there spotify charged me again. so i logged into m...

user-removed

Not applicable

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preventing my real name from showing up on playlists

Hello Spotify community. Every time I share a playlist it says 'created by MY REAL NAME' even though my account name is NOT my real name. I thought this might be because my account is connected to Facebook but it has been disconnected from Facebook f...

Newbie

 Hello Spotify community.    Every time I share a playlist it says 'created by MY REAL NAME' even though my account name is NOT my real name. I thought this might be because my accou...

user-removed

Not applicable

338 Views

1 replies

0 likes

Account
Security
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection avec un Notebook Google chrome

Bonjour Je n'arrive pas a me connecter à mon compte avec mon notebook google chrome Comment puis je y arriver est ce possible Merci

Newbie

Bonjour    Je n'arrive pas a me connecter à mon compte avec mon notebook google chrome  Comment puis je y arriver est ce possible    Merci

user-removed

Not applicable

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Sonos and Echo parallel?

Is it possible to play music A on echo parallel to play music B on Sonos with one premium spotify account?At the moment you can use two sonos- or amazon echo-devices with one spotify-account to play different music.

Visitor

  Is it possible to play music A on echo parallel to play music B on Sonos with one premium spotify account? At the moment you can use two sonos- or amazon echo-devices with one spotify-acco...

user-removed

Not applicable

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Student Subscriptions

Do you guys only have the student subscription for college students? I am currently doing a post grad year at a Prep school, so am unable to get the subscription for College students. I would love to be able to apply for the student discount, but did...

Newbie

Do you guys only have the student subscription for college students? I am currently doing a post grad year at a Prep school, so am unable to get the subscription for College students. I would love to...

ErickRGuetta

Community Legend

321 Views

2 replies

0 likes

  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify degraded

I loaded the Spotify account with 300kr (3month payment) but still theres a problem with my payment?I must degrade my account to free!?What do i do? Issnt there a number we can call or something?

Newbie

I loaded the Spotify account with 300kr (3month payment) but still theres a problem with my payment? I must degrade my account to free!? What do i do? Issnt there a number we can call or something?

Anyk17

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Solved!! I cannot log in to my account.

I got a new phone. I downloaded the app, and tried logging in. I reset my password but it doesn't let me log in. When I first signed up to Spotify a few years ago, I had my account joined with my Facebook. A year ago I separated them and haven't had ...

Casual Listener

I got a new phone. I downloaded the app, and tried logging in. I reset my password but it doesn't let me log in. When I first signed up to Spotify a few years ago, I had my account joined with my Fac...

Musikjosh30

Casual Listener

533 Views

3 replies

0 likes

  • 533 Views
  • 3 replies
  • 0 likes

Superuser Contribution cuenta

hola! hace un tiempo me hice una cuenta enlazada con mi facebook de spotify free y después mi papá me hizo una premium pero no me deja enlazarla con mi facebook porque tengo la vieja enlazada. Como puedo eliminar la otra cuenta para quedarme solo con...

Newbie

hola! hace un tiempo me hice una cuenta enlazada con mi facebook de spotify free y después mi papá me hizo una premium pero no me deja enlazarla con mi facebook porque tengo la vieja enlazada. Como p...

Anyk17

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice for premium which I don't have

I have been charged twice for Spotify Premium and it says I have a free subscription. However I do no want a premium subscription and I thought I didn't have one until looking at my statement.

Newbie

I have been charged twice for Spotify Premium and it says I have a free subscription. However I do no want a premium subscription and I thought I didn't have one until looking at my statement.

Anyk17

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loggin with Facebook

I had some problem logging in, and eset my password.When I try to log in, I get a sms with a code from facebook. Why do I need to use that, and not my own code? Sounds strange to me, anyone else having this problem?

Newbie

I had some problem logging in, and eset my password. When I try to log in, I get a sms with a code from facebook. Why do I need to use that, and not my own code?   Sounds strange to me, anyon...

Anyk17

Spotify Star

318 Views

1 replies

0 likes

Login
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged on Free spotify service

I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why and what Spotify has charged me for as I use the Fr...

Casual Listener

I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why ...

ErickRGuetta

Community Legend

538 Views

4 replies

0 likes

Free
  • 538 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can not log in anywhere

So i have tried logging in for the past two days (almost three) and i have tried to sent multiple emails to spotify and i got no reply. I also tried seeking for help on the community but i can not seem to find the same problem i am having right now. ...

Newbie

So i have tried logging in for the past two days (almost three) and i have tried to sent multiple emails to spotify and i got no reply.  I also tried seeking for help on the community but i can...

Anyk17

Spotify Star

418 Views

1 replies

0 likes

Login
  • 418 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't get Premium

I can't seem to be able to register Premium on my new account. On my old account I used to have Premium, then I cancelled paying for it on there and set up a new account. Everytime I try to pay through PayPal, I am constantly resetted to the Payment ...

Casual Listener

I can't seem to be able to register Premium on my new account. On my old account I used to have Premium, then I cancelled paying for it on there and set up a new account. Everytime I try to pay throu...

ScaBraTraSpo

Casual Listener

843 Views

6 replies

0 likes

Account
Premium
Subscription
  • 843 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account got deleted

Hey, my account got deleted therefore I dont have premium anymore and all playlists are gone. Maybe this has something to do with the cyberattack? How do I get my account back?

Newbie

Hey, my account got deleted therefore I dont have premium anymore and all playlists are gone. Maybe this has something to do with the cyberattack? How do I get my account back?

Anyk17

Spotify Star

624 Views

1 replies

0 likes

Account
Login
Security
  • 624 Views
  • 1 replies
  • 0 likes

Solved!! Vodafone server error + Spotify

Hi there, I'm having trouble adding Spotify Premium via Vodafone. I had Premium before (though Vodafone) and they have given me another 12 months, but when I get to the final stage on their website and try to link to my Spotify account I get the mess...

Casual Listener

Hi there,    I'm having trouble adding Spotify Premium via Vodafone. I had Premium before (though Vodafone) and they have given me another 12 months, but when I get to the final stage on ...

frewstonburger

Casual Listener

5898 Views

7 replies

0 likes

  • 5898 Views
  • 7 replies
  • 0 likes

Spotify family

When I press the upgrade button for the family plan i get a message that reads, 'Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service teamwho can help you further.' Whats the ...

Newbie

When I press the upgrade button for the family plan i get a message that reads, 'Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our custome...

johnsalafia1

Newbie

868 Views

4 replies

0 likes

Subscription
  • 868 Views
  • 4 replies
  • 0 likes

Family Account - aber an Telefonanbieter gebunden

Ich habe einen Premium Account bei Spotify über mein Telefon Abonoment bei Salt. Diesen Account habe ich heute gelöscht, weil ich ein Family Account starten möchte. In Spotify zeigt es aber immer noch an, dass ich mein Abonoment nicht ändern kann, we...

Newbie

Ich habe einen Premium Account bei Spotify über mein Telefon Abonoment bei Salt. Diesen Account habe ich heute gelöscht, weil ich ein Family Account starten möchte. In Spotify zeigt es aber immer noc...

Maxim

Spotify Star

479 Views

1 replies

0 likes

Account
Premium
  • 479 Views
  • 1 replies
  • 0 likes

Paypal payment method is gone

I have used paypal to pay for spotify for as long as i can remember. And up until now it has worked perfectly.Now suddenly without warning (that i can recall to have seen or recieved via email) my paypal payment seems to be canceled.I suddenly have s...

Casual Listener

I have used paypal to pay for spotify for as long as i can remember. And up until now it has worked perfectly. Now suddenly without warning (that i can recall to have seen or recieved via email) my ...

KatesHere

Community Legend

1176 Views

6 replies

0 likes

Subscription
  • 1176 Views
  • 6 replies
  • 0 likes

Superuser Contribution Allow user to select default sound device.

Looked at my offline device management. It says I have 3 devices in use. 1. Laptop. I don't have a laptop. 2. Iphone. I've never had an Iphone. Why is this incorrect information being displayed.

Casual Listener

Looked at my offline device management. It says I have 3 devices in use.   1. Laptop. I don't have a laptop.   2. Iphone. I've never had an Iphone.   Why is this incorrect i...

Anyk17

Spotify Star

434 Views

3 replies

0 likes

Account
  • 434 Views
  • 3 replies
  • 0 likes