Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I pay every month for my Spotify and try to link it with my tablet but says I do not have premium? But I have it on my phone? Why isn't it working on my tablet?
Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month redeemable premium code. I can't find any local store...
Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; Pero sí me llegó el cargo a la tarjeta!!! Necesito r...
My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't even start on there, so I think it may be an issue ...
I have just received an email in which I'm notified Spotify took money from my paypal account without me being notified in advance. I've had the £0.99 subscription until today and it automatically renewed even if i didn't want it to. I haven't got an...
Hello, I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username and password. I am able to login to the website online with...
So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again. My subscription ended a few days ago so my question is: If I resubscribe again, will I have to download all my songs ...
So I was just left hanging when I tried asking before. So here I'll try again. Prev thread: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-didn-t-get-my-free-trial-after-upgrading-to-premium/m-p/1306329/highlight/false#M191048 Que...
If i cancelled my premium subscription halfway, Do they still deduct the payment after the renewal date?
I wanted to cancel my premium for this month, but it seems that I didn't get to finish cancelling and had go through the process again, but it I still had to pay, I really can't afford it this month is it possible for me to get a refund?
I bought my iPhone from Germany but i live in Turkey. When i try to log in it says "you can't use Spotify in another country over 14 days.". How am i gonna fix this?
Hi, my spotify is use somewhere else, and my music often stops.I have tried reseting my passord many times. But the persons still uses my account, I cant figure out who uses my account, I have asked all my friends.Can somebody tell me what else I can...
No puedo acceder a mi cuenta y estoy en el extranjero, específicamente en Malta. Soy usuario premium, necesito solución por favor.
Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know.I go to change payment options and click on UK but the option ...
Hi, I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see any activities in the friends feed. Please help me.Thank you s...
I just received the following email "Hello, Spotify here.We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was:@me.comIt's now: tkdjgfgsdh@gmail.comIf you meant to do that, then ...
Hi, I'm trying Spotify premium on an individual account. I would like to add family members, does somebody knows if I'm getting charged if I add someone during this free trial? Or if I'm getting charged until my free period ends?
In december I chose to subscribe for Spotify Premium. That subscription would cost me 0,99 euro for the next three months. So my plan was to cancel the subscription on the 7th of march so that I did not have to pay the 9,99 euro's a month for the sub...
When I created my Spotify account, I used my AOL email. When I heard of the cheaper student rate, I switched my account email to my .edu address. Will I automatically be charged the student rate from now on for Premium?
Hello, I have created an account just yesterday and used Facebook to do so. That means I don't have an username besides my name on Facebook (I would like to have one). I have already signed premium. When I use "find friends" option (not sure if it is...