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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399240 Views
  • 952 replies
  • 107 likes
  • Account
  • 399240 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171948 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171948 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99190 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99190 Views
  • 68 replies
  • 10 likes

Sharing music from Spotify client to tumblr

Hello, I am a music blogger, and I would like to know how to change the blog from within my tumblr account to which I'm sharing my music. It shares to the primary blog by default, but my music blog is my secondary blog, and has been for a long time. ...

  • Newbie
  • Hello, I am a music blogger, and I would like to know how to change the blog from within my tumblr account to which I'm sharing my music. It shares to the primary blog by default, but my music blog...
  • Joe
  • Community Legend
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

2 days and still no reply from customer support pretty fed up at this point

apparently somehow my password is no longer valid and when I go to reset my password it the form doesn't get sent to any of my e-mail adresses. so apparently the only way to do anything with spotify is to make a second account in order to even log in...

  • Casual Listener
  • apparently somehow my password is no longer valid and when I go to reset my password it the form doesn't get sent to any of my e-mail adresses. so apparently the only way to do anything with spotify ...
  • Adam
  • Roadie
  • 350 Views
  • 6 replies
  • 0 likes
  • 350 Views
  • 6 replies
  • 0 likes

Cant' login - Error code 410

I just upgraded my free account to an unlimited account through the spotify website. However I am unable to login. When I use my facebook email adress combined with my current password I receive a notificationt that username and password are incorrec...

  • Newbie
  • I just upgraded my free account to an unlimited account through the spotify website. However I am unable to login. When I use my facebook email adress combined with my current password I receive a no...
  • Peter__
  • Community Legend
  • 2060 Views
  • 7 replies
  • 0 likes
  • 2060 Views
  • 7 replies
  • 0 likes

I TRIED EVERYTHING BUT SPOTIFY CLOSES AUTOMATICALLY. I AM PREMIUM MEMBER!

I tried everything, to install old versions too but it doesn't work! DescriptionSpotify app wouldn't launch, so i tried to reinstall. Rsinstall, install old versions but it doesn't work either. A more detailed description, using numbered steps1. Firs...

  • Regular
  • I tried everything, to install old versions too but it doesn't work!   Description Spotify app wouldn't launch, so i tried to reinstall. Rsinstall, install old versions but it doesn't work ...
  • Peter__
  • Community Legend
  • 1555 Views
  • 8 replies
  • 1 likes
  • 1555 Views
  • 8 replies
  • 1 likes

Can't login into my account.

Hello there, It's been a month now since I cannot login into my account. I've sent several messages to the Spotify support but never been replied back, so that's why I'm posting here I log into my account using my facebook credentials, and suddenly a...

  • Casual Listener
  • Hello there,   It's been a month now since I cannot login into my account. I've sent several messages to the Spotify support but never been replied back, so that's why I'm posting here 😞 ...
  • Adam
  • Roadie
  • 359 Views
  • 4 replies
  • 0 likes
  • 359 Views
  • 4 replies
  • 0 likes

facebook login

I have closed my facebook account down & started up a new facebook account. How do I link my new facebook account with spotify & will I lose my playlists etc??

  • Visitor
  • I have closed my facebook account down & started up a new facebook account. How do I link my new facebook account with spotify & will I lose my playlists etc??
  • Taylor
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Force Log Out

Can someone please force logout on my account? I've been having trouble with people using it...the account name is barnhousebaseball33...thanks

  • Casual Listener
  • Can someone please force logout on my account? I've been having trouble with people using it...the account name is barnhousebaseball33...thanks
  • Taylor
  • Community Legend
  • 2616 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 2616 Views
  • 2 replies
  • 0 likes

Bermuda Creditcard for UK account

My UK creditcard is about to expire, and I've moved to Bermuda (which comes under the UK as a overseas territory for Spotify as far as settings are concerned). I want to pay with my Bermuda creditcard but the Spotify webform for doing so comes back w...

  • Casual Listener
  • My UK creditcard is about to expire, and I've moved to Bermuda (which comes under the UK as a overseas territory for Spotify as far as settings are concerned).  I want to pay with my Bermuda cre...
  • biosonar
  • Casual Listener
  • 581 Views
  • 4 replies
  • 1 likes
  • Account
    Subscription
  • 581 Views
  • 4 replies
  • 1 likes

Old debit card expired.

Hi, My old debit card is expired so i went to udate with my new card but it wont take my new card same bank number and brand mastercard. So how do i fix this call my bank? Thanks,Riley

  • Regular
  • Hi, My old debit card is expired so i went to udate with my new card but it wont take my new card same bank number and brand mastercard. So how do i fix this call my bank?   Thanks, Riley
  • riley1234198
  • Regular
  • 631 Views
  • 12 replies
  • 0 likes
  • Account
  • 631 Views
  • 12 replies
  • 0 likes

Upgrading from abroad

Hey there! I guess this is a bit of a tricky one: I have signed up for spotify free in Germany about 10 month ago. I am very pleased with it and was planning to upgrade to premium. Now I moved to Canada, in which spotify is usually not available. But...

  • Newbie
  • Hey there!   I guess this is a bit of a tricky one: I have signed up for spotify free in Germany about 10 month ago. I am very pleased with it and was planning to upgrade to premium. Now I m...
  • Liam
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Facebook problem

my email is<>, and i have two spotify accounts connected to this e-mail? First i made an account on spotify with the e-mail<>. Then i stopped using spotify Then some time later i made a new spotify account connected to facebook (my facebook i also co...

  • Visitor
  • my email is<<SNIP>>, and i have two spotify accounts connected to this e-mail?   First i made an account on spotify with the e-mail<<SNIP>>. Then i stopped using spot...
  • user-removed
  • Not applicable
  • 160 Views
  • 3 replies
  • 1 likes
  • 160 Views
  • 3 replies
  • 1 likes

Everything on RESET - ALL PLAYLISTS GONE

So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my music stopped playing on my mobile (it was playing s...

  • Visitor
  • So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my m...
  • user-removed
  • Not applicable
  • 449 Views
  • 4 replies
  • 1 likes
  • Free
    Login
    Premium
    Security
  • 449 Views
  • 4 replies
  • 1 likes

Solved!! Traveling situation, premium? offline? questions, thanks

hi, currently have Unlimited subscription (in uk). Going to America for a vacation. I dont think I will have much of a Data plan on my mobile phone. Would be really cool to have access to spotify on my mobile in USA. Checked the other day, said Premi...

  • Music Fan
  • hi, currently have Unlimited subscription (in uk).    Going to America for a vacation.    I dont think I will have much of a Data plan on my mobile phone.    ...
  • katrina4321
  • Music Fan
  • 275 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 275 Views
  • 2 replies
  • 0 likes

Spotify account resetet.

Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), and when i wanted to login yesterday everything was gone....

  • Casual Listener
  • Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), ...
  • Deuse
  • Casual Listener
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
  • 4 replies
  • 0 likes

I've lost everything!

Hi guys! Today I entered into Spotify and I have discovered that I've lost everything!No followers or following and no playlist!Maybe this is a problem with facebook and I accidentally compromised the connection between spotify and facebook. Is it po...

  • Visitor
  • Hi guys! Today I entered into Spotify and I have discovered that I've lost everything! No followers or following and no playlist! Maybe this is a problem with facebook and I accidentally compromise...
  • Peter__
  • Community Legend
  • 440 Views
  • 3 replies
  • 0 likes
  • Account
  • 440 Views
  • 3 replies
  • 0 likes

Extreme Quality != High Quality

Hello,
I signed up for premium as I noticed it had "extreme quality."
Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted as "low quality").
Please tell me how to enable FLAC-only streaming.

  • Newbie
  • Hello,<br>I signed up for premium as I noticed it had "extreme quality."<br>Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted a...
  • Joe
  • Community Legend
  • 1346 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1346 Views
  • 1 replies
  • 0 likes

Music Discover doesn't work

Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that? If here are some mistakes - sorry.

  • Newbie
  • Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that?   If here are some mistakes - sorr...
  • Taylor
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Trouble restoring old playlist. Help!

I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old playlist on that account. How can I do this?

  • Newbie
  • I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old p...
  • Taylor
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Not working.

I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has been taken from my account.

  • Newbie
  • I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has...
  • Taylor
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes