Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 400678 Views
  • 952 replies
  • 107 likes
  • Account
  • 400678 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172146 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172146 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99257 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99257 Views
  • 68 replies
  • 10 likes

How can I hide "please don't stop the music" entirely?

PlanPremiumCountryMalaysia and/or Singapore My Question or IssueEvery day when I turn on my Spotify, I am first welcomed by a list of artists that I have no intention to explore. How can I hide that list entirely and see only the "Made for you" sugge...

1.png 2.png
  • Casual Listener
  • Plan Premium Country Malaysia and/or Singapore   My Question or Issue Every day when I turn on my Spotify, I am first welcomed by a list of artists that I have no intention to explore. How...
  • Luan
  • Spotify Star
  • 787 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Unlimited
  • 787 Views
  • 1 replies
  • 2 likes

two accounts using the same email address

I currently have two accounts, a free one and a premium one, that are both using the same email address. Logging in with email/username brings me to my free account, and logging in with Facebook brings me to my Spotify Premium account (however if I l...

  • Newbie
  • I currently have two accounts, a free one and a premium one, that are both using the same email address.  Logging in with email/username brings me to my free account, and logging in with Faceboo...
  • Robert_W
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Help me with my app.

My app home page is completely dark even though other functions are working...I tried troubleshooting but it didn't help. Device: Samsung Galaxy S9 plusPremium account

  • Visitor
  • My app home page is completely dark even though other functions are working... I tried troubleshooting but it didn't help.     Device: Samsung Galaxy S9 plus Premium account  
  • Luan
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 509 Views
  • 1 replies
  • 0 likes

Solved!! First Account Password can not be reset. Facebook Account doesnt exist anymore.

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hello All, My issue is, that i have a first Account which is a Premium one.I think that i have created it with Facebook. But now my Facebook Account isdeleted...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android   My Question or Issue   Hello All,   My issue is, that i have a first Account which ...
  • Jose_M
  • Spotify Star
  • 486 Views
  • 3 replies
  • 1 likes
  • Account
  • 486 Views
  • 3 replies
  • 1 likes

Payment failed but i have payed

PlanFamily PremiumCountryDenmarkDeviceHuawei p10Operating SystemAndroid Oreo My Question or IssueI can see that I have paid for my family account 1 July 2019 in my bank account, but it says the payment failed. I dont understand?

  • Newbie
  • Plan Family Premium Country Denmark Device Huawei p10 Operating System Android Oreo   My Question or Issue I can see that I have paid for my family account 1 July 2019 in my bank ...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Playlist covers not changing

I've been trying to change my playlist covers, but even after I save them, it reverts back to the original cover within a few minutes. I've tried restarting the app, my computer, and reinstalling Spotify, but nothing seems to be working. I've even tr...

  • Casual Listener
  • I've been trying to change my playlist covers, but even after I save them, it reverts back to the original cover within a few minutes. I've tried restarting the app, my computer, and reinstalling Spo...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 3 replies
  • 0 likes
  • Account
  • 576 Views
  • 3 replies
  • 0 likes

Moving between premium family accounts

I live with my brother and together we have a family account. My girlfriend currently has an account with her family with her dad as the admin. She's moving in with us and I'd like her to move from her family's account to mine. Her dad and her family...

  • Visitor
  • I live with my brother and together we have a family account. My girlfriend currently has an account with her family with her dad as the admin. She's moving in with us and I'd like her to move from h...
  • Bethany_Dawn
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Create Account with sensible username

First thing to note is I don’t use Facebook, so please don’t resort to “you must have created your account using your Facebook account”, I’ve created several free accounts via the app, website and each time I type in a name the account username is a ...

  • Casual Listener
  • First thing to note is I don’t use Facebook, so please don’t resort to “you must have created your account using your Facebook account”,  I’ve created several free accounts via the app, website ...
  • Squirrrrrrl
  • Casual Listener
  • 1423 Views
  • 4 replies
  • 0 likes
  • Account
  • 1423 Views
  • 4 replies
  • 0 likes

My account username was automatically changed

PlanFreshly bought PremiumCountryPolandDeviceXiaomi Pocophone F1Operating SystemAndroid 8.1 Oreo My Question or IssueHi. I'm new to Spotify and just registered from an app on my phone. I opted for email-bound account, so it's not connected to Faceboo...

  • Casual Listener
  • Plan Freshly bought Premium Country Poland Device Xiaomi Pocophone F1 Operating System Android 8.1 Oreo   My Question or Issue Hi. I'm new to Spotify and just registered from an app on...
  • Monokamph
  • Gig Goer
  • 530 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
  • 530 Views
  • 9 replies
  • 0 likes

[Mobile][Other] Equalizer won’t stay on

I have an iPhone X and premium and on the few latest Spotify updates (currently version 8.5.1) I have been noticing that the equalizer that I have turned on won’t stay on the next time I open the app.Example:I open Spotify and turn on the equalizer a...

  • Newbie
  • I have an iPhone X and premium and on the few latest Spotify updates (currently version 8.5.1) I have been noticing that the equalizer that I have turned on won’t stay on the next time I open the app...
  • Monokamph
  • Gig Goer
  • 590 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 590 Views
  • 1 replies
  • 0 likes

Says I'm offline and won't log in

PlanFreeCountryEnglandDeviceMotorola Operating SystemAndroid My Question or IssueMy Spotify says that I am in offline despite being connected to the internet. There is no way to turn offline mode off and when I tried to remove it on the Website, it m...

  • Casual Listener
  •   Plan Free Country England Device Motorola  Operating System Android   My Question or Issue My Spotify says that I am in offline despite being connected to the internet. Th...
  • A_Musicophile
  • Community Legend
  • 780 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 780 Views
  • 3 replies
  • 0 likes

help

I enter my spotify account (premium and free) and in exchange I have the same problems in all the playlists including the ones I recommend spotify appears "empty playlist looks for recommended" when I do it and it's the same ... operating system w10

  • Casual Listener
  • I enter my spotify account (premium and free) and in exchange I have the same problems in all the playlists including the ones I recommend spotify appears "empty playlist looks for recommended" when ...
  • Billy-J
  • Spotify Star
  • 329 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 329 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't modify Albums and, for some of them, the image is missing

PlanFreeCountryItalyDeviceMacbook Pro My Question or IssueTo begin with, I noticed that one Album that I added in My Library, in particular Sam Smith's "The thrill of it all (Special Edition)", is missing the cover image for months now, even after re...

  • Regular
  • Plan Free Country Italy Device Macbook Pro   My Question or Issue To begin with, I noticed that one Album that I added in My Library, in particular Sam Smith's "The thrill of it all (Spe...
  • Upforcestar
  • Casual Listener
  • 1883 Views
  • 10 replies
  • 0 likes
  • Other
  • 1883 Views
  • 10 replies
  • 0 likes

Recover email address associated with username

PlanPremium CountryUnited Kingdom DeviceHuawei P10 & Desktop Operating SystemAndroid & Windows 10 My Question or IssueHi There, Thanks in advance for any help, I'm in quite the predicament. Spotify changed my password due to potential fraudulent acti...

  • Casual Listener
  •   Plan Premium   Country United Kingdom   Device Huawei P10 & Desktop   Operating System Android & Windows 10   My Question or Issue Hi There,   ...
  • Simon3003
  • Casual Listener
  • 846 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 846 Views
  • 2 replies
  • 0 likes

Login issue with Facebook account

PlanFreeCountryCanada, but currently in South KoreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android and Windows 10My Question or IssueSo this issue happened a few days ago, like u...

  • Visitor
  • Plan Free Country Canada, but currently in South Korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android and Win...
  • osornios
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to my account because it's being "blocked by my firewall"

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueCan't login through facebook because my "firewall" is blocked, even though I've disabled it. I also can't change my email, because it's a facebook acount. And I can't unl...

  • Regular
  • Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue Can't login through facebook because my "firewall" is blocked, even though I've disabled it. I...
  • osornios
  • Spotify Star
  • 574 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 574 Views
  • 3 replies
  • 0 likes

google home et pb abt spotify non reconnu

google home et pb abt spotify non reconnusur mon wifi maison googgle home enceinte mini ok google fonctionne mais sans abt, il est sur youtube music et avec la pub..j'ai pris un abt spotify premium mais pas moyen de le basculer sur l'enceinte google....

  • Visitor
  • google home et pb abt spotify non reconnu sur mon wifi maison googgle home enceinte mini ok google fonctionne mais sans abt, il est sur youtube music et avec la pub.. j'ai pris un abt spotify premi...
  • osornios
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Other
  • 435 Views
  • 1 replies
  • 0 likes

Being Double-Billed

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i am being double billed on my credit card for the last 7 months for premium , how d...

  • Newbie
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that i am ...
  • osornios
  • Spotify Star
  • 411 Views
  • 1 replies
  • 1 likes
  • Premium
  • 411 Views
  • 1 replies
  • 1 likes

Solved!! spotify changes song by itself

Hi, sometimes, and more often lately, Spotify changes song by itself in the middle of another song, and to some random hiphop playlist I’ve never even listened to before. What can I do? I have a premium account, and most often play from my iPhone. Th...

  • Newbie
  •    Hi,   sometimes, and more often lately, Spotify changes song by itself in the middle of another song, and to some random hiphop playlist I’ve never even listened to before. ...
  • mo4ya2000
  • Regular
  • 19500 Views
  • 8 replies
  • 1 likes
  • Other
  • 19500 Views
  • 8 replies
  • 1 likes

Solved!! I can't edit my profile

Whenever I attempt to change my country to Canada (from the USA, which I accidently put on signup) it says "We're sorry, that email is taken." Obviously my email is taken if I'm trying to edit my account using that email. Anyways, I tried changing my...

  • Visitor
  • Whenever I attempt to change my country to Canada (from the USA, which I accidently put on signup) it says "We're sorry, that email is taken." Obviously my email is taken if I'm trying to edit my acc...
  • user-removed
  • Not applicable
  • 1811 Views
  • 2 replies
  • 0 likes
  • Login
  • 1811 Views
  • 2 replies
  • 0 likes