Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165788 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165788 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11147 Views
  • 6 replies
  • 11 likes
  • Security
  • 11147 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513996 Views
  • 986 replies
  • 112 likes
  • Account
  • 513996 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125552 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125552 Views
  • 74 replies
  • 12 likes

3 month trial

(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy is my son unable to sign up for the free 3 month premium trial offered when he has never had a premium account. Individual plan £9.99/month + 3 month free trial.UK based

  • Newbie
  • (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why is my son unable to sign up for the free 3 month premium trial offered when he has never had a premium account. Individ...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Free
  • 428 Views
  • 1 replies
  • 0 likes

account has multiple login issues

PlanFreeCountry DeviceanyOperating System Android , Windows 10 My Question or Issuekept getting logged out from my account on both phone and workstation. no it won't accept passwords. reset password 4 times already. each login requires another passwo...

  • Casual Listener
  • Plan Free Country   Device any Operating System  Android , Windows 10   My Question or Issue kept getting logged out from my account on both phone and workstation. no it won'...
  • Brunelicia
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change in subscription for one of the users in family package

PlanPremiumCountryMalaysiaDevice(iPhone,Android) My Question or IssueI have been subscribing to the premium family package for a few years now, but recently i would like to replace one of the six users under my subscription. Was wondering how does th...

  • Newbie
  •   Plan Premium Country Malaysia Device (iPhone,Android)   My Question or Issue I have been subscribing to the premium family package for a few years now, but recently i would like ...
  • Petya
  • Community Legend
  • 515 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone is playing the same song from another device

People keep logging into my account and playing the same song. I changed my password and logged everyone out and still the same thing happened but with a different phone. I changed my email and password and my birthdate and still the same thing happe...

  • Visitor
  • People keep logging into my account and playing the same song. I changed my password and logged everyone out and still the same thing happened but with a different phone. I changed my email and passw...
  • Mario
  • Spotify Legend
  • 810 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 810 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't redeem gift card

I have a Premium Account, and I've been gifted with two cards I can't redeem. What's the problem?

  • Regular
  • I have a Premium Account, and I've been gifted with two cards I can't redeem. What's the problem?
  • Petya
  • Community Legend
  • 1410 Views
  • 5 replies
  • 0 likes
  • Other
  • 1410 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Moved to another country = keeping your playlists ?

I used Spotify when I was still in Belgium and spent a lot of time making playlists. Now that I live in the USA, I have to change my location settings, otherwise it won't work anymore. (no premium user) But I'm worried I will lose my playlists. So I ...

  • Newbie
  • I used Spotify when I was still in Belgium and spent a lot of time making playlists. Now that I live in the USA, I have to change my location settings, otherwise it won't work anymore. (no premium us...
  • Petya
  • Community Legend
  • 3504 Views
  • 4 replies
  • 2 likes
  • Free
  • 3504 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution My username is a bunch of random numbers

I created my account in November of last year via Facebook, from the moment I finished signing up I have this username, a bunch of random numbers and letters. Since then I have unlinked Facebook, I have linked it again and despite that my username do...

  • Casual Listener
  • I created my account in November of last year via Facebook, from the moment I finished signing up I have this username, a bunch of random numbers and letters.   Since then I have unlinked Face...
  • Petya
  • Community Legend
  • 14729 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
  • 14729 Views
  • 13 replies
  • 0 likes

Linking to Facebook doesn’t find correct account

PlanPremiumCountryAustralia Device(iPhone 7, iPad Pro)Operating System My Question or Issue Hi,I was logged out of my Spotify account yesterday. When I tried logging back in via Facebook it said I didn’t have an account linked. I ended up changing my...

  • Visitor
  •   Plan Premium Country Australia  Device (iPhone 7, iPad Pro) Operating System     My Question or Issue   Hi, I was logged out of my Spotify account yesterday. W...
  • OneByBoo
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Restarting account

PlanFreeCountry Italy DeviceHonor 9 LiteOperating SystemAndroid 9 My Question or IssueHi, I've created a new email to make a new account because I didn't want back the one I already had, but after finishing the creation of the new account and logging...

  • Casual Listener
  •   Plan Free Country  Italy   Device Honor 9 Lite Operating System Android 9   My Question or Issue Hi, I've created a new email to make a new account because I didn'...
  • OneByBoo
  • Roadie
  • 1402 Views
  • 3 replies
  • 0 likes
  • Account
  • 1402 Views
  • 3 replies
  • 0 likes

Logging into my account

Hello. I just got the Spotify premium plan, however I am currently deployed in Kuwait. It says I can’t log in because I’m in another country over 14 days. However since I have premium now. That shouldn’t be an issue. Can you please help me. PlanPremi...

  • Visitor
  • Hello. I just got the Spotify premium plan, however I am currently deployed in Kuwait. It says I can’t log in because I’m in another country over 14 days. However since I have premium now. That shoul...
  • Billy-J
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • Account
  • 582 Views
  • 1 replies
  • 0 likes

My account keeps being hacked

PlanPremiumCountryBrazilDeviceXiaomi Redmi Note 7Operating SystemAndroid 9 My Question or IssueHey folks. I've been having quite a headache in the past days involving my account. Basically, i started to recieve spotify emails alerting me that my acco...

  • Visitor
  •   Plan Premium Country Brazil Device Xiaomi Redmi Note 7 Operating System Android 9   My Question or Issue Hey folks. I've been having quite a headache in the past days involving...
  • Emilia_8
  • Community Legend
  • 4748 Views
  • 1 replies
  • 3 likes
  • Account
    Login
    Premium
    Security
  • 4748 Views
  • 1 replies
  • 3 likes

Premium doesn't work

I've already followed the steps described in this article: https://support.spotify.com/nl/account_payment_help/account_help/i-pay-for-premium-why-am-i-on-free/ But it still doesn't work. Can someone help? Username: m8k71i8zjiyq49zzdfxl4par3

  • Visitor
  • I've already followed the steps described in this article: https://support.spotify.com/nl/account_payment_help/account_help/i-pay-for-premium-why-am-i-on-free/   But it still doesn't work...
  • OneByBoo
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I delete my recently played history?

Someone in Brazil recently stole my log in details. All my recently played songs are Brazilian. I've since reset my password but can't figure out how to clear the history. Thanks. PlanFreeCountryUSDeviceSamsung Galaxy 8Operating SystemAndroid

  • Casual Listener
  • Someone in Brazil recently stole my log in details.  All my recently played songs are Brazilian.  I've since reset my password but can't figure out how to clear the history.  Thanks. ...
  • Katerina
  • Spotify Legend
  • 203572 Views
  • 8 replies
  • 4 likes
  • Account
    Free
    Security
  • 203572 Views
  • 8 replies
  • 4 likes

Spotify silently played music for hours, worried about my 2020 Wrapped

Hi! I mistakenly left Spotify playing at 0% volume for several hours, and now I'm worried that my eventual 2020 wrapped playlist is gonna be full of songs I've never actually heard. Is there a way around this?

  • Casual Listener
  • Hi! I mistakenly left Spotify playing at 0% volume for several hours, and now I'm worried that my eventual 2020 wrapped playlist is gonna be full of songs I've never actually heard. Is there a way ar...
  • Frown
  • Casual Listener
  • 1086 Views
  • 2 replies
  • 0 likes
  • Other
  • 1086 Views
  • 2 replies
  • 0 likes

How to change artist name on account?

Hello,I just want to know how i can change my artist name on artist profile on spotify? I dont want to change names on my old music...i've just want to change my artist name because iam releasing music under new one

  • Newbie
  • Hello, I just want to know how i can change my artist name on artist profile on spotify? I dont want to change names on my old music...i've just want to change my artist name because iam releasing...
  • Billy-J
  • Spotify Star
  • 3155 Views
  • 1 replies
  • 0 likes
  • Account
  • 3155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Data leak??

Plan Student Premium Country United State Device iPhone XR My Question or Issue I am really upset. On January 20, 2020, I got kicked out of my own Spotify account. Talk with the customer service, was able to get my password/email reset. Ever since th...

  • Casual Listener
  • Plan Student Premium Country United State Device iPhone XR   My Question or Issue I am really upset. On January 20, 2020, I got kicked out of my own Spotify account. Talk with th...
  • tracyk
  • Visitor
  • 7384 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 7384 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Full name not displaying with Facebook connected

Hi! My account currently only shows my username and a blank display image. I'm trying to get it to show my full name by connecting my Facebook account but it's not working, and everytime I connect it and reopen the Spotify app or website (both on des...

  • Casual Listener
  • Hi! My account currently only shows my username and a blank display image. I'm trying to get it to show my full name by connecting my Facebook account but it's not working, and everytime I connect it...
  • michael_perry6
  • Casual Listener
  • 2040 Views
  • 5 replies
  • 0 likes
  • Account
  • 2040 Views
  • 5 replies
  • 0 likes

Superuser Contribution I need to change my username from a number to something else.

Plan:PremiumCountryIceland My Question or IssueSomeone else has already said this but do not force us to use a number as a username, I'd like to change it to something like my email. As I've been a premium user for many years now I can't delete my ac...

  • Visitor
  • Plan: Premium Country Iceland   My Question or Issue Someone else has already said this but do not force us to use a number as a username, I'd like to change it to something like my email....
  • Petya
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled Wrong Premium Account

PlanPremium/FreeCountryUSADeviceMoto z4Operating SystemAndroid 9 My Question or IssueI have 2 accounts, but cancelled the Premium on the wrong account! I have a 3 month premium subscription on my back up account... Can I switch it to my main account?

  • Casual Listener
  • Plan Premium/Free Country USA Device Moto z4 Operating System Android 9   My Question or Issue I have 2 accounts, but cancelled the Premium on the wrong account! I have a 3 month premi...
  • Petya
  • Community Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 513 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Username

PlanFreeCountryNZDeviceLG G6/DesktopOperating SystemAndroid 9/Windows 10 My Question or IssueSo my username doesnt exist, i have no display name or username on any platform and i cant change my username. I would appreciate any help

  • Regular
  • Plan Free Country NZ Device LG G6/Desktop Operating System Android 9/Windows 10   My Question or Issue So my username doesnt exist, i have no display name or username on any platfo...
  • Petya
  • Community Legend
  • 1797 Views
  • 18 replies
  • 0 likes
  • Account
  • 1797 Views
  • 18 replies
  • 0 likes