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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280542 Views
  • 822 replies
  • 84 likes
  • Account
  • 280542 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133437 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133437 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75724 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75724 Views
  • 63 replies
  • 8 likes

Does the ‘music quality’ setting sync across devices on same premium account?

Say if I went into Settings > Music quality and set the downloaded songs quality st to ‘high’, if I go onto another device logged into the same premium account, will the settings be changed to sync with the first device?

  • Newbie
  • Say if I went into Settings > Music quality and set the downloaded songs quality st to ‘high’, if I go onto another device logged into the same premium account, will the settings be changed to syn...
  • Brunelicia
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 445 Views
  • 1 replies
  • 0 likes

Paying for premium but showing up as free on my profile

Plan: Premiumcanada Device: iPhone 6S Operating SystemIOS 12.1.4 hey so I got my premium subscription through my mobile service provider (Fido) and the first 6 months were free with the Premium version. I am now paying the 9.99$ a month on my Fido Bi...

  • Newbie
  • Plan: Premium canada   Device: iPhone 6S  Operating System IOS 12.1.4    hey so I got my premium subscription through my mobile service provider (Fido) and the fi...
  • Brunelicia
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 268 Views
  • 1 replies
  • 0 likes

Can't listen to Albums when offline

PlanPremiumCountryGermany DeviceHuawei P20 lite Operating SystemAndroid My Question or IssueI have Spotify Premium for over a year now and I always could listen to downloaded albums even when I was offline. Since the update on the 06.02.19 came out, ...

  • Casual Listener
  • Plan Premium Country Germany   Device Huawei P20 lite  Operating System Android    My Question or Issue I have Spotify Premium for over a year now and I always could li...
  • Erikktoo
  • Casual Listener
  • 379 Views
  • 1 replies
  • 0 likes
  • Premium
  • 379 Views
  • 1 replies
  • 0 likes

Removing Song From Playlist iPhones

PlanPremiumCountry United StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueSince the recent update it makes it almost impossible to remove songs from a playlist on your iPhone. It used to show in green which song was playing so that you...

  • Casual Listener
  • Plan Premium Country  United States Device iPhone 7 Operating System iOS 10   My Question or Issue Since the recent update it makes it almost impossible to remove songs from a pla...
  • Therk
  • Casual Listener
  • 2148 Views
  • 2 replies
  • 2 likes
  • Other
  • 2148 Views
  • 2 replies
  • 2 likes

Superuser Contribution Discover Weekly Crashes... Weekly

PlanPremiumCountry: USDeviceiPhone 8Operating SystemiOS 10 My Question or IssueOn desktop and on my phone, Discover Weekly will crash all of Spotify immediately upon opening. I look forward to these playlists. Any idea?

  • Casual Listener
  • Plan Premium Country: US Device iPhone 8 Operating System iOS 10   My Question or Issue On desktop and on my phone, Discover Weekly will crash all of Spotify immediately upon openi...
  • Guido
  • Spotify Legend
  • 1409 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 1409 Views
  • 6 replies
  • 0 likes

Account disappeared after failed password reset attempts

Plan: FreeCountry: USDevice: iPhone SE App, desktop browser (Windows 10), desktop app (Windows 10)My Question or Issue: Hello! Yesterday evening, my normal Spotify account (the account I'm posting on is not the one stuck) required me to re-log in, an...

  • Casual Listener
  • Plan: Free Country: US Device: iPhone SE App, desktop browser (Windows 10), desktop app (Windows 10) My Question or Issue:   Hello! Yesterday evening, my normal Spotify account (t...
  • Jose_M
  • Spotify Star
  • 877 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 877 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have a Premium account linked to a Facebook account that no longer exists.

I have a Premium account linked to a Facebook account that no longer exists. I can not connect to spotify anymore. how to do ? thank you

  • Visitor
  •  I have a Premium account linked to a Facebook account that no longer exists. I can not connect to spotify anymore. how to do ? thank you
  • Guido
  • Spotify Legend
  • 430 Views
  • 4 replies
  • 0 likes
  • Account
  • 430 Views
  • 4 replies
  • 0 likes

App plays music I don't like and didn't request

PlanFree/PremiumCountry My Question or Issue My app opens by itself and plays music I don't like. I listen to metal and the app will open itself up and play justJu beiber or Drake. Really annoying.

  • Newbie
  • Plan Free/Premium Country   My Question or Issue  My app opens by itself and plays music I don't like. I listen to metal and the app will open itself up and play justJu beiber or Drake...
  • Brunelicia
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
  • 257 Views
  • 1 replies
  • 0 likes

cannot login, cannot change password

I want to login on spotify (tried phone and desktop), my password is not recognized, so I want to reset it. I get the following message (dutch):De gebruikersnaam of het e-mailadres dat je hebt opgegeven kan niet worden gekoppeld aan een actieve Spoti...

  • Newbie
  • I want to login on spotify (tried phone and desktop), my password is not recognized, so I want to reset it. I get the following message (dutch): De gebruikersnaam of het e-mailadres dat je hebt op...
  • Maxim
  • Spotify Star
  • 1210 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot log into my account

PlanFreeCountryCyprus DeviceRazer Blade 15Operating SystemWindows 10 My Question or IssueHey there, I've just recently moved to Cyprus and have been using Spotify very often abroad as I move frequently (being a digital nomad). Last time was in 2018 w...

  • Casual Listener
  • Plan Free Country Cyprus  Device Razer Blade 15 Operating System Windows 10   My Question or Issue Hey there, I've just recently moved to Cyprus and have been using Spotify very o...
  • Katerina
  • Spotify Legend
  • 32570 Views
  • 5 replies
  • 3 likes
  • Account
    Free
    Login
  • 32570 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Problem hacked account

EnglishHi, I have a problem with Spotify security ...Today is the second time I find another device that I do not know, so my profile has been hacked, also I am also logged in with Facebook, I hope they do not even take that password.However there is...

  • Newbie
  •  English Hi, I have a problem with Spotify security ... Today is the second time I find another device that I do not know, so my profile has been hacked, also I am also logged in with Facebook...
  • Katerina
  • Spotify Legend
  • 3420 Views
  • 2 replies
  • 1 likes
  • Account
  • 3420 Views
  • 2 replies
  • 1 likes

Accounts from Facebook

Help me please!! I have an old account that is a premium account and it's not set up with a username I never would have created (I looked up the username through my laptop). I'm assuming that username was created through me creating my account with F...

  • Visitor
  • Help me please!!  I have an old account that is a premium account and it's not set up with a username I never would have created (I looked up the username through my laptop). I'm assuming that ...
  • user-removed
  • Not applicable
  • 399 Views
  • 2 replies
  • 0 likes
  • Account
  • 399 Views
  • 2 replies
  • 0 likes

Spotify premium cancel

Hi! I am Fatih Dalgıç. I can not use my premium account dghfatih gmail I forget spotify password and e mail password. Please help me.. I am paying money every month and I can not use my account((( I want to cancel my account. My account is: dghfatih ...

  • Visitor
  •     Hi! I am Fatih Dalgıç. I can not use my premium account dghfatih gmail I forget spotify password and e mail password. Please help me.. I am paying money every month and I can not use ...
  • OneByBoo
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Duplicated track in an artist

PlanFreeCountryPhilippinesDeviceRedmi 6aOperating SystemAndroid Oreo My Question or IssueOn our artist account, we had a duplicate of our song Binibini. How can we remove the duplicate? Please help us to fix the problem asap.

  • Newbie
  • Plan Free Country Philippines Device Redmi 6a Operating System Android Oreo   My Question or Issue On our artist account, we had a duplicate of our song Binibini. How can we remov...
  • OneByBoo
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 276 Views
  • 1 replies
  • 0 likes

Updates to Terms and Conditions of Use useless

As a practical matter, the "Updates to Terms and Conditions of Use" email is useless to me, and I suspect just about everyone else who doesn't want to read the whole thing. What should be offered us is a separate listing of the changes, or at least t...

  • Regular
  • As a practical matter, the "Updates to Terms and Conditions of Use" email is useless to me, and I suspect just about everyone else who doesn't want to read the whole thing. What should be offered us ...
  • highstream
  • Regular
  • 393 Views
  • 2 replies
  • 0 likes
  • Free
  • 393 Views
  • 2 replies
  • 0 likes

Solved!! Cobrança indevida de R$ 10,00

Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas eu troquei de cartão no domingo e até agora dinheiro...

  • Casual Listener
  • Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas e...
  • BrenoLeme
  • Casual Listener
  • 535 Views
  • 1 replies
  • 0 likes
  • Account
  • 535 Views
  • 1 replies
  • 0 likes

Solved!! PLANO FAMILIA

boa noite,fiz um plano familia e nao consigo adicionar um membro da familia. Ja tive esse mesmo plano, com essas mesmas pessoas, mas o pagamento atrasou e tive que mudar de cartao de credito cadastrado no spotfy e reeadicionar todos os membros novame...

  • Casual Listener
  •     boa noite, fiz um plano familia e nao consigo adicionar um membro da familia.   Ja tive esse mesmo plano, com essas mesmas pessoas, mas o pagamento atrasou e tive que mudar de...
  • Bittencourt
  • Spotify Star
  • 640 Views
  • 5 replies
  • 0 likes
  • Account
  • 640 Views
  • 5 replies
  • 0 likes

My plan is associated with partner

PlanPremiumCountryCanada Device(iPhone 7 amd 6S)Operating System(iOS 10) My Question or IssueMy plan is associated with Rogers, I recently got an SMS stating effective Feb.13 my spofity won't work, and I need to update the bill payment method and I d...

  • Newbie
  • Plan Premium Country Canada   Device (iPhone 7 amd 6S) Operating System (iOS 10)   My Question or Issue My plan is associated with Rogers, I recently got an SMS stating effective...
  • Brunelicia
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • Premium
  • 542 Views
  • 1 replies
  • 0 likes

Update Spotify With Updated Facebook Name

PlanPremiumCountry USDeviceS8+Operating System My Question or Issue I updated my name on my facebook account, my Spotify account is linked with my facebook, I logged out & back in to my Spotify account, but Spotify still shows my old facebook name?

  • Newbie
  • Plan Premium Country  US Device S8+ Operating System     My Question or Issue  I updated my name on my facebook account, my Spotify account is linked with my facebook, I...
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
  • 370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Transfer music listening data to another account

My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be transferred to his new account. Is this transfer poss...

  • Casual Listener
  • My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be tr...
  • Guido
  • Spotify Legend
  • 18874 Views
  • 3 replies
  • 2 likes
  • Account
  • 18874 Views
  • 3 replies
  • 2 likes