Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 403 Views
  • 0 replies
  • 6 likes
  • Security
  • 403 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439641 Views
  • 970 replies
  • 108 likes
  • Account
  • 439641 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195259 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195259 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106833 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106833 Views
  • 70 replies
  • 11 likes

Superuser Contribution I have been logged out of Spotify on my PC but am still logged in on my phone but I cant login

I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. I deleted my facebook account a few months ago and ...

  • Casual Listener
  • I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. ...
  • Petya
  • Community Legend
  • 1639 Views
  • 3 replies
  • 0 likes
  • Account
  • 1639 Views
  • 3 replies
  • 0 likes

Solved!! Problems using Google home mini

I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free I want version. While I'm logged in on the Google home he is also using my premium a...

  • Casual Listener
  • I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free  I want version. While I'm l...
  • AnthonyBPL
  • Regular
  • 1255 Views
  • 3 replies
  • 0 likes
  • Account
  • 1255 Views
  • 3 replies
  • 0 likes

Display Name

PlanPremiumCountryUS My Question or IssueUp until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it was showing my Chinese name. I have had my spotify account for over 5...

  • Newbie
  • Plan Premium Country US   My Question or Issue Up until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it w...
  • OneByBoo
  • Roadie
  • 749 Views
  • 1 replies
  • 0 likes
  • Account
  • 749 Views
  • 1 replies
  • 0 likes

How to Link a Spotify Artist Account to Distrokid Account

PlanPremium/ArtistCountrySantiago de Chile My Question or IssueI need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and I need to connect them to start uploading my songs. Anyone who can ...

  • Visitor
  • Plan Premium/Artist Country Santiago de Chile   My Question or Issue I need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and...
  • Loxer
  • Community Legend
  • 9426 Views
  • 1 replies
  • 0 likes
  • Account
  • 9426 Views
  • 1 replies
  • 0 likes

Songs are missing in India

PlanPremiumCountryIndiaDeviceNokia 3.1 PlusOperating SystemAndroid Pie My Question or IssueI've subscribed to Spotify Premium immediately after they launched the app in India, but huge number of songs are missing. This includes Coldplay, ED Sheeran, ...

  • Casual Listener
  •   Plan Premium Country India Device Nokia 3.1 Plus Operating System Android Pie   My Question or Issue I've subscribed to Spotify Premium immediately after they launched the app ...
  • Harrix
  • Visitor
  • 3177 Views
  • 4 replies
  • 7 likes
  • Premium
    Subscription
  • 3177 Views
  • 4 replies
  • 7 likes

Charged when shouldn't have

PlanFree/PremiumCountryNew ZelanadDevicesamsungOperating System(Android My Question or IssueI've been charged for the first month and I should have 3 free months to start with. How do I get a refund and how can I make sure I do get 3 free months?

  • Visitor
  •   Plan Free/Premium Country New Zelanad Device samsung Operating System (Android   My Question or Issue I've been charged for the first month and I should have 3 free months to s...
  • Emilia_8
  • Community Legend
  • 1127 Views
  • 1 replies
  • 0 likes
  • Account
  • 1127 Views
  • 1 replies
  • 0 likes

I will be charged?

Hi Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my account with the same email and i want to know if i will ...

  • Music Fan
  • Hi  Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my...
  • Emilia_8
  • Community Legend
  • 2035 Views
  • 26 replies
  • 0 likes
  • Account
  • 2035 Views
  • 26 replies
  • 0 likes

Premium Account not being Charged

Plan PremiumCountry Canada DeviceiPhones + Macbooks My Question or IssueWe have a family premium account for several years that we love but yesterday out of curiosity I went to glass throught my account information and came upon noticing the payments...

  • Visitor
  • Plan   Premium Country   Canada   Device iPhones + Macbooks   My Question or Issue We have a family premium account for several years that we love but yesterday out of cu...
  • Jᴀᴄᴋ
  • Roadie
  • 724 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 724 Views
  • 1 replies
  • 0 likes

Changing email address

Hi, I registered my spotify last time using facebook login. However, my facebook had changed the email address. May i know how can i change the email address on spotify as well since it is linked to the facebook. Thank you =D

  • Visitor
  • Hi, I registered my spotify last time using facebook login. However, my facebook had changed the email address. May i know how can i change the email address on spotify as well since it is linked to ...
  • Jᴀᴄᴋ
  • Roadie
  • 734 Views
  • 1 replies
  • 0 likes
  • Account
  • 734 Views
  • 1 replies
  • 0 likes

Login info not working

without changing my login info, my spotify logged me out and said my info was incorrect. i cant figure out which email ive used for this account ive had for years but it won't even send me a forget email option. please help!

  • Visitor
  •  without changing my login info, my spotify logged me out and said my info was incorrect. i cant figure out which email ive used for this account ive had for years but it won't even send me a fo...
  • Jᴀᴄᴋ
  • Roadie
  • 1067 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1067 Views
  • 1 replies
  • 0 likes

Can´t change the country in my profile

PlanFreeCountrySlovakia/SloveniaDeviceHPOperating SystemWindows 10 My Question or IssueHi.I just moved to Slovenia for 4 months and I´m supposed to change the country so I could keep using Spotify but it won´t let me change the country. (The only opt...

  • Casual Listener
  • Plan Free Country Slovakia/Slovenia Device HP Operating System Windows 10   My Question or Issue Hi. I just moved to Slovenia for 4 months and I´m supposed to change the country so I ...
  • ciernam
  • Casual Listener
  • 836 Views
  • 2 replies
  • 0 likes
  • Account
  • 836 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing playlists + strange recently played activity

Plan PremiumCountry: Denmark Device iPhone 8 XROperating System (iOS 10.14.6) My Question or Issue2 Issues here: 1. my recently played activity is incorrect. I have updated passwords through my password app (1password) so the passwords are super stro...

  • Newbie
  • Plan Premium Country: Denmark   Device iPhone 8 XR Operating System (iOS 10.14.6)   My Question or Issue 2 Issues here:  1. my recently played activity is incorrect. ...
  • Petya
  • Community Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • Other
  • 987 Views
  • 1 replies
  • 0 likes

How do i update my email on a free account

My Question or IssueI have a free account and I cant find anywhere to update my email address linked to the account. I have disconnected the facebook account and still dont have the option to change the email address. My last resort is to close my ac...

  • Visitor
  • My Question or Issue I have a free account and I cant find anywhere to update my email address linked to the account.  I have disconnected the facebook account and still dont have the option to...
  • OneByBoo
  • Roadie
  • 659 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 659 Views
  • 1 replies
  • 0 likes

Issues when trying to connect facebook account.

I recently was going to connect my facebook account to my spotify to get rid of the annoying random number and letter username. Once I connected it the username stayed the same as well as the profile picture.

  • Regular
  • I recently was going to connect my facebook account to my spotify to get rid of the annoying random number and letter username. Once I connected it the username stayed the same as well as the profile...
  • chubbywolf59
  • Regular
  • 1401 Views
  • 8 replies
  • 0 likes
  • Account
  • 1401 Views
  • 8 replies
  • 0 likes

Can not link Spotify to HULU

Hi,I have just activate my premium student account of Spotify, however, I can not find activate HULU in my account overview.what should I do?

  • Casual Listener
  • Hi, I have just activate my premium student account of  Spotify, however, I can not find activate HULU in my account overview. what should I do?
  • Keanu_C
  • Community Legend
  • 1669 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1669 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Facebook name is in different language

PlanPremiumCountry Device(iPhone Operating System(iOS 10, Windows 10,etc.) My Question or IssueI connect my facebook to spotify. And in doing so my spotify account now displays my name. However, spotify is displaying my chinese name, even though my f...

  • Visitor
  • Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I connect my facebook to spotify. And in doing so my spotify account now...
  • zzyss
  • Regular
  • 2251 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 2251 Views
  • 7 replies
  • 0 likes

Solved!! Profile not showing up in search results

PlanPremiumCountryUSADevice(Samsung Galaxy Operating System(Windows 7) My Question or IssueHi! My profile no longer shows up in search results. I can find it by my username (long string of numbers/letters), but it doesn't show up searching my real na...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy 😎 Operating System (Windows 7)   My Question or Issue Hi! My profile no longer shows up in search results. I can find it by my use...
  • Jᴀᴄᴋ
  • Roadie
  • 21289 Views
  • 5 replies
  • 0 likes
  • Account
  • 21289 Views
  • 5 replies
  • 0 likes

Solved!! Can't sign in on android device

PlanFree/CountryUSDevicemotoX4Operating Systemandroid 9 My Question or Issueupdated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on my PC. I turned off google smart lock on my phone since that caused problem...

  • Casual Listener
  • Plan Free/ Country US Device motoX4 Operating System android 9   My Question or Issue updated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on...
  • itskacemusic
  • Regular
  • 6878 Views
  • 5 replies
  • 0 likes
  • Account
  • 6878 Views
  • 5 replies
  • 0 likes

Account name

PlanPremiumCountryFranceMy Question or IssueI have a account name that is a number. I checked other topics when people are saying that it is link to the creation with a facebook account... But! I do not have any facebook account, and so I am stuck wi...

  • Visitor
  • Plan Premium Country France My Question or Issue I have a account name that is a number. I checked other topics when people are saying that it is link to the creation with a facebook account... ...
  • OneByBoo
  • Roadie
  • 845 Views
  • 1 replies
  • 1 likes
  • Account
  • 845 Views
  • 1 replies
  • 1 likes