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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14898 Views

7 replies

11 likes

Security
  • 14898 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554759 Views

991 replies

116 likes

Account
  • 554759 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131270 Views

74 replies

12 likes

Account
Login
Premium
  • 131270 Views
  • 74 replies
  • 12 likes

Superuser Contribution Spotify freezes up on Sony Android tv after 2 or 3 songs every time I use it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Peter

Spotify Legend

637 Views

1 replies

0 likes

Premium
  • 637 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'You've reached the monthly free time limit' error

PlanFreeCountryJapanDevice(iPhone 7 Plus)Operating System(iOS 12) My Question or Issue Regarding the title, if I remember correctly, Spotify already removed the song amount restrictions that can be played, meaning that it free version could also play...

Casual Listener

Plan Free Country Japan Device (iPhone 7 Plus) Operating System (iOS 12)   My Question or Issue   Regarding the title, if I remember correctly, Spotify already removed the song a...

Peter

Spotify Legend

3856 Views

6 replies

0 likes

Free
Other
  • 3856 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account compromised

Someone has compromised my account. They got in, changed the PW, email, and profile information BUT have left my phone number on file. THE EMAIL FOR IT SAYS SPOTY SELLER. I'm concerned that my access to the account is running on borrowed time and tha...

Newbie

Someone has compromised my account. They got in, changed the PW, email, and profile information BUT have left my phone number on file. THE EMAIL FOR IT SAYS SPOTY SELLER. I'm concerned that my access...

Mario

Spotify Legend

949 Views

3 replies

0 likes

Login
Security
Subscription
  • 949 Views
  • 3 replies
  • 0 likes

Some is using my account

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueOccasionally i logon to spotify to find someone using my account through web player. I've tried resetting my account passwords and stuff. Even tried contacting them wit...

Visitor

Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Occasionally i logon to spotify to find someone using my account through web player. I've tr...

Brunelicia

Community Legend

399 Views

1 replies

0 likes

Security
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account email

I'm trying to acces to my profile spotify but I forgot the password, I can't reimpost it because I don't receive any email from Spotify, it seems that my account isn't connect to an email, it's so strange

Casual Listener

I'm trying to acces to my profile spotify but I forgot the password, I can't reimpost it because I don't receive any email from Spotify, it seems that my account isn't connect to an email, it's so st...

Petya

Community Legend

1131 Views

3 replies

0 likes

Account
  • 1131 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant log in to my account

Hi. i'm having problems logging in to my spotify account. i used it last night and when i tried to log on today it says "error code 3". i do unfortunately not have any email connected to my spotify, but when i tried to create a new accout it said its...

Visitor

Hi. i'm having problems logging in to my spotify account. i used it last night and when i tried to log on today it says "error code 3". i do unfortunately not have any email connected to my spotify, ...

Petya

Community Legend

804 Views

2 replies

0 likes

Login
  • 804 Views
  • 2 replies
  • 0 likes

Podcast published but no artist profile?

I've been publishing my podcast to Spotify for a few weeks now, but I don't seem to be able to "claim" it or do anything else with it including see stats. When I go to Spotify for Podcasters, it starts me looping back through submitting my RSS feed a...

Visitor

I've been publishing my podcast to Spotify for a few weeks now, but I don't seem to be able to "claim" it or do anything else with it including see stats.  When I go to Spotify for Podcasters, i...

user-removed

Not applicable

1009 Views

2 replies

1 likes

Other
  • 1009 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account connects to fake accounts?

Free/Premium: PremiumCountry: GermanyDevice: All Hi there, on January 14th something strange happened on my Spotify account: Every few minutes the music play stopped because a different device overtook. Everytime it was an iPhone from a female. But e...

Newbie

Free/Premium: Premium Country: Germany Device: All   Hi there, on January 14th something strange happened on my Spotify account: Every few minutes the music play stopped because a different ...

Zman5

Visitor

6382 Views

13 replies

1 likes

Account
Other
  • 6382 Views
  • 13 replies
  • 1 likes

Solved!! Facebook account deletion

I sent the request to delete Facebook account, I wanted to know if my spotify profile will be deleted. I don't want to lose all my playlists.

Visitor

I sent the request to delete Facebook account, I wanted to know if my spotify profile will be deleted. I don't want to lose all my playlists.

Emilia_8

Community Legend

492 Views

1 replies

0 likes

Account
Premium
  • 492 Views
  • 1 replies
  • 0 likes

It seems like there's someone else on my account, random songs/playlists get followed.

PlanPremiumCountryBelgiumDeviceLG V30Operating SystemAndroid 9 My Question or IssueSo when I'm listening to music, the music suddenly changes to these playlists with beats in them. I have logged out of every device, changed my password on facebook, e...

Newbie

Plan Premium Country Belgium Device LG V30 Operating System Android 9   My Question or Issue So when I'm listening to music, the music suddenly changes to these playlists with beats in...

OneByBoo

Roadie

345 Views

1 replies

0 likes

Account
Security
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account login and creation

CountryJordanDeviceSamsung Galaxy S8+IssueI recently had a Spotify account using an email (let's call this email "A") then I deleted it like a week ago, whenever I go to create a new account using that email it tells me "this email is already connect...

Casual Listener

Country Jordan Device Samsung Galaxy S8+ Issue I recently had a Spotify account using an email (let's call this email "A") then I deleted it like a week ago, whenever I go to create a new accoun...

Bassem

Casual Listener

1151 Views

6 replies

0 likes

Account
Login
Security
  • 1151 Views
  • 6 replies
  • 0 likes

Connection with FB account deleted all my playlists

Hello, I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwaulyToday I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorites songs. Problem, everything is gone now and I do not know I t...

Visitor

Hello,   I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwauly Today I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorite...

PrettyMuchSwiss

Composer

412 Views

1 replies

0 likes

Account
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where are the audio settings??

I can't find them anywhere. I signed up for Premium earlier today. I've googled and there is supposed to be a setting dropdown with options in the upper right. All that's there is profile. I'm in the US and am on desktop/chrome boxI'll attach a few s...

Music Fan

I can't find them anywhere. I signed up for Premium earlier today. I've googled and there is supposed to be a setting dropdown with options  in the upper right. All that's there is profile.&nbsp...

Xenia

Moderator

1437 Views

6 replies

0 likes

Other
  • 1437 Views
  • 6 replies
  • 0 likes

Solved!! GIft e-cards between countries

Hi all Just checking: if I buy a gift e-card from under my account registered in one country with the purpose for this e-card to be redeemed in another country, will it work? I live in New Zealand and want to buy a gift e-card for a person in Spain. ...

Music Fan

Hi all   Just checking: if I buy a gift e-card from under my account registered in one country with the purpose for this e-card to be redeemed in another country, will it work? I live in N...

XedinUnknown

Newbie

34080 Views

13 replies

0 likes

Account
Premium
Subscription
  • 34080 Views
  • 13 replies
  • 0 likes

Superuser Contribution Trouble closing my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having trouble closing my account and when I receive an email to confirm closing there i...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...

Ivan

Spotify Legend

534 Views

2 replies

0 likes

Account
  • 534 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change profile picture and name of account that is linked to facebook?

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueI have a spotify account created using facebook. I've been wanting to change the account name and profile picture but i havent found any options for it. I could change ...

Casual Listener

Plan Premium Country Argentina Device PC Operating System Windows 10    My Question or Issue I have a spotify account created using facebook. I've been wanting to change the accou...

Xenia

Moderator

708 Views

3 replies

0 likes

Account
  • 708 Views
  • 3 replies
  • 0 likes

Superuser Contribution [GER] Von Family auf Premium wechseln

Hallo, habe aktuell Spotify Family und möchte gerne auf normales Premium wechseln.Früher konnte man wechseln, sodass sich die Laufzeit verlängerte. Geht das nicht mehr? Dankeschön

Visitor

Hallo,   habe aktuell Spotify Family und möchte gerne auf normales Premium wechseln. Früher konnte man wechseln, sodass sich die Laufzeit verlängerte.   Geht das nicht mehr?   D...

Xenia

Moderator

2720 Views

2 replies

0 likes

Premium
  • 2720 Views
  • 2 replies
  • 0 likes

Playlists I've never played are in recently played

I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd party apps. This worked for about 3 days, and then it s...

Newbie

I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd part...

Emilia_8

Community Legend

570 Views

1 replies

0 likes

Account
Premium
  • 570 Views
  • 1 replies
  • 0 likes

Solved!! Account country

PlanFree/PremiumCountryFranceDeviceiPhone 7 Plus Operating SystemiOS 13.3 My Question or IssueHey, I currently live in France and got a premium account with a French credit card. The thing is, I used to live in USA and I don’t care about all the Fren...

Casual Listener

Plan Free/Premium Country France Device iPhone 7 Plus  Operating System iOS 13.3   My Question or Issue Hey, I currently live in France and got a premium account with a French cre...

Billy-J

Spotify Star

445 Views

1 replies

0 likes

Account
  • 445 Views
  • 1 replies
  • 0 likes

Account deleted after changing distributors

After previously distributing my albums and singles via Tunecore, I used Distrokid for my latest release and all of my old releases and with them my whole profile disappeared.I realize I should've read up on that beforehand, but I still find it absol...

Visitor

After previously distributing my albums and singles via Tunecore, I used Distrokid for my latest release and all of my old releases and with them my whole profile disappeared. I realize I should've ...

Billy-J

Spotify Star

507 Views

1 replies

0 likes

Account
  • 507 Views
  • 1 replies
  • 0 likes