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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • SheVr
  • Casual Listener
  • 260078 Views
  • 504 replies
  • 33 likes
  • Account
    Free
  • 260078 Views
  • 504 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12962 Views
  • 6 replies
  • 11 likes
  • Security
  • 12962 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528632 Views
  • 989 replies
  • 113 likes
  • Account
  • 528632 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127963 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127963 Views
  • 74 replies
  • 12 likes

Oops something went wrong - premium member

Hello! I can't play music, it appears I'm logged in, but I can still see the log in at the top right but can still view my profile details. My payment options have been valid for the last few months. When I click Log In it says oops something went wr...

  • Visitor
  • Hello! I can't play music, it appears I'm logged in, but I can still see the log in at the top right but can still view my profile details. My payment options have been valid for the last few months....
  • ma_marquezini
  • Composer
  • 855 Views
  • 2 replies
  • 1 likes
  • Login
  • 855 Views
  • 2 replies
  • 1 likes

Web page wont let me log in

PlanFreeCountryUSDeviceDell Precision M 4700Operating SystemUbuntu 18? i dont remember My Question or IssueSo I mainly use the web player for Spotify and i recently changed my password, and when i (tried to) log in it reloads the page and says someth...

  • Regular
  •   Plan Free Country US Device Dell Precision M 4700 Operating System Ubuntu 18? i dont remember   My Question or Issue So I mainly use the web player for Spotify and i recently c...
  • ma_marquezini
  • Composer
  • 635 Views
  • 2 replies
  • 0 likes
  • Free
    Login
  • 635 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play Tangerine Raphsody album by Snorre Kirk and Stephen Riley

Saw this album suggestion on my android app. Cant play any song from this album. Also cant find this album on artists pages.https://open.spotify.com/album/5WOJsxEPQpmDQ3qgnt0lQR?si=FCWaazVbRfyDfdje6yRq8A

  • Composer
  • Saw this album suggestion on my android app. Cant play any song from this album. Also cant find this album on artists pages. https://open.spotify.com/album/5WOJsxEPQpmDQ3qgnt0lQR?si=FCWaazVbRfyDfdje...
  • Peter
  • Spotify Legend
  • 2164 Views
  • 3 replies
  • 1 likes
  • Android
  • 2164 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't login using desktop app

I can't login using the desktop app. Everytime I put in my password I get the message : The username or password is incorrect (Error Code: 3). I have reset my password and reinstalled Spotify and neither has worked.The problem just started today, it ...

  • Newbie
  • I can't login using the desktop app. Everytime I put in my password I get the message : The username or password is incorrect (Error Code: 3). I have reset my password and reinstalled Spotify and nei...
  • xavierniu
  • Casual Listener
  • 743 Views
  • 4 replies
  • 0 likes
  • 743 Views
  • 4 replies
  • 0 likes

Superuser Contribution Expire date

hi, i can’t see the expire date of my premium account anymore. I’ll use Spotify gift cards for premium. is this function disabled?

  • Casual Listener
  • hi,   i can’t see the expire date of my premium account anymore.   I’ll use Spotify gift cards for premium.  is this function disabled?
  • Ivan
  • Spotify Legend
  • 3233 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 3233 Views
  • 4 replies
  • 0 likes

Solved!! GetFlix - Unable to login desktop (Firewall Error) or play on mobile via 'internet' or 'mobile data'

PlanPremiumCountryAustraliaDeviceWindows 10 Desktop & Samsung S10 My Question or IssueI'm unable to login in on Spotify desktop due to a 'firewall error'. I'm able to login to the website so I know my username/Password are correct. When I tried to pl...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 Desktop & Samsung S10   My Question or Issue I'm unable to login in on Spotify desktop due to a 'firewall error'. I'm able to login t...
  • grum6553
  • Casual Listener
  • 2967 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2967 Views
  • 4 replies
  • 0 likes

Recent update

PlanPremiumDevice(iPhone X and IPod touch ) My Question or Issue My issue is that i had the update of the album artwork being next to the name of the song (I’ve had it for the last few weeks )but now (i have not changed anything),automatically i don'...

  • Casual Listener
  •   Plan Premium Device (iPhone X and IPod touch )   My Question or Issue   My issue is that i had the update of the album artwork being next to the name of the song (I’ve had it...
  • ER1836
  • Casual Listener
  • 709 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 709 Views
  • 4 replies
  • 0 likes

Cant log in to my account!!

PlanPremiumCountryUnited StatesDeviceSamsung 10eOperating SystemAndroid My Question or IssueI cant log in to my spotify. My username is merandarm430, but when I reset password it's not linked to any gmail. When I do use my gmail it gives me a whole o...

  • Casual Listener
  • Plan Premium Country United States Device Samsung 10e Operating System Android   My Question or Issue I cant log in to my spotify. My username is merandarm430, but when I reset passwor...
  • Emilia_8
  • Community Legend
  • 685 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 685 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hacked account

I have a premium plan under another username (meghan_hutchins) and someone else started using the account while I was listening (clearly hacked it). I tried to reset the password but I didn't receive an email. Either I've used an old email address or...

  • Visitor
  • I have a premium plan under another username (meghan_hutchins) and someone else started using the account while I was listening (clearly hacked it). I tried to reset the password but I didn't receive...
  • Mario
  • Spotify Legend
  • 1117 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1117 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family invitation isnt working

PlanPremiumCountryGermanyDevice(Huawai P80 something )Operating System( Android) My Question or Issue Hi, i got an invitation for a family account. When i klick the link i am forwarded to confirm that this is my accound and afterwards asked to enter ...

  • Casual Listener
  • Plan Premium Country Germany Device (Huawai P80 something ) Operating System ( Android)   My Question or Issue   Hi,   i got an invitation for a family account. When i kli...
  • Xenia
  • Moderator
  • 1130 Views
  • 4 replies
  • 0 likes
  • Account
  • 1130 Views
  • 4 replies
  • 0 likes

Superuser Contribution Delete account

When I go to the close account option in the contact form page it just sends me a mail that leads me to spotify support, I followed the instructions there and it leads me to the close account option in the contact form page. Help please!

  • Visitor
  • When I go to the close account option in the contact form page it just sends me a mail that leads me to spotify support, I followed the instructions there and it leads me to the close account option ...
  • Katerina
  • Spotify Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account

PlanPremiumCountryUnited StatesDevice(iPhone 11)Operating System(iOS) My Question or IssueOk, so my Spotify account constantly follows random playlist that I have never seen before which isn’t a huge deal and I can unfollow them, but the main problem...

  • Casual Listener
  • Plan Premium Country United States Device (iPhone 11) Operating System (iOS)   My Question or Issue Ok, so my Spotify account constantly follows random playlist that I have never seen ...
  • Katerina
  • Spotify Legend
  • 997 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 997 Views
  • 4 replies
  • 0 likes

Solved!! [Desktop] User Name

I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.

  • Regular
  • I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.
  • OneByBoo
  • Roadie
  • 592 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account in a different country

Hi, I have a premium account on my iPad in one country and I tried to Install Spotify on my gsm while in a different country. I could not remember my password, so I asked to reset it. While the password reset was successful I can no longer get to my ...

  • Newbie
  • Hi, I have a premium account on my iPad in one country and I tried to Install Spotify on my gsm while in a different country. I could not remember my password, so I asked to reset it. While the passw...
  • Ivan
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i connect an existing spotify account to my new facebook profile?

A few years ago I created this spotify account through facebook; the other day I decided to delete my facebook account. After I did that, my name disappeared on spotify and it became a ten digits number.I googled to see if anyone had the same problem...

  • Newbie
  • A few years ago I created this spotify account through facebook; the other day I decided to delete my facebook account. After I did that, my name disappeared on spotify and it became a ten digits num...
  • Ivan
  • Spotify Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de me connecter

Bonjour, mon ordinateur m'a demande de bloquer l'acces internet pour spotify, j'ai repondu oui sans faire expres, ce qui fait que j'etais constamment hors ligne, j'ai desinstalle puis reinstalle l'application. Depuis impossible de me connecter, j'ent...

  • Newbie
  • Bonjour, mon ordinateur m'a  demande de bloquer l'acces internet pour spotify, j'ai repondu oui sans faire expres, ce qui fait que j'etais constamment hors ligne, j'ai desinstalle puis reinstall...
  • Ivan
  • Spotify Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soundtouch appearing in device list

Hi, In my 'Connect to a device' option on my Spotify desktop app a new option has appeared called 'Bose Soundtouch'. I have no such device so I am concerned my account has been hacked. How do I remove this device from the list? "Offline devices" in "...

  • Newbie
  • Hi,   In my 'Connect to a device' option on my Spotify desktop app a new option has appeared called 'Bose Soundtouch'. I have no such device so I am concerned my account has been hacked. How d...
  • Ivan
  • Spotify Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Home Mini link Broken

Google home mini link in my email just links to spotify home page, its never worked right so I gave it time to get fixed its been almost two months now and I feel like I got ripped off. I'm having a lot of other QOL issues with spotify too, and I fee...

  • Regular
  • Google home mini link in my email just links to spotify home page, its never worked right so I gave it time to get fixed its been almost two months now and I feel like I got ripped off.  I'm hav...
  • MaxFNPower
  • Regular
  • 759 Views
  • 3 replies
  • 0 likes
  • Premium
  • 759 Views
  • 3 replies
  • 0 likes

Registration with email is not working

PlanFree/PremiumCountryPolandDevicePC / Macbook ProOperating SystemWindows 10 / MacOS 10.15 My Question or IssueA friend of mine is unable to create a new account. It is just not working. She tried on many browsers (even in incognito mode) and differ...

  • Casual Listener
  • Plan Free/Premium Country Poland Device PC / Macbook Pro Operating System Windows 10  / MacOS 10.15   My Question or Issue A friend of mine is unable to create a new account. It i...
  • Jᴀᴄᴋ
  • Roadie
  • 488 Views
  • 3 replies
  • 0 likes
  • Account
  • 488 Views
  • 3 replies
  • 0 likes

Email verification error

BrowserChrome Browser IssueWhen tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.

photo_2020-02-25_20-36-19.jpg
  • Visitor
  • Browser Chrome Browser   Issue When tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.
  • Jᴀᴄᴋ
  • Roadie
  • 615 Views
  • 1 replies
  • 0 likes
  • Login
  • 615 Views
  • 1 replies
  • 0 likes