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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265364 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265364 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529751 Views
  • 989 replies
  • 113 likes
  • Account
  • 529751 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128159 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128159 Views
  • 74 replies
  • 12 likes

Solved!! My friend's account appears to have been hacked and now he cant access his own account.

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 10 plusOperating SystemAndroid My Question or IssueMy friend signed up to Spotify in February 2020 and recently had some issues and received a letter in Spanish from Spotify even though he is in Au...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy Note 10 plus Operating System Android    My Question or Issue My friend signed up to Spotify in February 2020 and recently had...
  • Cowboy1000
  • Casual Listener
  • 836 Views
  • 3 replies
  • 0 likes
  • Account
  • 836 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Duo if we both have current Premium accounts...

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • PrettyMuchSwiss
  • Composer
  • 2622 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2622 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mix Algorithm Update :(

I think a recent algorithm update ruined my Daily Mix playlists. Anyone else? In the past few weeks I noticed significant changes in my Daily Mixes, which I listen to daily, for years now. Prior to the change, I was really impressed with how well Spo...

  • Casual Listener
  • I think a recent algorithm update ruined my Daily Mix playlists. Anyone else?   In the past few weeks I noticed significant changes in my Daily Mixes, which I listen to daily, for years n...
  • vderoy
  • Music Fan
  • 5416 Views
  • 5 replies
  • 17 likes
  • 5416 Views
  • 5 replies
  • 17 likes

Superuser Contribution Updated my payment on old log in account

I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.

  • Visitor
  • I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.
  • Petya
  • Community Legend
  • 733 Views
  • 2 replies
  • 0 likes
  • Account
  • 733 Views
  • 2 replies
  • 0 likes

Superuser Contribution My old account is inaccessible

PlanPremiumCountryUnited StatesDevice(iPhone 8, Desktop)Operating System(iOS 10, Windows 10,) My Question or IssueI got logged out today on my desktop and phone, the password i know i would have used for this account does not work and i don't know wh...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8, Desktop) Operating System (iOS 10, Windows 10,)   My Question or Issue I got logged out today on my desktop and phone, the password...
  • Petya
  • Community Legend
  • 890 Views
  • 2 replies
  • 0 likes
  • Account
  • 890 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Underaged familymember cannot be admitted?

My Question or IssueHello, I've just updated my Spotify account to Premium, so my husband and my 7 year old son can use Spotify. For my son I created a gmail account. But the problem is when I e-mail the Premium family link to his e-mail account the ...

  • Casual Listener
  •   My Question or Issue Hello, I've just updated my Spotify account to Premium, so my husband and my 7 year old son can use Spotify. For my son I created a gmail account.  But the problem...
  • evelyn1981
  • Casual Listener
  • 710 Views
  • 2 replies
  • 0 likes
  • Account
  • 710 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium via XS4ALL na opzeggen

I'm using Spotify premium 'for free' through my internet provider XS4all. However, I'm cancelling my subscription at XS4all. What will happen to my Spotify premium account?

  • Regular
  • I'm using Spotify premium 'for free' through my internet provider XS4all. However, I'm cancelling my subscription at XS4all. What will happen to my Spotify premium account?
  • Ivan
  • Spotify Legend
  • 2114 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2114 Views
  • 2 replies
  • 0 likes

Solved!! Change Display Name - Trangender

PlanPremiumCountryAustraliaDeviceOnePlus 7T Pro, Windows 10, Chrome browserOperating SystemAndroid 10, Windows 10 My Question or IssueHi! So I am hoping to find a way to change my display name on my profile. I am trans male to female and have transit...

  • Newbie
  • Plan Premium Country Australia Device OnePlus 7T Pro, Windows 10, Chrome browser Operating System Android 10, Windows 10   My Question or Issue Hi!   So I am hoping to find a wa...
  • 引きこもり
  • Roadie
  • 712 Views
  • 1 replies
  • 0 likes
  • Account
  • 712 Views
  • 1 replies
  • 0 likes

My acconts keep to play songs which i didnt selected

PlanPremiumCountryisraelDevice(Desktop,mobile)Operating System(Android, Windows 10) My Question or IssueI hold premium accont and i keep to listen to songs which i didnt choose !In the middle of my song sellection it seams like someone using my accon...

  • Casual Listener
  • Plan Premium Country israel Device (Desktop,mobile) Operating System (Android, Windows 10)   My Question or Issue I hold premium accont and i keep to listen to songs which i didnt choo...
  • meiry
  • Casual Listener
  • 1031 Views
  • 5 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 1031 Views
  • 5 replies
  • 0 likes

foreign log in spam

ive had an email about a new log in (in Peru, im in New Zealand) and advising me to change my password if it wasn't me. the email looks legit but im not convinced. any way to check that? id rather not have to change my password.

  • Visitor
  • ive had an email about a new log in (in Peru, im in New Zealand) and advising me to change my password if it wasn't me. the email looks legit but im not convinced. any way to check that? id rather no...
  • Emilia_8
  • Community Legend
  • 1035 Views
  • 1 replies
  • 0 likes
  • Account
  • 1035 Views
  • 1 replies
  • 0 likes

Solved!! How to create a branded playlist?

I work for a gaming company and we'd like to offer our community to create a playlist together that will contain songs suggested by players. I've read the branded playlist offers here on Spotify and only found the info that you can sponsor/own an alr...

  • Casual Listener
  • I work for a gaming company and we'd like to offer our community to create a playlist together that will contain songs suggested by players.   I've read the branded playlist offers here o...
  • it-75
  • Visitor
  • 11958 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 11958 Views
  • 4 replies
  • 1 likes

Isn't Spotify interested in my real name?

I've got an account since 2016 that I've been using on and off. I think it is cool the possibility of searching for friends and share music with them, but I just realised that my real name isn't displayed anywhere. I just have a nickname. I saw that ...

  • Casual Listener
  • I've got an account since 2016 that I've been using on and off. I think it is cool the possibility of searching for friends and share music with them, but I just realised that my real name isn't disp...
  • Emilia_8
  • Community Legend
  • 1033 Views
  • 3 replies
  • 1 likes
  • Account
  • 1033 Views
  • 3 replies
  • 1 likes

Wrongly renewed subscription to Family.

PlanUsed to be StudentsCountryPortugal My Question or IssueSo, I didn't have enough cash on my card when the subscription was due, so I got a warning of the failure of payment. When I clicked the link for putting back my card information, I didn't ch...

  • Casual Listener
  • Plan Used to be Students Country Portugal   My Question or Issue So, I didn't have enough cash on my card when the subscription was due, so I got a warning of the failure of payment. When ...
  • Jose_M
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in using Facebook for desktop app

 PlanFreeCountryU.S.A.DeviceDesktopOperating System(Windows 10) My Question or Issue I can log in via web player but not desktop appI was having problems (desktop lost all my playlist) and reset everythingNow it is saying I have a firewall issue alth...

Annotation 2020-02-27 235150.jpg
  • Casual Listener
  •   Plan Free Country U.S.A. Device Desktop Operating System (Windows 10)   My Question or Issue  I can log in via web player but not desktop app I was having problems (desktop lo...
  • Xenia
  • Moderator
  • 578 Views
  • 2 replies
  • 0 likes
  • Login
  • 578 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account strangeness

I was suddenly not able to log in using the password I have always used. I requested a password reset email with my usual email address. The email came though, but it indicated that my username was a string of numbers that I do not recognize. That wa...

  • Visitor
  • I was suddenly not able to log in using the password I have always used. I requested a password reset email with my usual email address. The email came though, but it indicated that my username was a...
  • Ivan
  • Spotify Legend
  • 437 Views
  • 2 replies
  • 0 likes
  • Account
  • 437 Views
  • 2 replies
  • 0 likes

Superuser Contribution Currently Set to Offline - Can't log in

Hi, I have somehow been signed out of Spotify on my phone and when I go to log in, i keep getting the pop up that I am currently set to offline, please go online to connect to Spotify. I click CONNECT, and it just brings back that same pop up message...

  • Newbie
  • Hi, I have somehow been signed out of Spotify on my phone and when I go to log in, i keep getting the pop up that I am currently set to offline, please go online to connect to Spotify. I click CONNEC...
  • Petya
  • Community Legend
  • 967 Views
  • 3 replies
  • 0 likes
  • Account
  • 967 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant log into my account due to windows firewall...

So, when i tried to login to my account, it shows this thing, i tried to reset location, and reinstall spotify, but it seems that it doesn't work...

  • Visitor
  • So, when i tried to login to my account, it shows this thing, i tried to reset location, and reinstall spotify, but it seems that it doesn't work... 
  • Xenia
  • Moderator
  • 889 Views
  • 5 replies
  • 0 likes
  • 889 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium account corrupted in connection with re-establishing by online support

I have had a session with online chat support with respect to Facebook/Spotify problem.They said that the premium account had to be closed and re-opened. I made it clear that I only had 5 minutes and would like to follow the steps to reset the accoun...

  • Visitor
  • I have had a session with online chat support with respect to Facebook/Spotify problem. They said that the premium account had to be closed and re-opened. I made it clear that I only had 5 minutes a...
  • Xenia
  • Moderator
  • 559 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 559 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs mysteriously getting added to playlist!

2 songs were mysteriously added to my playlist yesterday and I know for a fact I didn't add them myself. The songs are relevant to the theme of the playlist. Is this a known bug? Has this happened to other users? Why is this happening? Screenshot att...

  • Casual Listener
  • 2 songs were mysteriously added to my playlist yesterday and I know for a fact I didn't add them myself. The songs are relevant to the theme of the playlist.   Is this a known bug? Has this ha...
  • Mario
  • Spotify Legend
  • 930 Views
  • 4 replies
  • 0 likes
  • Other
  • 930 Views
  • 4 replies
  • 0 likes

A deleted account has my student information

I had the student plan last year, but recently realized I do not anymore. I logged into my old account by accident, and linked my student information. Then, I deleted that account because I wanted it on my current account. I can't link my current acc...

  • Newbie
  • I had the student plan last year, but recently realized I do not anymore. I logged into my old account by accident, and linked my student information. Then, I deleted that account because I wanted it...
  • Luan
  • Spotify Star
  • 833 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 833 Views
  • 2 replies
  • 0 likes