Spotify keeps switching to a random track

[apa9m]

Plan: Premium

Country Japan

Device Iphone XR

Headphones : Sony WH -1000XM3

My Question or Issue

Spotify keeps switching to a track that is not in my library (after about 2-3 minutes of playing my track). This seems to be happening with my new headphones  (

Sony WH -1000XM3). 

I have deleted the app and reinstalled

I have disconnected the headphones and reconnected them

Turned off bluetooth and phone and turned them back on

[Ivan]

Hey there @apa9m, 

Thanks for reaching out - we’re here to help!
 

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE.

Additional info on how to protect your Spotify account can be found here. 

Hope this helps. Let us know how it goes.