Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172991 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172991 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11378 Views
  • 6 replies
  • 11 likes
  • Security
  • 11378 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516115 Views
  • 986 replies
  • 113 likes
  • Account
  • 516115 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126030 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126030 Views
  • 74 replies
  • 12 likes

Spotify Family Address Invitation Error

Premium to Family PremiumUSA DeviceMacbook Air 2018 and iPhone 8 When I accept the Premium Family invitation and enter my address, after confirming my address this error shows up. I tried different browsers, incognito mode and resending the link but ...

  • Visitor
  • Premium to Family Premium USA   Device Macbook Air 2018 and iPhone 8     When I accept the Premium Family invitation and enter my address, after confirming my address this error...
  • Billy-J
  • Spotify Star
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Account activity information

PlanPremiumCountryPolandDeviceDesktopsOperating SystemWin10 My Question or IssueOn the course of previous year (and very recently as well, which triggered me to write this here) I've been seeing signs of my account being compromised. Namely music app...

  • Visitor
  • Plan Premium Country Poland Device Desktops Operating System Win10   My Question or Issue On the course of previous year (and very recently as well, which triggered me to write this he...
  • Emilia_8
  • Community Legend
  • 15171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 15171 Views
  • 1 replies
  • 0 likes

I want to start a new account for my website/brand to make public playlists

I have a Family Plan. I want to create a separate profile for my website in order to make public playlists for my readers. I couldn't figure it out, so I went ahead and made one under a free account with a different email address. But I would love to...

  • Casual Listener
  • I have a Family Plan. I want to create a separate profile for my website in order to make public playlists for my readers. I couldn't figure it out, so I went ahead and made one under a free account ...
  • Emilia_8
  • Community Legend
  • 593 Views
  • 5 replies
  • 0 likes
  • Account
  • 593 Views
  • 5 replies
  • 0 likes

My $30 gift card isn't working

I got it for christmas. It's activated. When I put in my info it just doesn't work. Any of the spotify help topics aren't helping me figure out what went wrong. The pin I put in is correct. Is there a way to contact spotify directly?

  • Casual Listener
  • I got it for christmas. It's activated. When I put in my info it just doesn't work. Any of the spotify help topics aren't helping me figure out what went wrong. The pin I put in is correct. Is there ...
  • Emilia_8
  • Community Legend
  • 994 Views
  • 1 replies
  • 0 likes
  • 994 Views
  • 1 replies
  • 0 likes

Song recovery

my name is juanita herbert i cant get all my song back from my recover list my dauther have the sam name like me the account got mix up her name is juanita herbert my account *snip* i went to no how cani fix this

  • Newbie
  • my name is juanita herbert  i cant get all my song back from my recover list my dauther have the sam name like me the account got mix up her name is juanita herbert  my account *snip* ...
  • Luan
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

[All Platforms] Alphabetical artist sorting

I really would like to be able to sort my artists list alphabetically because my list is getting out of hand and can actually take me 10+ minutes to find who I'm looking for because it always seems to sort by recently played.

  • Casual Listener
  • I really would like to be able to sort my artists list alphabetically because my list is getting out of hand and can actually take me 10+ minutes to find who I'm looking for because it always seems t...
  • Jose_M
  • Spotify Star
  • 668 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Your Library
  • 668 Views
  • 1 replies
  • 1 likes

Superuser Contribution All My Songs Disappeared...

Hey im currently using my Spotify Premium on my iMac and in the actual app I can't access any of my playlists, liked songs, artists, nothing. Every time I click on one it's just a blank screen. Tried deleting the app and re-downloading it and it stil...

  • Visitor
  • Hey im currently using my Spotify Premium on my iMac and in the actual app I can't access any of my playlists, liked songs, artists, nothing. Every time I click on one it's just a blank screen. Tried...
  • Petya
  • Community Legend
  • 696 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 696 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium family with missing address

PlanPremiumCountryGB Devicedoes nor matterOperating Systemdoes not matter My Question or IssueApparently i managed to have a Premium Family account for several years and now that i want to get my son on it too.... i must add an address, however whate...

  • Visitor
  • Plan Premium Country GB   Device does nor matter Operating System does not matter   My Question or Issue Apparently i managed to have a Premium Family account for several years a...
  • Ivan
  • Spotify Legend
  • 544 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution Move to another country

Hi all,I recently moved to a different country (I used to live in the U.S). I believe that if I updated the country option on Spotify, it would change my existing playlists since some songs are considered to be culturally inappropriate. If that is th...

  • Visitor
  • Hi all, I recently moved to a different country (I used to live in the U.S). I believe that if I updated the country option on Spotify, it would change my existing playlists since some songs are con...
  • Ivan
  • Spotify Legend
  • 857 Views
  • 2 replies
  • 0 likes
  • Account
  • 857 Views
  • 2 replies
  • 0 likes

Superuser Contribution 3 month trial subscription for $0.99

Hello Just open a 3 month spotify trial account a month ago for 99 cent in BC Canada through my facebook account but can not fine that account but I know my username for that account and I have a online email receipe any help be much appreciated. Tha...

  • Casual Listener
  • Hello  Just open a 3 month spotify trial account a month ago for 99 cent in BC Canada through my facebook account but can not fine that account but I know my username for that account and I hav...
  • Ivan
  • Spotify Legend
  • 836 Views
  • 2 replies
  • 0 likes
  • Account
  • 836 Views
  • 2 replies
  • 0 likes

Superuser Contribution MY SPOTIFY DOES NOT WORK WITH MY FULL DATA

Since I made the first payment as PREMIUM account, I could not listen to ANY songs when I am using my full data allowance. The only way I can listen to anything, is when I am connected to some WI-FI network. I saw this topic here already and I have d...

  • Visitor
  • Since I made the first payment as PREMIUM account, I could not listen to ANY songs when I am using my full data allowance. The only way I can listen to anything, is when I am connected to some WI-FI ...
  • Katerina
  • Spotify Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Unwanted email

I received an email supposedly from Spotify questioning my payment. Opening line is "We're sad to see you go" and continues We couldn't take your payment, so we have paused your subscription for nowYou will now start hearing ads and you can no longer...

  • Casual Listener
  • I received an email supposedly from Spotify questioning my payment. Opening line is "We're sad to see you go" and continues  We couldn't take your payment, so we have paused your subscription f...
  • Ivan
  • Spotify Legend
  • 622 Views
  • 2 replies
  • 0 likes
  • 622 Views
  • 2 replies
  • 0 likes

Cant log in to my account

Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this moment i cant play songs because it says i have to be s...

  • Newbie
  • Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this mome...
  • OneByBoo
  • Roadie
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

China with VPN

I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on either my phone or my computer. Does anyone know how to ...

  • Newbie
  • I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on eithe...
  • OneByBoo
  • Roadie
  • 571 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 571 Views
  • 1 replies
  • 0 likes

Hulu not working with student plan

PlanStudent PlanCountryUSADeviceMacBook Air My Question or IssueI have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hulu with the same email.

  • Visitor
  • Plan Student Plan Country USA Device MacBook Air   My Question or Issue I have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hul...
  • Luan
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Premium
  • 404 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing Country

Hi,I currently live in germany and that is my billing address for premium.However, i'm from the UK. I understand that for legal and copyright reasons I won't have access to some songs that are only available in the UK. Thats fine - I dont think this ...

  • Casual Listener
  • Hi, I currently live in germany and that is my billing address for premium. However, i'm from the UK.  I understand that for legal and copyright reasons I won't have access to some songs th...
  • Xenia
  • Moderator
  • 633 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 633 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Privacy settings being reverted without permission

PLANPremiumCountryUSDeviceiPhone 6/Windows PCOperating System(latest iOS, Windows 10My Question or Issue: Spotify keeps reverting my privacy settings back to ON even though I have tried SEVERAL times to turn them off. These are the Facebook and data ...

  • Casual Listener
  • PLAN Premium Country US Device iPhone 6/Windows PC Operating System (latest iOS, Windows 10 My Question or Issue:   Spotify keeps reverting my privacy settings back to ON even though I...
  • Mario
  • Spotify Legend
  • 1079 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1079 Views
  • 3 replies
  • 0 likes

Songs keep being added to MY PLAYLIST!!

I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play another. It has played all of the songs on the list...

  • Visitor
  • I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play ...
  • Synestasia
  • Casual Listener
  • 694 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution possible scam?

PlanPremiumCountryUsMy Question or Issue earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I needed to change my password so I followed the link and changed it. After cha...

  • Visitor
  •   Plan Premium Country Us My Question or Issue   earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I n...
  • Mario
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Family to Sptify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I'm currently part of a Spotify Family subscription.I will be leaving this subscription...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Petya
  • Community Legend
  • 1434 Views
  • 5 replies
  • 0 likes
  • Account
  • 1434 Views
  • 5 replies
  • 0 likes