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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8964 Views
  • 1 replies
  • 9 likes
  • Security
  • 8964 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480799 Views
  • 979 replies
  • 111 likes
  • Account
  • 480799 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210600 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210600 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120715 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120715 Views
  • 72 replies
  • 12 likes

Solved!!Superuser Contribution Facebook Email change

PlanPremiumCountryDenmark My Question or IssueI have changed my email on Facebook a long time ago, but my Spotify still hasn't updated it?

  • Visitor
  • Plan Premium Country Denmark   My Question or Issue I have changed my email on Facebook a long time ago, but my Spotify still hasn't updated it?     
  • Petya
  • Community Legend
  • 820 Views
  • 3 replies
  • 0 likes
  • Account
  • 820 Views
  • 3 replies
  • 0 likes

Unknown phone

Plan/PremiumCountry Device(Honor 9 lite)Operating System(Android) My Question or IssueUnknown phone is playing music through my account, when I switch on my device it switches back and I got no idea what to do with it.

  • Visitor
  • Plan /Premium Country   Device (Honor 9 lite) Operating System (Android)   My Question or Issue Unknown phone is playing music through my account, when I switch on my device it sw...
  • Emilia_8
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
  • 384 Views
  • 1 replies
  • 0 likes

Changed password and Spotify has changed my account

Plan: Family PremiumUK Device AppleMacbook ProCatalina 10.15.1 I just changed my Spotify password. I had forgotten it and I needed to log in to another computer to print out my receipts. Now Spotify has erased the details of my Family account and tel...

  • Visitor
  • Plan: Family  Premium UK   Device Apple Macbook Pro Catalina 10.15.1   I just changed my Spotify password. I had forgotten it and I needed to log in to another computer to prin...
  • Emilia_8
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Account
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! New Account, Old Music

BackgroundSo recently i moved from my old long standing premium account to a new one as I was given a 6 month premium free voucher when I bought my new headphones. Basically the voucher only works with new accounts and not currently running premium a...

  • Casual Listener
  • Background So recently i moved from my old long standing premium account to a new one as I was given a 6 month premium free voucher when I bought my new headphones. Basically the voucher only works ...
  • Emilia_8
  • Community Legend
  • 1237 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1237 Views
  • 3 replies
  • 0 likes

Re: Can't log in

Hello, I have a big problem, i can't log in in any way on spotify. I try with facebook log in and say to try later or with email adress. I go to mail log in and i can't log in because say im offline or somthing like that, i dont know what to do...

  • Casual Listener
  • Hello, I have a big problem, i can't log in in any way on spotify. I try with facebook log in and say to try later or with email adress. I go to mail log in and i can't log in because say im offlin...
  • Emilia_8
  • Community Legend
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

My Profile picture wont upload

PremiumUSA Every time I try to upload a different profile picture on the spotify desktop app, it will change but when I reopen the profile page or my profile picture on the mobile app its still the old photo.My spotify is not connected to a Facebook,...

  • Visitor
  • Premium USA   Every time I try to upload a different profile picture on the spotify desktop app, it will change but when I reopen the profile page or my profile picture on the mobile app its ...
  • Emilia_8
  • Community Legend
  • 1455 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1455 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login credentials posted online

PlanPremiumCountryHUDevice(iPhone 5s, Macbook late 2013, Windows PC) My Question or Issue Hi, I noticed my account was compromised, I fixed the issue, but looked a bit further, and found the page where my credentials were publicly posted - along with...

  • Newbie
  • Plan Premium Country HU Device (iPhone 5s, Macbook late 2013, Windows PC)   My Question or Issue   Hi,   I noticed my account was compromised, I fixed the issue, but looked ...
  • Guido
  • Spotify Legend
  • 690 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Security
  • 690 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing Country, but keeping Subscription

PlanPremiumCountryUK -> Austria My Question or Issue Hello, I created my Spotify account in the UK, and am subscribed to Spotify Premium Students + Headspace for £4,99 a month at the moment. Because I no longer live in the UK, I want to change the co...

  • Visitor
  • Plan Premium Country UK -> Austria   My Question or Issue   Hello,  I created my Spotify account in the UK, and am subscribed to Spotify Premium Students + Headspace for&nbs...
  • Peter
  • Spotify Legend
  • 1059 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1059 Views
  • 2 replies
  • 0 likes

Spotify Web Player Logging me out

I'm using the web player in Brave browser, and about every hour or so, I am inexplicably logged out of my account. PlanFreeCountryUnited States DeviceDell LaptopOperating SystemWindows 10

  • Casual Listener
  • I'm using the web player in Brave browser, and about every hour or so, I am inexplicably logged out of my account.   Plan Free Country United States   Device Dell Laptop Operating ...
  • Billy-J
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • Login
  • 602 Views
  • 1 replies
  • 0 likes

Incorrect Email Address

PlanPremiumCountryUSADevice(iPhone XR & Macbook Pro 2017)Operating System(iOS 13) My Question or IssueHi there, I was looking at my personal information online yesterday while on Spotify and I noticed that someone has changed the email associated wit...

  • Newbie
  • Plan Premium Country USA Device (iPhone XR & Macbook Pro 2017) Operating System (iOS 13)   My Question or Issue Hi there, I was looking at my personal information online yesterday ...
  • Emilia_8
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 476 Views
  • 1 replies
  • 0 likes

Recently Played Artist's not updating anymore

PlanPremium Country - USA DeviceiPhone 8, HP LaptopOperating SystemiOS, Windows 10 My Question or IssueMy Recently Played Artist's tab on my profile is not updating with any artist's.I've tried toggling the feature on and off, deleting/reinstalling. ...

  • Casual Listener
  • Plan Premium   Country - USA   Device iPhone 8, HP Laptop Operating System iOS, Windows 10   My Question or Issue My Recently Played Artist's tab on my profile is not updati...
  • Emilia_8
  • Community Legend
  • 489 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
  • 489 Views
  • 1 replies
  • 4 likes

Account is linked to PSN but I want it unlinked.

PlanPremiumCountryUK My Question or IssueI recently attempted to log in to spotify on my PSN account however I was not allowed as my account is already connected to one. I have never actually done this so is there any way to unlink these accounts see...

  • Newbie
  • Plan Premium Country UK   My Question or Issue I recently attempted to log in to spotify on my PSN account however I was not allowed as my account is already connected to one. I have never...
  • Emilia_8
  • Community Legend
  • 409 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
  • 409 Views
  • 1 replies
  • 1 likes

Someone else is somehow logged into and has been using my account on different devices.

I signed out on all my devices on my account page and then changed my password. Hopefully this works. Please let me know if there is anything else I can do to make this issue go away. There is music in my “Recently Played” section that I have never l...

  • Visitor
  • I signed out on all my devices on my account page and then changed my password. Hopefully this works. Please let me know if there is anything else I can do to make this issue go away. There is music ...
  • Emilia_8
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 467 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account has been Hijacked

Someone has access to my account and has renewed a previously canceled subscription. I have changed the password to my account which is linked to facebook. I have signed out of all devices multiple times daily for a week now. Please help as i cannot ...

  • Regular
  • Someone has access to my account and has renewed a previously canceled subscription. I have changed the password to my account which is linked to facebook. I have signed out of all devices multiple t...
  • Matthew33
  • Visitor
  • 2272 Views
  • 9 replies
  • 1 likes
  • Account
    Security
  • 2272 Views
  • 9 replies
  • 1 likes

Superuser Contribution Issue with premium account registration

Hi,I signed up for the premium offer. After almost a month, I changed devices, so I uninstalled the app in the first device. But when I logged into the new device I was surprised that my account is no longer premium. I thought about doing a premium r...

  • Visitor
  •   Hi, I signed up for the premium offer. After almost a month, I changed devices, so I uninstalled the app in the first device. But when I logged into the new device I was surprised that my ac...
  • Petya
  • Community Legend
  • 479 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution My own playlist is not visible on my profile in collaborative mode

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S10+Operating SystemWindows 10 My IssueI have created a playlist long time ago and I decided to make it collaborative so my friend can add some songs too. But since I did that the playlist is not showing o...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy S10+ Operating System Windows 10   My Issue I have created a playlist long time ago and I decided to make it collaborative so my frien...
  • Peter
  • Spotify Legend
  • 1707 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1707 Views
  • 6 replies
  • 0 likes

Superuser Contribution Someone uses my account

PlanPremiumCountryIsraelDeviceOne Plus 7 pro and windows pcOperating SystemAndroid 10, Windows 10 My Question or IssueI think that someone has access to my account. I have some weird songs on my hope page and some weird stuff that I have never played...

  • Visitor
  • Plan Premium Country Israel Device One Plus 7 pro and windows pc Operating System Android 10, Windows 10   My Question or Issue I think that someone has access to my account. I have so...
  • Petya
  • Community Legend
  • 515 Views
  • 2 replies
  • 0 likes
  • Account
  • 515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Van premium naar family is niet goed verwerkt

Ik heb mijn abbonnement omgezet via kpn. Zei zeggen dat dit juist gebeurt is maar bij mijn spotify account blijft premium staan. Kan mijn gezinsleden hierdoor niet uitnodigen. Hoop dat dit snel verholpen wordt

  • Casual Listener
  • Ik heb mijn abbonnement omgezet via kpn. Zei zeggen dat dit juist gebeurt is maar bij mijn spotify account blijft premium staan. Kan mijn gezinsleden hierdoor niet uitnodigen. Hoop dat dit snel verho...
  • Peter
  • Spotify Legend
  • 1255 Views
  • 6 replies
  • 0 likes
  • Account
  • 1255 Views
  • 6 replies
  • 0 likes

Superuser Contribution Does payment stop when changing from Premium to Family by invite

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying for my Premium account and now received an invite to join the Family Premium...

  • Visitor
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...
  • Petya
  • Community Legend
  • 549 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 549 Views
  • 2 replies
  • 0 likes