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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734160 Views

18 replies

29 likes

  • 734160 Views
  • 18 replies
  • 29 likes

Solved!! Change Payment from Credit Card to Carrier Billing

PlanPremium FamilyCountryIndonesia DeviceiPhone 8, Huawei Mate 20, Ipad Mini 2 Operating Systemall My Question or Issue Hi, i planning to change my payment from visa to phone for Soptify family, but it seems i dont see the payment method except credi...

Casual Listener

Plan Premium Family Country Indonesia   Device iPhone 8, Huawei Mate 20, Ipad Mini 2   Operating System all   My Question or Issue   Hi,   i planning to change...

Rotiabon

Casual Listener

2047 Views

2 replies

0 likes

Account
Premium
Subscription
  • 2047 Views
  • 2 replies
  • 0 likes

When I delete an account, will the email address also be deleted?

So I have two accounts: Account 1 has a correct username but the wrong email address.Account 2 has a cryptic username but the right email address. The question is: if I delete account 2 and with it the right email address, will the eamil address then...

Casual Listener

So I have two accounts:  Account 1 has a correct username but the wrong email address. Account 2 has a cryptic username but the right email address.   The question is: if I delete accou...

Emilia_8

Community Legend

5232 Views

1 replies

0 likes

Account
  • 5232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify não compartilha música nos stories

Meu Spotify não tem a opção de compartilhar a música nos stories do Instagram, poderiam me esclarecer pq isso acontece? PlanPremium CountryBrazil DeviceMotorola G6 plus Operating SystemAndroid OreoVersão Spotify 8.5.28.985Versão Instagram 116.0.0.34....

Casual Listener

Meu Spotify não tem a opção de compartilhar a música nos stories do Instagram, poderiam me esclarecer pq isso acontece?   Plan Premium   Country Brazil   Device Motorola G6 pl...

Fredstone

Newbie

24659 Views

8 replies

1 likes

Account
Other
Premium
  • 24659 Views
  • 8 replies
  • 1 likes

Can't get my Google Home with my Premium account...

PlanPremiumCountry - US DeviceiPhone Xs Max My Question or Issue Hello Spotify Team, I submitted my account for the google home because I have a Premium account. The only problem with this is that the email address associated with my account seems to...

Newbie

Plan Premium Country - US   Device iPhone Xs Max     My Question or Issue   Hello Spotify Team,   I submitted my account for the google home because I have a Prem...

dademeo1

Visitor

700 Views

1 replies

1 likes

Account
  • 700 Views
  • 1 replies
  • 1 likes

My Playlists have vanished

PlanPremiumCountryUSADeviceDell PCOperating SystemWindows 10 My Question or IssueMy Playlists are all missing from Spotify Web Player. I can still see them on my iOS app, but they are just gone from the web. As far as I know there's no duplicate acco...

Visitor

  Plan Premium Country USA Device Dell PC Operating System Windows 10   My Question or Issue My Playlists are all missing from Spotify Web Player. I can still see them on my iOS ...

OneByBoo

Roadie

529 Views

1 replies

0 likes

Account
Premium
  • 529 Views
  • 1 replies
  • 0 likes

Can't Pay for Premium

I currently live in the US but I have a Canadian Debit card, I wanted to subscribe to Premium but It keeps on telling me to switch my region back to Canada, is there any way to avoid doing it since I want to get the Google Home Mini as well?

Visitor

I currently live in the US but I have a Canadian Debit card, I wanted to subscribe to Premium but It keeps on telling me to switch my region back to Canada, is there any way to avoid doing it since I...

Billy-J

Spotify Star

487 Views

1 replies

0 likes

Premium
Subscription
  • 487 Views
  • 1 replies
  • 0 likes

Hacked

Jessica arguetaiphone 11I signed into spotify to check account settings and my info was changed including gender, birthday and country. I also saw that there was another email address added that was not mine. All of my music has completly dissapeared...

Visitor

Jessica argueta iphone 11 I signed into spotify to check account settings and my info was changed including gender, birthday and country. I also saw that there was another email address added ...

Emilia_8

Community Legend

781 Views

1 replies

0 likes

Account
Security
  • 781 Views
  • 1 replies
  • 0 likes

account hacked

Spotify, I have had someone change all my contact details. I can not reset my password because the emails are going to an email account I do not own. I am also paying for the service. Can you please contact me directly to sort out this issue. It’s ex...

Casual Listener

Spotify,   I have had someone change all my contact details. I can not reset my password because the emails are going to an email account I do not own. I am also paying for the service.  ...

Luan

Spotify Star

1516 Views

6 replies

0 likes

Account
  • 1516 Views
  • 6 replies
  • 0 likes

Solved!! Google Home Mini... Bait-and-Switch offer?

We have Spotify Family, a premium account; but are rejected for the Google Home free speaker offer. I hate it when companies do this, its too complicated and confusing - for now reason. We have never done the offer before, so we should qualify. We ha...

Regular

We have Spotify Family, a premium account; but are rejected for the Google Home free speaker offer.  I hate it when companies do this, its too complicated and confusing - for now reason.  ...

Gianti00

Casual Listener

2640 Views

19 replies

1 likes

Free
  • 2640 Views
  • 19 replies
  • 1 likes

Land location addres for Family Plan

For the family plan and address is required however it will not allow me to put in my land location. Since i live on an acreage we do not have a house number, street or town we live in. How do I put in an address to be able to continue to use the fam...

Visitor

For the family plan and address is required however it will not allow me to put in my land location.  Since i live on an acreage we do not have a house number, street or town we live in.  H...

Billy-J

Spotify Star

575 Views

1 replies

0 likes

Account
Other
Premium
  • 575 Views
  • 1 replies
  • 0 likes

Won't Let Me Connect to Facebook

When I try to connect my Spotify to my new Facebook account, I get this message: Application Unavailable: The application you're trying to use is either no longer available or access is restricted. This happens when I try to log in on desktop, mobile...

Casual Listener

When I try to connect my Spotify to my new Facebook account, I get this message:   Application Unavailable: The application you're trying to use is either no longer available or access is rest...

notkristyn

Casual Listener

1025 Views

2 replies

0 likes

Account
  • 1025 Views
  • 2 replies
  • 0 likes

Solved!! Any suggestions for switch from Android Phone Iphone Phone my Spotify Account?

I want to switch from Android Phone Iphone Phone my Spotify Account.When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ...... Can I then continue my current username and profile uncondi...

Casual Listener

  I want to switch from Android Phone Iphone Phone my Spotify Account. When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ... ...

NEO66

Casual Listener

1252 Views

4 replies

0 likes

Account
  • 1252 Views
  • 4 replies
  • 0 likes

PC cannot find Chromecast Audio directly from app.

Premium PlanWin10 & Win7 (also use Android 8.1 & 9.0)Thailand As in title, I see this has been an ongoing issue for several years!The only work around seems to be using the web player through Chrome! Anyone know a direct way? TIA

Regular

Premium Plan Win10 & Win7 (also use Android 8.1 & 9.0) Thailand   As in title, I see this has been an ongoing issue for several years! The only work around seems to be using the web...

cj66

Regular

1392 Views

3 replies

0 likes

Other
Premium
  • 1392 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gender

PlanPremiumCountry DeviceGalaxy 10 My Question or IssueWhy would spotify need to know gender at all??? I think asking it is wrong and needs to be removed.

Regular

  Plan Premium Country   Device Galaxy 10     My Question or Issue Why would spotify need to know gender at all???  I think asking it is wrong and needs to be remov...

captainacj

Visitor

4251 Views

8 replies

0 likes

Account
  • 4251 Views
  • 8 replies
  • 0 likes

Recently played tracks.

PlanPremiumCountryNorwayDeviceiPhone XOperating System(iOS 10, Windows 10,etc.) My Question or IssueSo. When I open my spotify (from my iphone or my computer) I see some recently played tracks that I've never listened too. I've just changed my passwo...

Casual Listener

Plan Premium Country Norway Device iPhone X Operating System (iOS 10, Windows 10,etc.)   My Question or Issue So. When I open my spotify (from my iphone or my computer) I see some rece...

Jose_M

Spotify Star

900 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 900 Views
  • 1 replies
  • 0 likes

PlayStations Logged into my Account

There are 20-something playstations and two xboxs logged into my account, but I don't even own a console. And I can't seem to log them out. I have changed my password twice in the last month already and I don't know how to get rid of them.

Casual Listener

There are 20-something playstations and two xboxs logged into my account, but I don't even own a console. And I can't seem to log them out. I have changed my password twice in the last month already ...

Luan

Spotify Star

1523 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 1523 Views
  • 3 replies
  • 0 likes

Solved!! Recovering Songs In A Playlist

Recently a collaborative playlist I created containing 600 or so songs was reduced to 11. When I looked at it an hour before, all the songs were still there. I assume either a bug or someone purposely removing the songs. Is there a way on either my o...

Regular

Recently a collaborative playlist I created containing 600 or so songs was reduced to 11. When I looked at it an hour before, all the songs were still there. I assume either a bug or someone purposel...

sliv1

Regular

962 Views

2 replies

0 likes

Account
  • 962 Views
  • 2 replies
  • 0 likes

No option to leave Family Mix

PlanPremiumCountryUKDevicePixel 3Operating SystemAndroid 9.0 My Question or IssueI'm trying to opt-out of the 'Family Mix' on my Spotify Family account. I've followed the instructions to open the options list on the playlist on a mobile device and se...

Visitor

Plan Premium Country UK Device Pixel 3 Operating System Android 9.0   My Question or Issue I'm trying to opt-out of the 'Family Mix' on my Spotify Family account.  I've followed t...

OneByBoo

Roadie

1679 Views

1 replies

1 likes

Premium
  • 1679 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Still no Spotify in Ukraine

Hi Spotify team!this will, probably, be the 100-ish topic about Spotify availability in Ukraine, however none of previous topics got an adequate answer on the terms of and time when it will be available here, so I think, it is worth creating another ...

Casual Listener

Hi Spotify team! this will, probably, be the 100-ish topic about Spotify availability in Ukraine, however none of previous topics got an adequate answer on the terms of and time when it will be avai...

IvanSukhomlyn

Casual Listener

3724 Views

2 replies

12 likes

Other
Premium
Subscription
  • 3724 Views
  • 2 replies
  • 12 likes

Podcast gets cut down to 5 minutes

PlanFreeCountrySwitzerland Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueI have uploaded my first Podcast through the tool "podcaster.de" and the first episode is 8,5 minutes long. When I upload it to Itunes ever...

Newbie

  Plan Free Country Switzerland   Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue I have uploaded my first Podcast through the too...

Luan

Spotify Star

1007 Views

1 replies

0 likes

Free
  • 1007 Views
  • 1 replies
  • 0 likes