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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287582 Views

529 replies

34 likes

Account
Free
  • 287582 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13630 Views

6 replies

11 likes

Security
  • 13630 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540343 Views

990 replies

114 likes

Account
  • 540343 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129607 Views

74 replies

12 likes

Account
Login
Premium
  • 129607 Views
  • 74 replies
  • 12 likes

connected account to facebook but account name is still shown

Hello,I connected my account to Facebook to have my facebook name displayed like shown on https://support.spotify.com/us/account_payment_help/account_basics/change-my-username/ but it still displays my account name instead of my Facebook name can som...

Newbie

Hello, I connected my account to Facebook to have my facebook name displayed like shown on https://support.spotify.com/us/account_payment_help/account_basics/change-my-username/ but it still di...

osornios

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Cant login

Can't acces my account(writing from the second one). When loggin i'm receiving message that password or username is incorrect, when i'm trying to reset my password reciving and error that my email adress is not registered. This is the third time happ...

Newbie

Can't acces my account(writing from the second one). When loggin i'm receiving message that password or username is incorrect, when i'm trying to reset my password reciving and error that my email ad...

osornios

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with switching around with two emails

A long time ago my gmail which my primary Spotify account runs on, got suspended and I am no longer able to access the gmail. I can't seem to remember my password to the primary account so I keep logging in through Facebook, although that is a bit an...

Newbie

A long time ago my gmail which my primary Spotify account runs on, got suspended and I am no longer able to access the gmail. I can't seem to remember my password to the primary account so I keep log...

Nikkhil

Casual Listener

580 Views

3 replies

1 likes

Account
  • 580 Views
  • 3 replies
  • 1 likes

Deactivated Facebook i get logged out of Spotify after i upgraded to family premium now my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Emilia_8

Community Legend

348 Views

1 replies

0 likes

Account
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't register my daughter

I just tried to register my daughter for spotify so that she can use our family subscription and it doesn't work. I tried with two different email-addresses but it sort of times out.

Regular

I just tried to register my daughter for spotify so that she can use our family subscription and it doesn't work. I tried with two different email-addresses but it sort of times out.    

eldamiani

Casual Listener

2357 Views

16 replies

1 likes

Account
  • 2357 Views
  • 16 replies
  • 1 likes

Address changed and password reset not working

Plan FamilyPremiumCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueReceived several Spotify emails stating someone from another country is accessing accoun...

Casual Listener

Plan Family Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Re...

Jose_M

Spotify Star

553 Views

3 replies

0 likes

Account
  • 553 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Subscribed, but not getting premium anymore.

PlanFree, but had PremiumCountryNetherlands My Question or IssueI have a subscription for Spotify Family and my account page shows I have a Free subscription. I checked all the mentioned settings from the previous posts and help pages, but found noth...

Regular

Plan Free, but had Premium Country Netherlands   My Question or Issue I have a subscription for Spotify Family and my account page shows I have a Free subscription. I checked all the menti...

Ivan

Spotify Legend

974 Views

7 replies

0 likes

Account
Free
Premium
Subscription
  • 974 Views
  • 7 replies
  • 0 likes

didn't get email for password reset

PlanPremiumCountrySaudi arabia Device(Pc, Samsung note 8, )Operating System(Android , Windows 10) My Question or Issuei can't login to my account (*snip*) error code:3 and when i go to the site to reset my password and then check my email for the res...

Visitor

  Plan Premium Country Saudi arabia  Device (Pc, Samsung note 8, ) Operating System (Android , Windows 10)   My Question or Issue i can't login to my account (*snip*) error ...

Emilia_8

Community Legend

393 Views

1 replies

0 likes

Account
Login
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution No connection on windows/PC

Plan:PremiumCountry:PortugalDevice:PCOperating System:Windows[Version 10.0.18363.535] Question or IssueHi, Spotify keeps saying that there is no internet connection.None of the psy-fixes posted here fixes it, and I know that there is'nt any issue wit...

Casual Listener

Plan:Premium Country:Portugal Device:PC Operating System:Windows[Version 10.0.18363.535]   Question or Issue Hi,   Spotify keeps saying that there is no internet connection. None o...

Petya

Community Legend

1185 Views

4 replies

0 likes

Other
Premium
  • 1185 Views
  • 4 replies
  • 0 likes

Superuser Contribution Just started getting multiple "new login to spotify" emails

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day. We have done a forced logout of all devices. Our passwords are very strong. What does this mean and how do we stop it? thanks

Visitor

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day.  We have done a forced logout of all devices.  Our passwords are ve...

Petya

Community Legend

856 Views

1 replies

0 likes

Security
  • 856 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Someone logged into my account and after changing the password is still listening on my spotify

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.

Visitor

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.  

Mario

Spotify Legend

2751 Views

2 replies

0 likes

Account
Premium
Security
  • 2751 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Account] Can't change country of my account (only one choice)

PlanFreeCountryFrance on my account and currently in KoreaDeviceSamsung Galaxy A5Operating SystemAndroid 8 I'm in korea for some month, so I used my 14 days of spotify in another country but now I need to change the country to be able to login, but I...

Casual Listener

Plan Free Country France on my account and currently in Korea Device Samsung Galaxy A5 Operating System Android 8   I'm in korea for some month, so I used my 14 days of spotify in anoth...

Peter

Spotify Legend

501 Views

3 replies

0 likes

Account
  • 501 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcast episode longs less than the original file

I uploaded my RSS feed to iTunes and Spotify, with the same information the same file, everything is ok, but there are three episodes in Spotify that longs less than the original I don't know why, its only occurs in Spotify in iTunes works well.I've ...

Visitor

I uploaded my RSS feed to iTunes and Spotify, with the same information the same file, everything is ok, but there are three episodes in Spotify that longs less than the original I don't know why, it...

Peter

Spotify Legend

428 Views

1 replies

0 likes

Other
  • 428 Views
  • 1 replies
  • 0 likes

Possibly stolen account?

PlanpremiumCountryUSDevicegalaxy 8Operating SystemAndroid My Question or IssueI was signed into my spotify premium account on both my computer and phone. My sister asked if she could use the account to listen to an album. I use 2 different passwords,...

Visitor

Plan premium Country US Device galaxy 8 Operating System Android   My Question or Issue I was signed into my spotify premium account on both my computer and phone. My sister asked if s...

Jose_M

Spotify Star

399 Views

1 replies

0 likes

Account
Login
  • 399 Views
  • 1 replies
  • 0 likes

No longer have access to Premium Account Email to Reset Password

PlanFree/PremiumCountry Device(iPhone 8,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I have a premium account under my college email. Once leaving college the email was deactivated by my school. I don't remember ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I have a premium account under my college...

Brunelicia

Community Legend

487 Views

1 replies

0 likes

Account
  • 487 Views
  • 1 replies
  • 0 likes

Facebook linked account deleted

PlanPremiumCountryThailand Device(iphone 11)Operating SysteMIOS 13My Question or IssueI’ve previously linked Spotify account with my Facebook account and bought premium. Then later a permanently deleted my facebook account and now I cant log in my sp...

Visitor

Plan Premium Country Thailand  Device (iphone 11) Operating SysteM IOS 13 My Question or Issue I’ve previously linked Spotify account with my Facebook account and bought premium. Then l...

OviiiOne

Community Legend

385 Views

1 replies

0 likes

Account
Login
Premium
  • 385 Views
  • 1 replies
  • 0 likes

If I delete the old Spotify account and make a new one, will my premium subscription be restored?

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Everyday new music gets added and all the effort goes ...

Casual Listener

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Eve...

Emilia_8

Community Legend

3110 Views

3 replies

0 likes

Account
Premium
Subscription
  • 3110 Views
  • 3 replies
  • 0 likes

Superuser Contribution Support Locked My Out of my Own Account

PlanPremiumCountryUSADeviceSamsung Last week someone in Mexico got into my account and I was notified via email. I followed the instructions, logged out of all devices, reset my password, etc. etc. Since my account was hacked into all of my emails fr...

Visitor

Plan Premium Country USA Device Samsung   Last week someone in Mexico got into my account and I was notified via email. I followed the instructions, logged out of all devices, reset ...

Petya

Community Legend

1225 Views

1 replies

1 likes

Security
  • 1225 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I deactivated my Facebook, and now i only have number/letters as mu username. I want to have my name

I have deactivated my FB, and now my name on spotify is the random numbers.I would love to have my name displayed instead of the username that is the numbers. Is that possible?

Newbie

   I have deactivated my FB, and now my name on spotify is the random numbers. I would love to have my name displayed instead of the username that is the numbers. Is that possible? &nbsp...

Ivan

Spotify Legend

3106 Views

3 replies

1 likes

Account
Premium
Subscription
  • 3106 Views
  • 3 replies
  • 1 likes