Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383813 Views
  • 918 replies
  • 107 likes
  • Account
  • 383813 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166667 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166667 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97308 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97308 Views
  • 68 replies
  • 10 likes

spotify cant download songs

SO i have this problem whitch when i download songs on my iphone its stuck on waiting to download and the songs never gets downloaded for offline listening

  • Newbie
  • SO i have this problem whitch when i download songs on my iphone its stuck on waiting to download and the songs never gets downloaded for offline listening
  • OneByBoo
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help account can’t be accessed.

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 10 My Question or IssueHi, do today my account has been logged out and whenever I putin my password it gets logged out. I think it has been hacked because I am not receiving Any emails...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone X Operating System iOS 10   My Question or Issue Hi,  do today my account has been logged out and whenever I put in my password...
  • Katerina
  • Spotify Legend
  • 405 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 405 Views
  • 2 replies
  • 0 likes

Shuffle isn't random

I have a playlist of my 12 favorite songs and i listened to them for hours repeatitly and then i went to work and put on a 142 song playlist and all my 12 songs were in the playlist and then at the end of my work day the playlist was finishing and th...

  • Newbie
  • I have a playlist of my 12 favorite songs and i listened to them for hours repeatitly and then i went to work and put on a 142 song playlist and all my 12 songs were in the playlist and then at the e...
  • OneByBoo
  • Roadie
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

Solved!! Can't listen to some artists after Country change

PlanPremiumCountryItalyDeviceAllOperating SystemAll My Question or IssueHi there, in 2017 I moved to the US from Italy and consequently changed my Country settings following the procedure, all good.Then, I got back and changed the Country back. All s...

  • Casual Listener
  • Plan Premium Country Italy Device All Operating System All   My Question or Issue Hi there,   in 2017 I moved to the US from Italy and consequently changed my Country settings fo...
  • OneByBoo
  • Roadie
  • 622 Views
  • 7 replies
  • 0 likes
  • Account
  • 622 Views
  • 7 replies
  • 0 likes

Deleting the account, issues with email and Facebook.

PlanPremiumCountryNorwayDeviceN/AOperating SystemN/AQuestion or IssueBrief timeline:I had the account for years.Opened with Facebook, using a very old 'for spam only' email account.I have since changed the email account on Facebook, all Facebook traf...

  • Visitor
  • Plan Premium Country Norway Device N/A Operating System N/A Question or Issue Brief timeline: I had the account for years. Opened with Facebook, using a very old 'for spam only' email acco...
  • OneByBoo
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Strange entries in recently listened by someone else ruined recommendations

PlanPremiumCountryGermanyDeviceHP ElitebookOperating SystemLinux (Spotify 1.0.98.78.gb45d2a6b) / https://play.spotify.comMy Question or IssueIt looks like someone else is listening music with my account. I registered via facebook, I changed my facebo...

  • Newbie
  • Plan Premium Country Germany Device HP Elitebook Operating System Linux (Spotify 1.0.98.78.gb45d2a6b) / https://play.spotify.com My Question or Issue It looks like someone else ...
  • OneByBoo
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 383 Views
  • 1 replies
  • 0 likes

Desktop App starts playing the same queue when switching to another Spotify Connect device

PlanPremiumCountryGermanyDeviceSamsung S8+, Yamaha RX-A1080, Windows 10 Notebook, ipad 2018Operating System(iOS 11.3, Android Pie, Windows 10) My Question or IssueWhen using the Windows Desktop App, whenever I select to play on another Spotify connec...

  • Visitor
  • Plan Premium Country Germany Device Samsung S8+, Yamaha RX-A1080, Windows 10 Notebook, ipad 2018 Operating System (iOS 11.3, Android Pie, Windows 10)   My Question or Issue When using ...
  • OneByBoo
  • Roadie
  • 758 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 758 Views
  • 6 replies
  • 0 likes

Superuser Contribution Lost account.

[snip - Community Moderator edit] My Question or Issue My account just dissapeared. I wanted to buy Spotify Premium this summer, but sudenly my account dissapeared, it was attached to *snip* with nickname of [snip - Community Moderator edit] and now ...

  • Casual Listener
  • [snip - Community Moderator edit] My Question or Issue My account just dissapeared. I wanted to buy Spotify Premium this summer, but sudenly my account dissapeared, it was attached to *snip* with...
  • Katerina
  • Spotify Legend
  • 428 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 428 Views
  • 3 replies
  • 0 likes

Podcasts are not available!

I can’t find podcasts on Spotify using my account I tried the Mac OS app, the iOS app, and the web player with no success Podcasts are not appearing anywhere. Are podcasts availability location-dependent? I need your support please Thank you

  • Newbie
  • I can’t find podcasts on Spotify using my account   I tried the Mac OS app, the iOS app, and the web player with no success   Podcasts are not appearing anywhere. Are podcasts availabil...
  • Hanchr
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution wel betaald voor premium maar abonnement blijft free

Ik heb wel betaald voor premium maar mijn account blijft op free staan.ik heb al meerdere keren in en uit gelogd.. I have paid for premium but my account remains on free.I have logged in and out several times already ..

  • Visitor
  • Ik heb wel betaald voor premium maar mijn account blijft op free staan. ik heb al meerdere keren in en uit gelogd..   I have paid for premium but my account remains on free. I have logged ...
  • Katerina
  • Spotify Legend
  • 2014 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 2014 Views
  • 5 replies
  • 0 likes

Account issue

A friend of mine logged in on my laptop and now her account appears when I log in with my credentials. PlanPremiumCountryAustralia DeviceiPhone XSOperating System(iOS 12.3.1 My Question or Issue

  • Casual Listener
  • A friend of mine logged in on my laptop and now her account appears when I log in with my credentials.  Plan Premium Country Australia   Device iPhone XS Operating System (iOS 12.3...
  • OneByBoo
  • Roadie
  • 231 Views
  • 3 replies
  • 0 likes
  • Account
  • 231 Views
  • 3 replies
  • 0 likes

Help recover a lot account

Recently I re-downloaded my Spotify to find something. However upon logging in it withdrew a charge for premium and I was unaware. I have logged out of said Spotify. When logged in I remember viewing my account and it didn’t have a user name or wasn’...

  • Newbie
  • Recently I re-downloaded my Spotify to find something. However upon logging in it withdrew a charge for premium and I was unaware. I have logged out of said Spotify. When logged in I remember viewing...
  • OneByBoo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Spotify logged me out and now I couldnt log in anymore.

PlanPremiumCountryPhilippinesDeviceSamsung J7 2016Operating SystemAndroid 8.1 My Question or IssueSpotify logged me out a few days before my premium was to expire. Now that I want to renew it I couldnt log in anymore. They said the password and usern...

  • Newbie
  • Plan Premium Country Philippines Device Samsung J7 2016 Operating System Android 8.1   My Question or Issue Spotify logged me out a few days before my premium was to expire. Now that I...
  • OneByBoo
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 484 Views
  • 1 replies
  • 0 likes

Spotify on Uber

PlanPremiumCountryMexicoDeviceAmazon Kindle My Question or IssueFive years ago Uber announced the integration of Spotify to Driver App, but now I think it's not longer anymore.I am wondering if it's possible install and use Spotify while I am driving...

  • Casual Listener
  • Plan Premium Country Mexico Device Amazon Kindle   My Question or Issue Five years ago Uber announced the integration of Spotify to Driver App, but now I think it's not longer anymore. ...
  • OneByBoo
  • Roadie
  • 3911 Views
  • 3 replies
  • 0 likes
  • Account
  • 3911 Views
  • 3 replies
  • 0 likes

"This e-mail is not associated with an active profile"

Hello can someone help me with the following. I can not log in (confirmed by email this January). In the e-mail, I found a message from spotify for changing the password 8 days ago. When i clicked the link, say me that such a profile does not exist. ...

  • Newbie
  • Hello can someone help me with the following. I can not log in (confirmed by email this January). In the e-mail, I found a message from spotify for changing the password 8 days ago. When i clicked th...
  • Billy-J
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
  • 545 Views
  • 1 replies
  • 0 likes

Failed login by all ways

DeviceiPhone8Operating SystemiOS 12.3 My Question or IssueHi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still said something went wrong. I even upgraded the app to the newest version, nothin...

0B7C50CD-EFC3-4859-B193-70EC515BE56C.jpeg 221E9007-9605-4C23-95FB-1E684DE3B926.jpeg
  • Casual Listener
  •   Device iPhone8 Operating System iOS 12.3   My Question or Issue Hi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still...
  • JBayudz
  • Composer
  • 1510 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 1510 Views
  • 7 replies
  • 1 likes

Unable to access my own (which I just used yesterday) Premium member, please help

My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today. Stupidly I never updated my information to a new email, and the account is still, as far as I'm aware, tied t...

  • Newbie
  • My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today.  Stupidly I never updated my information to a new ema...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 238 Views
  • 1 replies
  • 0 likes

Account duplication

PlanPremiumCountry DeviceSamsung Note 8Operating SystemAndroid My Question or IssueLately when I am using spotify, I will be promoted to listen on a different device or listen on this phone. When I choose this phone, music switches to a song and play...

  • Newbie
  • Plan Premium Country   Device Samsung Note 8 Operating System Android   My Question or Issue Lately when I am using spotify, I will be promoted to listen on a different device o...
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

NOVEDADES PARA TI NO SE ACTUALIZA

PlanPremiumCountrySPAINDeviceHP,HUAWEIOperating SystemW10,ANDROID My Question or IssueNOVEDADES PARA TI, LLEVA DOS SEMANAS SIN ACTUALIZARSE. NO SE PUEDE ACTUALIZAR MANUALMENTE??

  • Casual Listener
  • Plan Premium Country SPAIN Device HP,HUAWEI Operating System W10,ANDROID   My Question or Issue NOVEDADES PARA TI, LLEVA DOS SEMANAS SIN ACTUALIZARSE. NO SE PUEDE ACTUALIZAR MANUALMENT...
  • osornios
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Other
  • 516 Views
  • 1 replies
  • 0 likes

My name is just numbers all of the sudden.

Also I dont have my facebook avatar anymore, any ideas?  

  • Casual Listener
  • Also I dont have my facebook avatar anymore, any ideas?   
  • Billy-J
  • Spotify Star
  • 1446 Views
  • 7 replies
  • 0 likes
  • Account
  • 1446 Views
  • 7 replies
  • 0 likes