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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422585 Views
  • 965 replies
  • 108 likes
  • Account
  • 422585 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187205 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187205 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Facebook linked to my spotify profile but my name dosen't show up

I want my real name to show up on my spotify account, I've linked facebook but I got only my profile picture changed, and not my real name... Thanks in advance!

  • Visitor
  • I want my real name to show up on my spotify account, I've linked facebook but I got only my profile picture changed, and not my real name...   Thanks in advance!
  • user-removed
  • Not applicable
  • 396 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 396 Views
  • 3 replies
  • 0 likes

[Playlists] Podcasts no longer under playlists

PUT MY PODCASTS BACK UNDER PLAYLISTS. WHAT THE **bleep** IS WRONG WITH YOU GUYS?

  • Newbie
  • PUT MY PODCASTS BACK UNDER PLAYLISTS.  WHAT THE **bleep** IS WRONG WITH YOU GUYS?
  • Jose_M
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 326 Views
  • 1 replies
  • 0 likes

Unable to change country

Plan: FreeCountry: Germany Device: not relevantOperating System: not relevant My Question or IssueI recently moved from Ireland to Germany. However, I'm unable to use Spotify app as it detects different country. Unfortunately, the only countries I ca...

  • Visitor
  • Plan: Free Country: Germany   Device: not relevant Operating System: not relevant   My Question or Issue I recently moved from Ireland to Germany. However, I'm unable to use Spotify ...
  • Jose_M
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 282 Views
  • 1 replies
  • 0 likes

Double billed and Spotify stopped responding to my emails after forwarding proof.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 458 Views
  • 1 replies
  • 0 likes

All songs jams a few times for a few seconds.

Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..

  • Visitor
  • Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..  
  • Loxer
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login suddenly fail

I have used Spotif premium for many years on this computer, login via Facebooknow suddenly I was logged out and when trying to log in with Facebook it says that firewall may block it. Checked that it is allowed both in windows firewall setting (also ...

  • Casual Listener
  • I have used Spotif premium for many years on this computer, login via Facebook now suddenly I was logged out and when trying to log in with Facebook it says that firewall may block it. Checked that ...
  • Katerina
  • Spotify Legend
  • 1159 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1159 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Library Song Limit

Spotify staff- I recently reached the 10,000 song limit in my library, which is a great disappointment. As a loyal customer for over 3 years, I have thoroughly enjoyed your product, so much that I have shifted to using it as my main source of music c...

  • Casual Listener
  • Spotify staff-   I recently reached the 10,000 song limit in my library, which is a great disappointment.  As a loyal customer for over 3 years, I have thoroughly enjoyed your product, so...
  • Guido
  • Spotify Legend
  • 76873 Views
  • 271 replies
  • 489 likes
  • Unlimited
  • 76873 Views
  • 271 replies
  • 489 likes

I pay for 2 accounts

PlanPremium - StudentPremium - DuoCountryDenmark I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot see where I can close my account so we only have this duo membership...

  • Visitor
  • Plan Premium - Student Premium - Duo Country Denmark   I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot ...
  • Loxer
  • Community Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • Account
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! If i close my account created with facebook, can i connect facebook to another account?

First, i created my Spotify account using Facebook, but when i wanted to join to a Familiar plan, i created anothe account, now i want to conect my new account with Facebook, i can't because my facebook profile is already connected to my old account,...

  • Visitor
  • First, i created my Spotify account using Facebook, but when i wanted to join to a Familiar plan, i created anothe account, now i want to conect my new account with Facebook, i can't because my faceb...
  • Ben411
  • Visitor
  • 526 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 526 Views
  • 2 replies
  • 0 likes

Solved!! Cannot log into android app - tried everything.

I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time). Yesterday, I was logged out of my Spotify account on my phone and could not log back in. Tried via the email link - always expire...

  • Casual Listener
  • I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time).   Yesterday, I was logged out of my Spotify account on my phone and cou...
  • mick_elle_
  • Casual Listener
  • 689 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Other
  • 689 Views
  • 3 replies
  • 1 likes

Hiding songs I star from Family members

Hello, We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to. I just wonder if there is a way for me to make the songs I...

  • Visitor
  • Hello,   We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to...
  • Brunelicia
  • Community Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • Account
  • 655 Views
  • 1 replies
  • 0 likes

My account country changes automatically

PlanFree/CountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueHi everyone,My spotify account changes my living country by itself... It changes my actual country (France) with Brazil, even if i have never been to brazil in my life !...

  • Newbie
  •   Plan Free/ Country France Device Laptop Operating System Windows 10   My Question or Issue Hi everyone, My spotify account changes my living country by itself... It changes my...
  • kejt_
  • Community Legend
  • 1186 Views
  • 1 replies
  • 1 likes
  • Account
  • 1186 Views
  • 1 replies
  • 1 likes

Riproduce su un altro dispositivo

PlanPremiumCountryitalia Deviceiphone 7 My Question or IssueQuando riproduco i brani della mia libreria, pochi secondi dopo riproduce altri piani non nella mia libreria.nei brani recenti ci sono brani che non ho mai ascoltato. ho già dissociato tutti...

  • Visitor
  •   Plan Premium Country italia  Device iphone 7     My Question or Issue Quando riproduco i brani della mia libreria, pochi secondi dopo riproduce altri piani non nella m...
  • Rene01
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
  • 439 Views
  • 1 replies
  • 0 likes

I can‘t login because I forgot my E-Mail.

I have created a new account but for the email I used the page 10minutemail and after the registration I do not have the email anymore and I have already paid with my mobile. Can‘t I sign in with my mobile number or find out the email with it?Thanks ...

  • Visitor
  • I have created a new account but for the email I used the page 10minutemail and after the registration I do not have the email anymore and I have already paid with my mobile. Can‘t I sign in with my ...
  • Brunelicia
  • Community Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 572 Views
  • 1 replies
  • 0 likes

Hacked Account

I recently noticed random songs showing up on my liked playlist over the past week. At first it was 10 or so songs, but yesterday another 25+ were added. I noticed that my "recently played" included playlists that I have never listened to. I went int...

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  • Visitor
  • I recently noticed random songs showing up on my liked playlist over the past week. At first it was 10 or so songs, but yesterday another 25+ were added. I noticed that my "recently played" included ...
  • Luan
  • Spotify Star
  • 895 Views
  • 3 replies
  • 1 likes
  • Account
    Security
  • 895 Views
  • 3 replies
  • 1 likes

Account Username messes with Spotify

For some time now I have had multiple issues with my profile especially regarding connecting other services such as Facebook or Shazam/Soundhound to my account.I believe the reason to this is that I somehow was allowed to create a username that conta...

  • Casual Listener
  • For some time now I have had multiple issues with my profile especially regarding connecting other services such as Facebook or Shazam/Soundhound to my account. I believe the reason to this is that ...
  • Jose_M
  • Spotify Star
  • 743 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 743 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in (14 days abroad)

PlanFreeCountrySpainDeviceiPhone 8 My Question or IssueHello, I created my account when I was living in the States. I moved back to Spain, and I can't login anymore to my account. It says that you can only use it abroad for 14 days.I read some FAQ an...

  • Casual Listener
  • Plan Free Country Spain Device iPhone 8   My Question or Issue Hello,   I created my account when I was living in the States. I moved back to Spain, and I can't login anymore to m...
  • Alvaro_90
  • Casual Listener
  • 839 Views
  • 2 replies
  • 0 likes
  • Account
  • 839 Views
  • 2 replies
  • 0 likes

Discover weekly won't change picture

HiI have a little problem. The discover weekly playlist has an old image that I hate. I have read somewhere else that if you disconnect facebook from your spotify account the image goes away, my problem though is that my facebook account has been del...

  • Newbie
  • Hi I have a little problem. The discover weekly playlist has an old image that I hate. I have read somewhere else that if you disconnect facebook from your spotify account the image goes away, my pr...
  • Brunelicia
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 591 Views
  • 1 replies
  • 0 likes

Solved!! playlist pas visible

question:J'ai créé une playlist et je l'ai chercher sur le compte d'un ami et je ne la voit pas alors que je l'ai mis en publique . Comment faire pour que tous le monde peut voir la playlist en mettant le nom de ma playlist?merci d'avance . Free/grat...

  • Visitor
  • question: J'ai créé une playlist et je l'ai chercher sur le compte d'un ami et je ne la voit pas alors que je l'ai mis en publique . Comment faire pour que tous le monde peut voir la playlist en met...
  • Jose_M
  • Spotify Star
  • 1487 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 1487 Views
  • 1 replies
  • 0 likes

Double Payment Monthly

PlanPremiumCountryMalaysia Device(iPhone XS)Operating System(iOS) My Question or Issue Hello Spotify,i’ve been chraged twice per month for my sportify premium account. Can you please solved this issues. Thanks

E0E4B21A-2703-4C7F-93CD-56643DEB9C18.jpeg
  • Newbie
  • Plan Premium Country Malaysia   Device (iPhone XS) Operating System (iOS)   My Question or Issue   Hello Spotify, i’ve been chraged twice per month for my sportify premium...
  • Billy-J
  • Spotify Star
  • 626 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 626 Views
  • 2 replies
  • 0 likes