Plan - Premium Family
Country - Australia
Device - All devices - PC (Win 10 Pro) and phones/tablets via Wifi - not working unless already logged in
Device - Android 8 and 9 devices ARE working via cellular network
My Question or Issue
See screenshot. I can't access spotify.com via home internet. Router public IP address is 124.181.130.XX (Brisbane Australia). All other websites (google, bing, FB etc) working fine.
There are no access control or routing issues on the router preventing access to spotify.com. This PC is connected to router via ethernet, speed around 93Mbps down 38Mbps upload.
However I can login via cellular network in Brisbane.
Obviously can access community URL, just not Spotify itself...
Solved! Go to Solution.
Hi all - update - TL;DR? solved, issue caused by VPN
I reached out to Spotify support (while on cellular), and they very quickly responded. After various troubleshooting suggestions, I followed the chain of data and found that there was a mismatch caused by my VPN provider (caused by our ISP changing our IP address). It's likely Spotify runs a very tight geo-blocking regime?
Our ISP changes our address on a regular basis, so looks like time to move to a static IP.