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Who Me Too'd this topic

Spotify keeps switching to a random track

Plan: Premium

Country Japan

Device Iphone XR

Headphones : Sony WH -1000XM3

 

My Question or Issue

Spotify keeps switching to a track that is not in my library (after about 2-3 minutes of playing my track). This seems to be happening with my new headphones  (

Sony WH -1000XM3). 

 

I have deleted the app and reinstalled

I have disconnected the headphones and reconnected them

Turned off bluetooth and phone and turned them back on

 

 

 

 

Who Me Too'd this topic