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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405168 Views
  • 958 replies
  • 107 likes
  • Account
  • 405168 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175006 Views
  • 119 replies
  • 112 likes
  • Account
  • 1175006 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99887 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99887 Views
  • 68 replies
  • 10 likes

Account Can't be Accessed

Plan: FreeCountry: Canada DevicePC, Tv Listening My Question or IssueHey Community, I'm struggling because it looks as though my father changed his account when trying to assist his cousin set up his account. My father's e-mail (*snip*) is now no lon...

  • Newbie
  •   Plan: Free Country: Canada   Device PC, Tv Listening   My Question or Issue Hey Community,  I'm struggling because it looks as though my father changed his account when...
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Facebook and it not changing to full name + disconnecting

---AT&TPremiumUSA---iPhone 8+ on iOS 12.4Macbook Air on Mojave---I've recently been having problems with connecting my Facebook to my account to cover up my username. I have connected it from both devices and when I refresh the application my Faceboo...

  • Casual Listener
  • --- AT&T Premium USA --- iPhone 8+ on iOS 12.4 Macbook Air on Mojave --- I've recently been having problems with connecting my Facebook to my account to cover up my username. I have conne...
  • Peter
  • Spotify Legend
  • 315 Views
  • 2 replies
  • 0 likes
  • Other
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution PLAN de 3 MESES POR 0.99

PlanFree/PremiumCountryGuatemalaDevicePC, SAMSUNG GALAXY A30 64GBOperating System(iOS 10, Android PIE, Windows 10,etc.) My Question or IssueSoy de Guatemala tengo un problema al canjear una oferta de 0.99 por 3 meses de premium hace 1 semana compre e...

  • Newbie
  • Plan Free/Premium Country Guatemala Device PC, SAMSUNG GALAXY A30 64GB Operating System (iOS 10, Android PIE, Windows 10,etc.)   My Question or Issue Soy de Guatemala tengo un problema...
  • Peter
  • Spotify Legend
  • 2545 Views
  • 1 replies
  • 0 likes
  • Free
    Subscription
  • 2545 Views
  • 1 replies
  • 0 likes

Haven't gotten confirmation email

I haven't received my confirmation email. Another post suggested logging in with my username instead of email, and it worked for that person, but I still haven't received mine yet. Apparently, I have reached the "maximum number of times" I can resend...

  • Casual Listener
  • I haven't received my confirmation email. Another post suggested logging in with my username instead of email, and it worked for that person, but I still haven't received mine yet. Apparently, I have...
  • Billy-J
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • Account
  • 592 Views
  • 1 replies
  • 0 likes

Solved!! Problems with subscription

Hello, how are you, I have problems with the subscription, before being part of a family group I used Spotify free without problems with a little advertising, as it usually is. Little by little I made my lists, all the songs were played without probl...

  • Regular
  • Hello, how are you, I have problems with the subscription, before being part of a family group I used Spotify free without problems with a little advertising, as it usually is. Little by little I mad...
  • Billy-J
  • Spotify Star
  • 958 Views
  • 10 replies
  • 0 likes
  • Free
    Premium
  • 958 Views
  • 10 replies
  • 0 likes

All songs from an artist downloading and playing despite being 'unliked'

This is a general problem that occurs on all platforms and (I assume) on all licenses. With the new ui update, alongside making the recently played section relegated to a small section on the home screen, someone had the bright idea to make every sin...

  • Casual Listener
  • This is a general problem that occurs on all platforms and (I assume) on all licenses.   With the new ui update, alongside making the recently played section relegated to a small section on th...
  • awkwardpickle
  • Casual Listener
  • 1108 Views
  • 1 replies
  • 0 likes
  • Account
  • 1108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution premium account

I would like to have a premium account to avoid commerials!!!! but at moment i can't afford it at this point in time !!! so i guess my question is when i can afford the premium memebrship account to avoid the commericals will i be able to reapply or ...

  • Visitor
  • I would like to have a premium account to avoid commerials!!!! but at moment i can't afford it at this point in time !!! so i guess my question is when i can afford the premium memebrship account to ...
  • Katerina
  • Spotify Legend
  • 1538 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1538 Views
  • 7 replies
  • 0 likes

Premium not playing the musics from the playlist

PlanPremiumCountryHungaryDeviceiPhone 8 My Question or Issue I am a premium user and since I upgrade spotfy I don’t listen to the musics from my playlist. It always plays random musics that are not in my playlist. I want to listen only the musics tha...

  • Newbie
  •   Plan Premium Country Hungary Device iPhone 8   My Question or Issue   I am a premium user and since I upgrade spotfy I don’t listen to the musics from my playlist. It alway...
  • Billy-J
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium
  • 318 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrong content playlist

Hi all, I'm facing the problem where I am following a playlist which is curated by Spotify and shows different songs when I'm logged in. I suspect that the songs that are shown are from a different playlist. However, I do not know from which exact pl...

  • Casual Listener
  • Hi all,   I'm facing the problem where I am following a playlist which is curated by Spotify and shows different songs when I'm logged in.   I suspect that the songs that are shown are ...
  • Katerina
  • Spotify Legend
  • 616 Views
  • 5 replies
  • 0 likes
  • Other
  • 616 Views
  • 5 replies
  • 0 likes

Solved!! Transfer ALL account info, friends etc.

Hello there, I am a family premium owner/admin. IRL, I moved hence my address is changed. After looking around a bit, I see that I should create a new account to actually change my address. """ If you moved, entered the wrong address or incorrect inf...

  • Casual Listener
  • Hello there,   I am a family premium owner/admin. IRL, I moved hence my address is changed. After looking around a bit, I see that I should create a new account to actually change my address. ...
  • Lafexlos
  • Casual Listener
  • 577 Views
  • 2 replies
  • 0 likes
  • Account
  • 577 Views
  • 2 replies
  • 0 likes

Account is just gone?

PlanFree/PremiumCountryGermany Device Samsung Galaxy 9 and Desktop, windows 10 My Question or IssueToday i just got logged out from my account on mobile and on desktop. When i tried to connect with my username it logged me in for a second but the app...

  • Visitor
  •   Plan Free/Premium Country Germany   Device  Samsung Galaxy 9 and Desktop, windows 10   My Question or Issue Today i just got logged out from my account on mobile...
  • OneByBoo
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 424 Views
  • 1 replies
  • 0 likes

Cant find email

PlanPremiumCountryUSA DeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI can not find the email associated with a premium accountHere is the account ID if that helps

  • Newbie
  •   Plan Premium Country USA  Device Moto E4 Plus Operating System Android   My Question or Issue I can not find the email associated with a premium account Here is the accou...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 355 Views
  • 1 replies
  • 0 likes

Spotify accounts hacked

Spotify has some serious security issues. My little brothers account got hacked last week, and now mine got hacked a few days ago. We don't even live together. I know how to logout all accounts etc. but that does not do anything when they keep coming...

  • Regular
  • Spotify has some serious security issues.   My little brothers account got hacked last week, and now mine got hacked a few days ago. We don't even live together.   I know how to logout ...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • Account
  • 409 Views
  • 3 replies
  • 0 likes

How can I change my user name 22gxbcc3rnblgtmwta3elvqbxq?

PlanFree/PremiumCountry Brasil DeviceMotorola OneOperating SystemAndroid One My Question or IssueI deleted my facebook, so I almost lost my account here, you helped me to put in my e-mail, but my username now is 22gxbcc3rnblgtmwta3elvqbxq and I can't...

  • Newbie
  • Plan Free/Premium Country  Brasil   Device Motorola One Operating System Android One   My Question or Issue I deleted my facebook, so I almost lost my account here, you...
  • A_Musicophile
  • Community Legend
  • 370 Views
  • 2 replies
  • 0 likes
  • Account
  • 370 Views
  • 2 replies
  • 0 likes

I think my account is hacked.

PlanPremiumCountryNetherlandsDeviceSony experiaOperating SystemWindows 10 My Question or IssueI want to know if it is possible to see where everybody is logged in. Because i have chanced my password for like 5 times today but there is someone or some...

  • Casual Listener
  • Plan Premium Country Netherlands Device Sony experia Operating System Windows 10   My Question or Issue I want to know if it is possible to see where everybody is logged in. Because i ...
  • mackhax0r
  • Casual Listener
  • 1593 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Security
  • 1593 Views
  • 7 replies
  • 0 likes

Superuser Contribution Facebook link not changing display name

I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to flow over to the account. Well its been about a week,...

  • Regular
  • I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to fl...
  • Peter
  • Spotify Legend
  • 1880 Views
  • 7 replies
  • 0 likes
  • Account
  • 1880 Views
  • 7 replies
  • 0 likes

Superuser Contribution Song does not appear in playlists on my devices

PlanPremiumCountrySweden Device(iPhone 6s)Operating System(iOS 12.3.1) Hello, a song I’ve written doesn’t show in Spotifys own official playlists on my devices, but it shows on other peoples devices. I think the playlists aren’t updating for me. How ...

  • Casual Listener
  •   Plan Premium Country Sweden    Device (iPhone 6s) Operating System (iOS 12.3.1)   Hello, a song I’ve written doesn’t show in Spotifys own official playlists on my dev...
  • Peter
  • Spotify Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone using my account?

PlanFreeMy Question or IssueWhen i open up Spotify on either my phone (Android) or my PC, it often says it's playing music from the browser player, but definitely not in my browser. It plays songs from artists I never even heard of, and often saves t...

  • Casual Listener
  • Plan Free My Question or Issue When i open up Spotify on either my phone (Android) or my PC, it often says it's playing music from the browser player, but definitely not in my browser. It plays so...
  • Peter
  • Spotify Legend
  • 931 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Other
    Security
  • 931 Views
  • 5 replies
  • 1 likes

Superuser Contribution Hacked account?

PlanPremiumCountryScotlandDevice Samsung galaxy s9/PS4/Windows PCOperating SystemAndroid orea/windows 10 My Question or IssueI recently was logged out of my account on all devices and could not log back in using my previous password. After resetting ...

  • Casual Listener
  • Plan Premium Country Scotland Device Samsung galaxy s9/PS4/Windows PC Operating System Android orea/windows 10   My Question or Issue I recently was logged out of my account on all devi...
  • Peter
  • Spotify Legend
  • 480 Views
  • 3 replies
  • 0 likes
  • Account
  • 480 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Account] Facebook linked Spotify Family account

PlanPremium Family AccountCountry DeviceAudio StreamerOperating System(Custom Volumio My Question or IssueI need to provide my new audio streamer (which runs on a custom Volumio OS) with my Log in User ID and password. My account is a family premium ...

  • Casual Listener
  • Plan Premium Family Account Country   Device Audio Streamer Operating System (Custom Volumio   My Question or Issue I need to provide my new audio streamer (which runs on a custom...
  • Peter
  • Spotify Legend
  • 900 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 900 Views
  • 7 replies
  • 0 likes