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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154459 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154459 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505428 Views
  • 985 replies
  • 112 likes
  • Account
  • 505428 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124252 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124252 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Change payment bank account to bank account in country where spotify is not yet

Hi all, What i would like to know is the following, currently I have my subscription payment connected to a bank account in a country where spootify exists (premioum btw). Is it possible to change the bank account or mastercard issued in a country th...

  • Casual Listener
  • Hi all,   What i would like to know is the following, currently I have my subscription payment connected to a bank account in a country where spootify exists (premioum btw).   Is it pos...
  • Katerina
  • Spotify Legend
  • 2105 Views
  • 4 replies
  • 0 likes
  • Account
  • 2105 Views
  • 4 replies
  • 0 likes

Solved!! Can not unlink spotify from unknown Playstaion

PlanPremiumCountrySlovakiaDevicePlaystation 4My Question or IssueHey, I linked my spotify account on (probably) some friends PSN account, not knowing that I needed to sign it off manually to unlink it. This may happened maybe years, months i do not k...

  • Casual Listener
  • Plan Premium Country Slovakia Device Playstation 4 My Question or Issue Hey, I linked my spotify account on (probably) some friends PSN account, not knowing that I needed to sign it off manual...
  • romanpoliacik
  • Casual Listener
  • 3965 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 3965 Views
  • 6 replies
  • 0 likes

Solved!! Name Change

I am aware that because of how Spotify works in terms of how it connects playlists and songs to individual accounts, you can't change your username. I want to raise a potential solution. Since I would like to change my name, I think it would be nice ...

  • Casual Listener
  • I am aware that because of how Spotify works in terms of how it connects playlists and songs to individual accounts, you can't change your username. I want to raise a potential solution.   Sin...
  • Keanu_C
  • Community Legend
  • 733 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 733 Views
  • 1 replies
  • 1 likes

Switching Premium account back to student account & getting hulu.

Plan: PremiumCountry: USA My Question or Issue:I recently had a fraudulent charge on my credit card that I used for my payment, therefore I had my credit card company cancel that card. I then had to renew my subscription, however I logged into my acc...

  • Visitor
  • Plan:  Premium Country: USA   My Question or Issue: I recently had a fraudulent charge on my credit card that I used for my payment, therefore I had my credit card company can...
  • mosohodPeti
  • Composer
  • 863 Views
  • 1 replies
  • 0 likes
  • Account
  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing username after deleting Facebook

Hi there! A few weeks ago I deletied my Facebook account, which was linked with my Spotify-account. I was able to log in on Spotify, but my username now changed from my full name to a long string of numbers. Is there any chance I can change this back...

  • Visitor
  • Hi there! A few weeks ago I deletied my Facebook account, which was linked with my Spotify-account. I was able to log in on Spotify, but my username now changed from my full name to a long string of ...
  • Emilia_8
  • Community Legend
  • 4314 Views
  • 5 replies
  • 1 likes
  • 4314 Views
  • 5 replies
  • 1 likes

Issues connecting spotify to iphone

Hi I have recently got a new iPhone 7 and am struggling to get it to connect to facebook. I am able to login on a desktop with no problems so cant figure out why I cant on my iPhone Thanks,Luke

  • Visitor
  • Hi  I have recently got a new iPhone 7 and am struggling to get it to connect to facebook. I am able to login on a desktop with no problems so cant figure out why I cant on my iPhone   T...
  • OneByBoo
  • Roadie
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook won't connect

Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI deleted an old FB account connected to my spotify then "removed access" for fb to connect to Spotify. Then created ...

  • Newbie
  • Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I deleted an old FB account connected to my ...
  • Petya
  • Community Legend
  • 858 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 858 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Account is stolen, are my card details in danger?

PlanPremiumCountryHU So someone hacked my account and changed the e-mail and the password. I already took the steps to regain my account, but I'm worried. Is there any way to get the exact card details from my account? Due to premium access, I still ...

  • Casual Listener
  •   Plan Premium Country HU   So someone hacked my account and changed the e-mail and the password. I already took the steps to regain my account, but I'm worried.   Is there any...
  • Petya
  • Community Legend
  • 6793 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 6793 Views
  • 4 replies
  • 0 likes

Superuser Contribution Como adicionar meus filhos na minha conta família sem ter que criar uma conta de e-mail para cada

Como adicionar meus filhos na minha conta familia sem ter que criar uma conta de e-mail para cada? Como faco para criar um perfil como no netflix onde a partir da conta principal cada um acessa o seu perfil? Obrigar a criacao de um e-mail para ter ac...

  • Visitor
  • Como adicionar meus filhos na minha conta familia sem ter que criar uma conta de e-mail para cada? Como faco para criar um perfil como no netflix onde a partir da conta principal cada um acessa o seu...
  • Petya
  • Community Legend
  • 1121 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1121 Views
  • 2 replies
  • 0 likes

Is this allowed ?

https://open.spotify.com/artist/0xfnu67HkLvKClsafL4dYB?si=kOsdg9IKQwmePluRzuo6vwthis account has 2 songs from Flume, Tennis Court remix and You & Me remix.Is this ok ? don't think so.

  • Newbie
  • https://open.spotify.com/artist/0xfnu67HkLvKClsafL4dYB?si=kOsdg9IKQwmePluRzuo6vw this account has 2 songs from Flume, Tennis Court remix and You & Me remix. Is this ok ? don't think so.  
  • OneByBoo
  • Roadie
  • 524 Views
  • 1 replies
  • 0 likes
  • Account
  • 524 Views
  • 1 replies
  • 0 likes

Facebook disconnects ?

I'm somewhat at my wits end with this, since I've tried to connect a new Facebook with my Spotify for several months by now, and if memory serves me right, also contacted Support with help about it before. I will try to sum it up as clear as I can, a...

  • Visitor
  • I'm somewhat at my wits end with this, since I've tried to connect a new Facebook with my Spotify for several months by now, and if memory serves me right, also contacted Support with help about it b...
  • OneByBoo
  • Roadie
  • 709 Views
  • 1 replies
  • 0 likes
  • Account
  • 709 Views
  • 1 replies
  • 0 likes

Account was hacked, used to get fake plays for artists. Can I report these artists?

Hello, is there a way to report artists who abuse Spotify's policy and get fake plays? My account was recently hacked, fortunately I was able to catch it fairly quickly when my phone said I was playing music on a random browser. Password changed, log...

  • Visitor
  • Hello, is there a way to report artists who abuse Spotify's policy and get fake plays?   My account was recently hacked, fortunately I was able to catch it fairly quickly when my phone said I ...
  • OneByBoo
  • Roadie
  • 1134 Views
  • 1 replies
  • 4 likes
  • Security
  • 1134 Views
  • 1 replies
  • 4 likes

Playlists & downloads are gone

I added my spotify-account to my new phone and have lost all my playlists and downloads... My account is still there, but it's empty... Can anyone help me? I already deleted and re-added the app and I also logged out on my previous phone.

  • Casual Listener
  • I added my spotify-account to my new phone and have lost all my playlists and downloads... My account is still there, but it's empty... Can anyone help me?  I already deleted and re-added the a...
  • Adinda1
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • Account
  • 407 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Account was hacked

Recieved an email in Spanish this morning around 8:18 am PST confirming that I had changed my family account to a different email address and all of my devices and family members devices were logged out. Now I am unable to retrieve my account due to ...

  • Visitor
  • Recieved an email in Spanish this morning around 8:18 am PST confirming that I had changed my family account to a different email address and all of my devices and family members devices were logged ...
  • Petya
  • Community Legend
  • 27692 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 27692 Views
  • 9 replies
  • 0 likes

Merge accounts

Hi! I have a two accounts on Spotify - on my first e-mail, I have my premium account with my playlist, etc. On my second e-mail, I was created in past, when I forgot, that I have a spotify account. And here is my problem. My e-mail on my premium acco...

  • Visitor
  • Hi!   I have a two accounts on Spotify - on my first e-mail, I have my premium account with my playlist, etc. On my second e-mail, I was created in past, when I forgot, that I have a spotify a...
  • Emilia_8
  • Community Legend
  • 931 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 931 Views
  • 1 replies
  • 0 likes

Signed into Spotify using facebook but my email address is wrong

PlanPremiumCountryAustraliaDevice Samsung Galaxy 9Operating SystemAndroid My Question or IssueI started my account login with facebook. I have updated my Facebook email last year. I would like to change and go to logging in with a password instead of...

  • Visitor
  • Plan Premium Country Australia Device  Samsung Galaxy 9 Operating System Android   My Question or Issue I started my account login with facebook. I have updated my Facebook email ...
  • Emilia_8
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Login
  • 509 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with signing up for a new account

PlanFree/PremiumCountryEgyptDevice(Redmi note 5, Lenovo Y520)Operating System(Android, Windows 10) My Question or IssueI'm born in 2001 and when I downloaded the app and started singing up it said that I don't meet the required age then I check Googl...

  • Casual Listener
  •   Plan Free/Premium Country Egypt Device (Redmi note 5, Lenovo Y520) Operating System (Android, Windows 10)   My Question or Issue I'm born in 2001 and when I downloaded the app ...
  • Guido
  • Spotify Legend
  • 2423 Views
  • 3 replies
  • 0 likes
  • Account
  • 2423 Views
  • 3 replies
  • 0 likes

Solved!! Podcast verification Code to Email

Hi, My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registered email address?... Can you help please?

  • Regular
  • Hi,    My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registe...
  • adrian_cares1
  • Visitor
  • 10035 Views
  • 14 replies
  • 1 likes
  • Account
    Other
  • 10035 Views
  • 14 replies
  • 1 likes

Superuser Contribution What is going on with my Spotify account???

I am on Spotify premium (UK) and mainly use it on Windows 10 and Android 9. Every day when I log in there is a playlist and songs added to my Liked songs by an artist called Uncle Murda, with the playlist created by “calvinakov”. Each day I delete th...

  • Regular
  • I am on Spotify premium (UK) and mainly use it on Windows 10 and Android 9.   Every day when I log in there is a playlist and songs added to my Liked songs by an artist called Uncle Murda, wit...
  • Peter
  • Spotify Legend
  • 2243 Views
  • 9 replies
  • 1 likes
  • Account
    Security
  • 2243 Views
  • 9 replies
  • 1 likes

Account Stolen / Hacked

PlanPremiumCountryUnited StatesDevice(iPhone 8, Macbook Pro)Operating System(iOS 13 My Question or IssueHi, My account was hacked/stolen and my email and date of birth changed. I've had to create a new free account to reach out and get help. Im not s...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8, Macbook Pro) Operating System (iOS 13   My Question or Issue Hi, My account was hacked/stolen and my email and date of birth change...
  • Billy-J
  • Spotify Star
  • 900 Views
  • 4 replies
  • 0 likes
  • Security
  • 900 Views
  • 4 replies
  • 0 likes