Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414143 Views
  • 965 replies
  • 108 likes
  • Account
  • 414143 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180949 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180949 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101371 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101371 Views
  • 68 replies
  • 10 likes

Superuser Contribution How/Can I Verify my Personal or Music Label User Account

PlanPremium CountryUnited Kingdom DevicePC & Mac Book AIR & iPhone 7s Operating SystemIOS 12+, Windows My Question or IssueIs there away to Verify my Personal/Label User Account, I'm an Artist and My Artist Profile is Verifed but Is There away to Ver...

  • Regular
  • Plan Premium   Country United Kingdom    Device PC & Mac Book AIR & iPhone 7s   Operating System IOS 12+, Windows    My Question or Issue Is there a...
  • Shake-a-Hoof
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 495 Views
  • 1 replies
  • 0 likes

Linked playlist not updating since weeks (May 20th?)

PlanPremiumCountryEverywhere Device(All devices)Operating System(Android Pie, Windows 10) My Question or IssueI have a linked playlist from hype.m (hype machine). New favorites are usually added automatically to one of my playlists but it hasn't been...

  • Casual Listener
  • Plan Premium Country Everywhere   Device (All devices) Operating System (Android Pie, Windows 10)   My Question or Issue I have a linked playlist from hype.m (hype machine). New ...
  • leekslk
  • Casual Listener
  • 536 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 536 Views
  • 3 replies
  • 0 likes

Land ändern Premium

PlanPremiumCountryATMy Question or IssueIch wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine österreichische Kreditkarte ändern, was auch funktioniert, aber ...

  • Casual Listener
  • Plan Premium Country AT My Question or Issue Ich wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine öst...
  • zaphod_beeble
  • Casual Listener
  • 13714 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
  • 13714 Views
  • 7 replies
  • 1 likes

Gutschein wurde nicht zugeschickt

Hallo zusammen, ich habe fuer meine Freundin ein Spotify Gutschein gekauft.Kauf wurde mit der Belegnr. registriert und mein Konto belastet (Kreditkarte). Leider hat meine wurde noch kein Code zugeschickt. (Ich habe keine Bestaetigung per Email bekom...

  • Newbie
  • Hallo zusammen,   ich habe fuer meine Freundin ein Spotify Gutschein gekauft. Kauf wurde mit der Belegnr. <snip removed order id> registriert und mein Konto belastet (Kreditkarte). Le...
  • songassistant
  • Composer
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Can I associate my Starbucks partner account with a new Spotify account?

I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find. Is it possible to disconnect my Starbucks partner ...

  • Newbie
  • I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find....
  • Luan
  • Spotify Star
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

Phone number showing to public on playlists

I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!

  • Newbie
  • I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!
  • DonteeWeaver
  • Regular
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

New family account merged with existing

Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created her a new account. But when she logs in with her em...

  • Newbie
  • Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created ...
  • OneByBoo
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Adding playlist to Artist page

I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r But when I go to add, it doesn't recognise the link.

  • Visitor
  • I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r   But when I go to add, it doesn't recognise the link.
  • OneByBoo
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • Account
  • 557 Views
  • 1 replies
  • 0 likes

How to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc.

Hi, can anyone help me?I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profile. And how do you have an Artist page on the Spotify...

  • Casual Listener
  • Hi, can anyone help me? I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profi...
  • songassistant
  • Composer
  • 1535 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1535 Views
  • 3 replies
  • 0 likes

Superuser Contribution Many problems with my account

PlanPremiumCountryChileDeviceiPhone 7 and laptopOperating SystemiOS 11.2.6, and Windows 10 My Question or IssueI'm having big troubles with my Spotify account in all the devices I regularly use, it began stoping some songs after 6 seconds on my PC, I...

  • Visitor
  • Plan Premium Country Chile Device iPhone 7 and laptop Operating System iOS 11.2.6, and Windows 10   My Question or Issue I'm having big troubles with my Spotify account in all the devi...
  • Katerina
  • Spotify Legend
  • 659 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 659 Views
  • 2 replies
  • 0 likes

How to Get Artist Profile

How to get Artist Profile without third parties such as: CD Baby, Tune Core, etc. PlanPremium CountryIndonesian Device(Samsung Galaxy J2) Operating System(Android M.)

  • Casual Listener
  • How to get Artist Profile without third parties such as: CD Baby, Tune Core, etc.   Plan Premium   Country Indonesian   Device (Samsung Galaxy J2)   Operating...
  • songassistant
  • Composer
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 332 Views
  • 1 replies
  • 0 likes

Music stops playing

PlanPremiumCountryCanadaDeviceSamsung S9 plusOperating SystemBluetooth My IssueAfter 20mins of playing music it randomly stops playing and I have to physically go into my phone and hit next or play. This continues for the rest of the day after every ...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung S9 plus Operating System Bluetooth   My Issue After 20mins of playing music it randomly stops playing and I have to physically go into my pho...
  • NajNaor
  • Gig Goer
  • 412 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 412 Views
  • 3 replies
  • 0 likes

hi

**bleep**

  • Newbie
  • **bleep**
  • NajNaor
  • Gig Goer
  • 18898 Views
  • 2 replies
  • 0 likes
  • Account
  • 18898 Views
  • 2 replies
  • 0 likes

Solved!! How do I create an account that my entire company can use at the same time if needed? (more than 10)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like to create an account that my entire company can have access to, and that more th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I would...
  • Luan
  • Spotify Star
  • 1853 Views
  • 5 replies
  • 0 likes
  • Account
  • 1853 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Two Spotify Accounts - Can you merge them

Hello, So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, Spotify seemed to create another acount for me that was not c...

  • Newbie
  • Hello,   So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, S...
  • Katerina
  • Spotify Legend
  • 337104 Views
  • 66 replies
  • 4 likes
  • 337104 Views
  • 66 replies
  • 4 likes

GETTING DOUBLE-TRIPLE CHARGED?

After months of heachaches with Spotify's online only customer support, I've finally found out why I've been getting double and triple charged. My account info had been leaked. They [Thieves] set up an accounts from obviously fake gmail accounts and ...

  • Newbie
  • After months of heachaches with Spotify's online only customer support, I've finally found out why I've been getting double and triple charged. My account info had been leaked. They [Thieves] set up ...
  • NajNaor
  • Gig Goer
  • 976 Views
  • 4 replies
  • 0 likes
  • Account
  • 976 Views
  • 4 replies
  • 0 likes

My 2017 wrapped

Hi I use Spotify almost everyday and it says there's not enough information to have made a 2017 Wrapped playlist . I was just wondering why I didn't get a wrapped playlist and I love the special playlists made just for me.

  • Newbie
  • Hi I use Spotify almost everyday and it says there's not enough information to have made a 2017 Wrapped playlist . I was just wondering why I didn't get a wrapped playlist and I love the special play...
  • ListenToGlobal
  • Composer
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Need your offline devices reset? Read here.

Hi there. If you've reached your limit for offine devices with Spotify, or are having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to. Important: Doing this will result in your offline data being r...

  • Community Legend
  • Hi there.   If you've reached your limit for offine devices with Spotify, or are having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to. ...
  • Katerina
  • Spotify Legend
  • 541972 Views
  • 5987 replies
  • 76 likes
  • Account
    Premium
  • 541972 Views
  • 5987 replies
  • 76 likes

Solved!!Superuser Contribution Adding Picture to Profile

It seems like I should be able to add my picture to the profile but I can't. Is this feature only available if you link it to your facebook? If there's a way to add profile pictures WITHOUT linking to Facebook please let me know. THANKS!!

  • Casual Listener
  • It seems like I should be able to add my picture to the profile but I can't.  Is this feature only available if you link it to your facebook?   If there's a way to add profile pictures WI...
  • Katerina
  • Spotify Legend
  • 517998 Views
  • 297 replies
  • 151 likes
  • 517998 Views
  • 297 replies
  • 151 likes

cant connect y spotify account with my facebook one

i created an old account with my facebook and now i use an other premium one and i want to connect it to my facebook account but when i try to do that it says that an other account is connected. tried to login to the non-premium acc to unlink it but ...

  • Casual Listener
  • i created an old account with my facebook and now i use an other premium one and i want to connect it to my facebook account but when i try to do that it says that an other account is connected.&nbsp...
  • Keanu_C
  • Community Legend
  • 1559 Views
  • 4 replies
  • 0 likes
  • Account
  • 1559 Views
  • 4 replies
  • 0 likes