Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4818 Views
1 replies
9 likes
Security

4818 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Ryankewley
Newbie
466877 Views
976 replies
111 likes
Account

466877 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206171 Views
119 replies
117 likes
Account

1206171 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
115071 Views
72 replies
12 likes
Account
Login
Premium

115071 Views
72 replies
12 likes

My spotify and facebook accounts wont connect??

Hi, I have tried connecting my facebook account to my spotify account for a while now without any results... I have tried to connect them on my iphone, on my macbook and a windows pc. In my settings, the handling of facebook information is enabled. W...

Salami1131
Casual Listener
Hi, I have tried connecting my facebook account to my spotify account for a while now without any results... I have tried to connect them on my iphone, on my macbook and a windows pc. In my ...
2019-10-31 11:04:56 PM
2019-10-31 11:37:42 PM
DanielTham
Composer
638 Views
2 replies
0 likes
Account

638 Views
2 replies
0 likes

I got hacked

PlanPremiumCountryDenmark DeviceGot an Iphone 7 myselfOperating SystemiOS10 My Question or IssueHello, somehow someone changed my spotify email, without me knowing. I haven't gotten any emails about, verifying it or anything like that. I just got an ...

Millehelbo
Casual Listener
Plan Premium Country Denmark Device Got an Iphone 7 myself Operating System iOS10 My Question or Issue Hello, somehow someone changed my spotify email, without me kno...
2019-10-30 7:56:12 PM
2019-10-30 10:55:24 PM
OneByBoo
Roadie
465 Views
3 replies
0 likes
Account

465 Views
3 replies
0 likes

Account

PlanFreeCountryPLHello, what can I do, when I log in by facebook, but on this account I have deleted e-mail, and I forgot the passworld

Konopa14
Visitor
Plan Free Country PL Hello, what can I do, when I log in by facebook, but on this account I have deleted e-mail, and I forgot the passworld 😞
2019-10-26 11:27:52 AM
2019-10-30 2:52:28 PM
DanielTham
Composer
662 Views
3 replies
0 likes
Account

662 Views
3 replies
0 likes

Cannot login, but I am premium member

PlanPremiumCountryDEDeviceiPhone 6Operating SystemiOS 12My Question or Issue I cannot login, but premium users can use Spotify when outside of their country. Why can I not login?

yhirmika
Visitor
Plan Premium Country DE Device iPhone 6 Operating System iOS 12 My Question or Issue I cannot login, but premium users can use Spotify when outside of their country. Why can I not lo...
2019-10-30 1:03:35 PM
2019-10-30 2:13:02 PM
Billy-J
Spotify Star
570 Views
1 replies
0 likes
Account
Premium

570 Views
1 replies
0 likes

Solved!! Premium Account on Singtel, to Family Account

PlanPremium with SingtelCountrySingapore My Question or IssueCurrently signed up Spotify Premium on Singtel, but I am looking to change to family plan. Apparently Singtel doesnt provide such option (or are there?), hence I am looking to unsubscribe f...

YQarts
Casual Listener
Plan Premium with Singtel Country Singapore My Question or Issue Currently signed up Spotify Premium on Singtel, but I am looking to change to family plan. Apparently Singtel doesnt prov...
2019-10-30 6:20:01 AM
2019-10-30 10:21:30 AM
YQarts
Casual Listener
5036 Views
2 replies
0 likes
Account

5036 Views
2 replies
0 likes

Spotify on Alexa

PlanPremiumCountryColombia DeviceAlexa Echo Dot 3Operating SystemAmazon My Question or Issue Hello, I use Spotify on Alexa and must say that it works pretty good, but I would like to request the "Repeat Track" or "Repeat Song" command voice to Alexa,...

Sammyed
Regular
Plan Premium Country Colombia Device Alexa Echo Dot 3 Operating System Amazon My Question or Issue Hello, I use Spotify on Alexa and must say that it works p...
2019-10-30 2:25:18 AM
2019-10-30 7:30:37 AM
OneByBoo
Roadie
653 Views
1 replies
0 likes
Other
Premium

653 Views
1 replies
0 likes

Google Mini

First off... I have spent an hour trying to figure out how to get technical support for this. This setup is very frustrating and as a customer, I would like to VERY MUCH recommend getting a hotline over the phone to reduce consumer unhappiness. I've ...

Amyleigh9
Visitor
First off... I have spent an hour trying to figure out how to get technical support for this. This setup is very frustrating and as a customer, I would like to VERY MUCH recommend getting a hot...
2019-10-29 9:15:36 PM
2019-10-30 2:23:38 AM
KossB
Roadie
386 Views
1 replies
0 likes
Account

386 Views
1 replies
0 likes

Spotify Still Active, but Hulu Canceled

PlanStudent BundleCountryUSADeviceAccount on any deviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I went to log into my Hulu and it said I was no longer subscribed. Contacted Hulu and they said Spotify canceled my s...

KierstynFB17
Regular
Plan Student Bundle Country USA Device Account on any device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I went to log into my Hulu and ...
2019-10-29 7:02:24 PM
2019-10-30 2:12:18 AM
KossB
Roadie
1708 Views
7 replies
1 likes
Account
Premium
Subscription

1708 Views
7 replies
1 likes

Solved!! Cannot manage family members

Hello, I recently started a family premium account, and successfully added family members.However I cannot manage the other members. I see them in my account, but simply cannot select them. I tried on mobile devices and my desktop computer with sever...

Typhaon
Casual Listener
Hello, I recently started a family premium account, and successfully added family members. However I cannot manage the other members. I see them in my account, but simply cannot select them. ...
2019-10-29 6:08:34 AM
2019-10-29 8:30:07 PM
OviiiOne
Community Legend
2321 Views
3 replies
1 likes
Account
Premium

2321 Views
3 replies
1 likes

French Switzerland.

J'ai à nouveaux relancé la question du francais en Suisse. J'ai ecris un message car on est punis d'audiobooks, Podcats et autres...J'espere une reponse positive. Sinon a la fin de l'année je partirai à la consurrence... J'en ai marre de ne pas etre ...

gorkavargas
Regular
J'ai à nouveaux relancé la question du francais en Suisse. J'ai ecris un message car on est punis d'audiobooks, Podcats et autres... J'espere une reponse positive. Sinon a la fin de l'...
2018-10-30 3:02:21 PM
2019-10-29 3:10:13 PM
fperotto
Casual Listener
1006 Views
8 replies
4 likes
Other
Subscription

1006 Views
8 replies
4 likes

Solved!! Recovering Songs In A Playlist

Recently a collaborative playlist I created containing 600 or so songs was reduced to 11. When I looked at it an hour before, all the songs were still there. I assume either a bug or someone purposely removing the songs. Is there a way on either my o...

sliv1
Regular
Recently a collaborative playlist I created containing 600 or so songs was reduced to 11. When I looked at it an hour before, all the songs were still there. I assume either a bug or someone purposel...
2019-10-21 12:33:51 PM
2019-10-29 2:04:08 PM
sliv1
Regular
811 Views
2 replies
0 likes
Account

811 Views
2 replies
0 likes

Solved!! Student discount in The Netherlands

Hi,I just readed online that we also can have a discount. But I can't find it anywhere. So how can I do it and is it really True that we also have a student discount for studentes in the Netherlands ?

Chayennadevries
Casual Listener
Hi, I just readed online that we also can have a discount. But I can't find it anywhere. So how can I do it and is it really True that we also have a student discount for studentes in the Netherla...
2017-03-16 4:54:05 PM
2019-10-29 12:30:19 PM
kdooooooodle
Newbie
5890 Views
5 replies
0 likes

5890 Views
5 replies
0 likes

Spotify Double charged me for over FOUR YEARS and will not give me money back

I just noticed it now because it shows as seperate charges on my credit card. One charge for Spotify for $14.99 and one charge from iTunes from $12.99Chatted with Spotify from 8:50am to 10:06am before I gave up. They will not help. and are deliberate...

smahoney10
Casual Listener
I just noticed it now because it shows as seperate charges on my credit card. One charge for Spotify for $14.99 and one charge from iTunes from $12.99 Chatted with Spotify from 8:50am to 10:06am bef...
2019-10-24 5:11:35 PM
2019-10-29 3:10:09 AM
KossB
Roadie
3737 Views
5 replies
0 likes
Subscription

3737 Views
5 replies
0 likes

Spotify web site unreachable since move. Is my IP address being blocked?

PlanPremiumCountryPoland My Question or Issue It appears that I can't access the spotify.com web site since I moved to my new place a few months ago. Spotify otherwise works fine, but to get to the web site, I can only get it to work when I use a VPN...

cvankol
Casual Listener
Plan Premium Country Poland My Question or Issue It appears that I can't access the spotify.com web site since I moved to my new place a few months ago. Spotify otherwise works f...
2019-10-27 2:57:24 PM
2019-10-29 2:41:53 AM
Billy-J
Spotify Star
3159 Views
4 replies
1 likes
Other

3159 Views
4 replies
1 likes

Solved!! My username got changed into random numbers and letters.

My Question or IssueHi couple months ago i opened a new account. When setting that account at what should we call you section i typed my name and after i pressed done. My username turned into bunch of numbers and letters. How can i fix this i need he...

user-removed
Visitor
My Question or Issue Hi couple months ago i opened a new account. When setting that account at what should we call you section i typed my name and after i pressed done. My username turned into bunch...
2019-10-28 9:33:21 PM
2019-10-29 1:41:43 AM
osornios
Spotify Star
772 Views
1 replies
0 likes
Account

772 Views
1 replies
0 likes

Username changed by system

Greetings. Can anybody explain why Spotify changed my username in Spotify account from Nota Artista to d9w0nkt5wrpeumcn6v8hc6p46? Why it happened? I got one more account registered with Facebook named Nota Artista too, but they are different, is that...

notaartista
Casual Listener
Greetings. Can anybody explain why Spotify changed my username in Spotify account from Nota Artista to d9w0nkt5wrpeumcn6v8hc6p46? Why it happened? I got one more account registered with Facebook name...
2019-10-25 10:20:42 AM
2019-10-28 6:09:23 PM
J_Flowers
Visitor
1351 Views
5 replies
0 likes
Account
Other

1351 Views
5 replies
0 likes

Solved!! Any suggestions for switch from Android Phone Iphone Phone my Spotify Account?

I want to switch from Android Phone Iphone Phone my Spotify Account.When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ...... Can I then continue my current username and profile uncondi...

NEO66
Casual Listener
I want to switch from Android Phone Iphone Phone my Spotify Account. When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ... ...
2019-10-22 8:01:04 PM
2019-10-28 8:43:46 AM
NEO66
Casual Listener
1110 Views
4 replies
0 likes
Account

1110 Views
4 replies
0 likes

recover account with user id and no email

PlanFamily PremiumCountryCanada Device(iPhone 8plus, Operating System(iOS 10, My Question or IssueMy daughter has lost her account from our family plan and only has the user id, starts with xm...... She no longer has access to the original email asso...

mrpresident9999
Visitor
Plan Family Premium Country Canada Device (iPhone 8plus, Operating System (iOS 10, My Question or Issue My daughter has lost her account from our family plan and ...
2019-09-05 7:41:34 PM
2019-10-28 8:42:54 AM
WouterAntwerp
Newbie
502 Views
2 replies
0 likes
Account

502 Views
2 replies
0 likes

Solved!! Username changed both times

PlanFreeCountryGermany DeviceHuawei Smartphone Operating SystemAndroid My Question or IssueI downloaded the App, rigistered and chose my name. When I log in, my name changed in a row of numbers and letters. I searched for the option to change the nam...

user-removed
Visitor
Plan Free Country Germany Device Huawei Smartphone Operating System Android My Question or Issue I downloaded the App, rigistered and chose my name. When I log in, my nam...
2019-10-27 8:35:07 AM
2019-10-27 11:18:28 PM
user-removed
Not applicable
931 Views
6 replies
0 likes
Account

931 Views
6 replies
0 likes

When I try to enter a 3 month premium code, it says something went wrong.

Hello!I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to enter the code at least 6 times now, on 2 different devi...

AidanK324
Visitor
Hello! I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to ent...
2019-10-26 8:52:00 PM
2019-10-27 4:04:22 PM
Billy-J
Spotify Star
534 Views
1 replies
0 likes
Premium

534 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts