When I try to enter a 3 month premium code, it say...

AidanK324 · 2019-10-26

Hello!
I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to enter the code at least 6 times now, on 2 different devices and every single time it has said "Something went wrong. Try again or get help." When I click on the link, there is no solution to my problem. I know for a fact the card has been activated since I have the receipt to prove it, so I was wondering if anyone could help me out with my issue. Thanks!

Billy-J · 2019-10-27

Hey @AidanK324, thanks for reaching out to the Community!

I'm sorry to hear this. Could you try following some troubleshooting steps in this support article?

Let me know how this goes 🙂

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