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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405627 Views
  • 958 replies
  • 107 likes
  • Account
  • 405627 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175373 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175373 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99930 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99930 Views
  • 68 replies
  • 10 likes

Stolen Facebook Spotify Account

Tried on both computer and phone. It is saying that there is no account linked with facebook. I have Spotify premium and was listening prior to it getting disconnected by something. Someone has robbed my account it seems and you really don't have any...

  • Newbie
  • Tried on both computer and phone. It is saying that there is no account linked with facebook. I have Spotify premium and was listening prior to it getting disconnected by something. Someone has robbe...
  • Jose_M
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 492 Views
  • 1 replies
  • 0 likes

Can't log in

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium family planCountryCanadaDeviceSamsung galaxy s6Operating SystemAndroid My Question or IssueI just got the family plan my...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium family plan Country Canada Device Samsung galaxy s6 Operati...
  • Billy-J
  • Spotify Star
  • 662 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 662 Views
  • 3 replies
  • 0 likes

cant log in please help quickly

ive logged in to spotify on my phone but cant remember what my password is and want to get it on my computer my email which gets sent spotify promos is not reciving reset instructions when i get it to send me them please help

  • Newbie
  • ive logged in to spotify on my phone but cant remember what my password is and want to get it on my computer my email which gets sent spotify promos is not reciving reset instructions when i get it t...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 252 Views
  • 1 replies
  • 0 likes

Help cancelling premium without log in information

I do not know the account log in information for an account I've supposedly been paying for, for a few months. please help as contacting spotify has been a huge hassle. Thanks again.

  • Newbie
  • I do not know the account log in information for an account I've supposedly been paying for, for a few months. please help as contacting spotify has been a huge hassle. Thanks again.
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Not seeing all artist associated with playlist

PlanPremiumCountryUnited StatesDeviceOne Plus 6tOperating SystemAndroid, Windows 10 My Question or IssueI am no longer seeing the assoicated artist with my playlist. Instead of scrolling through and want to listen to a paticular artist only a handful...

  • Casual Listener
  • Plan Premium Country United States Device One Plus 6t Operating System Android, Windows 10   My Question or Issue I am no longer seeing the assoicated artist with my playlist. Instead ...
  • Jazba
  • Casual Listener
  • 632 Views
  • 4 replies
  • 0 likes
  • Account
  • 632 Views
  • 4 replies
  • 0 likes

Can't delete Facebook-SignedUp Account. What to do?

I can't delete my "Facebook-Signed Up" Spotify Account.What to do? - I keep trying to delete it but literally nothing happens...

  • Casual Listener
  • I can't delete my "Facebook-Signed Up" Spotify Account. What to do?   - I keep trying to delete it but literally nothing happens...
  • Baldurjohanness
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 397 Views
  • 2 replies
  • 0 likes

Cant connect my brother to my family account

PlanPremiumCountryCanadaDeviceSurface Pro 6, LG G5Operating SystemWin10 My Question or IssueIve had a premium family account for my roommates since it was released. One recently moved out, and now my brother has moved in - and it keeps saying that he...

  • Casual Listener
  • Plan Premium Country Canada Device Surface Pro 6, LG G5 Operating System Win10   My Question or Issue Ive had a premium family account for my roommates since it was released. One recen...
  • OneByBoo
  • Roadie
  • 572 Views
  • 3 replies
  • 0 likes
  • Account
  • 572 Views
  • 3 replies
  • 0 likes

Email change

PlanPremiumCountryRomaniaDevicePhone5sOperating SystemOS 12.1 My Question or IssueHello , I tried to get spotify premium from something on internet and now my account is linked to another mail , and also changed the passoword , I can connect to my ac...

  • Newbie
  • Plan Premium Country Romania Device Phone5s Operating System OS 12.1   My Question or Issue Hello , I tried to get spotify premium from something on internet and now my account is link...
  • Jose_M
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 302 Views
  • 1 replies
  • 0 likes

Logged out of account, password not working, my emails both linked and not linked to an account

PlanfreeCountryUSOperating SystemIphone My Question or IssueA while ago I was automatically logged out of my spotify account, the password stopped working and when I try and reset the password on my phone the links never work. When I try and reset th...

  • Newbie
  •   Plan free Country US Operating System Iphone   My Question or Issue A while ago I was automatically logged out of my spotify account, the password stopped working and when I try ...
  • Jose_M
  • Spotify Star
  • 546 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 546 Views
  • 1 replies
  • 1 likes

One song repeating over and over again

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows10 My Question or IssueI am having an issue this morning with one song playing over and over again. No matter which song I want to play in my libary, this one song keeps on playing. I can't get ...

  • Regular
  • Plan Premium Country USA Device Laptop Operating System Windows10   My Question or Issue I am having an issue this morning with one song playing over and over again.  No matter wh...
  • mosohodPeti
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium
  • 297 Views
  • 1 replies
  • 0 likes

Close my Facebook

PlanPremiumCountryMexicoDeviceiPhone 7Operating SystemiOS 10 Hi, recently i closed my FB account, so i lost all my playlists i made, is there any way to recover them up? BTW i still use the same email to login.

  • Newbie
  • Plan Premium Country Mexico Device iPhone 7 Operating System iOS 10   Hi, recently i closed my FB account, so i lost all my playlists i made, is there any way to recover them up? BTW i ...
  • Jose_M
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with google home mini incentive

Hi,I have a family plan and I have subscribe to the google home mini incentive,I've receive an email says that my google home mini is ready to be shipped but when I click on the mail to proceed to the shipping i'm redirected to the family subscriptio...

  • Newbie
  • Hi, I have a family plan and I have subscribe to the google home mini incentive, I've receive an email says that my google home mini is ready to be shipped but when I click on the mail to proceed t...
  • Katerina
  • Spotify Legend
  • 443 Views
  • 2 replies
  • 1 likes
  • Account
    Subscription
  • 443 Views
  • 2 replies
  • 1 likes

Solved!! Logged out Randomly

Okay, so this started happening about a month ago, but multiple times each day my phone/computer starts playing some random album and then logs me out of my account. Something of note is that it is always the same album that is played before this hap...

  • Casual Listener
  • Okay, so this started happening about a month ago, but multiple times each day my phone/computer starts playing some random album and then logs me out of my account. Something of note is that it is a...
  • OneByBoo
  • Roadie
  • 15198 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 15198 Views
  • 1 replies
  • 0 likes

Question about Playlists

So, I recently exceeded my playlist on Spotify. Now, I want to continue this playlist in a second part. Now here is where my problem lies: I don't want to have the same tracks from the first one be on the second one. I wish there was a way to "Skip D...

  • Casual Listener
  • So, I recently exceeded my playlist on Spotify. Now, I want to continue this playlist in a second part. Now here is where my problem lies: I don't want to have the same tracks from the first one...
  • OneByBoo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Why can't I cancel my premium subscription?

Hello I am part of a family plan but wish to cancel it. I am not the owner of the subscription. I have followed the instructions to "Cancel Premium" on my profile page and it says to me "your premium will end on the next date" but it doesn't. I have ...

  • Newbie
  • Hello I am part of a family plan but wish to cancel it.  I am not the owner of the subscription.  I have followed the instructions to "Cancel Premium" on my profile page and it says to me "...
  • OneByBoo
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 258 Views
  • 1 replies
  • 0 likes

"Desafortunadamente,este codigo Premium parece no ser valido

Eh comprado una tarjeta de regalo en tienda OXXO ,eh intentado ingresar el codigo de la tarjeta de regalo de $100 para renovar mi suscripcion unica premium pero no acepta el codigo ,verifique con todas las letras y mayusculas pero persiste el problem...

  • Newbie
  • Eh comprado una tarjeta de regalo en tienda OXXO ,eh intentado ingresar el codigo de la tarjeta de regalo de $100 para renovar mi suscripcion unica premium pero no acepta el codigo ,verifique con tod...
  • Brunelicia
  • Community Legend
  • 3355 Views
  • 1 replies
  • 3 likes
  • Account
    Other
    Premium
  • 3355 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution discord spotify connection error

PlanFreeCountrySingaporeDevice Operating SystemWindows 10 My Question or IssueSo I just started using Spotify, and for some reason, I cant connect my discord account to my spotify account. I've tried logging out both acccounts, clearing broswing data...

  • Casual Listener
  • Plan Free Country Singapore Device   Operating System Windows 10   My Question or Issue So I just started using Spotify, and for some reason, I cant connect my discord account to ...
  • marcaevans
  • Composer
  • 38880 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 38880 Views
  • 6 replies
  • 1 likes

Account issues

So I have a premium account and cant log into it due to a deactivated email account that was hacked. So I was wanting to cancel that account to start up a new one but cant do that without logging into it. Anyone that can help out with that would be g...

  • Visitor
  • So I have a premium account and cant log into it due to a deactivated email account that was hacked. So I was wanting to cancel that account to start up a new one but cant do that without logging int...
  • xoholo
  • Composer
  • 599 Views
  • 2 replies
  • 1 likes
  • 599 Views
  • 2 replies
  • 1 likes

Multi Listening Feature suggestions

Hello, while talking to some friends over the internet I came up with an idea.A "lobby" in which you invite friends and the creator of the lobby is the "dj" and anybody else can also add songs, but the owner needs to approve them or something like th...

  • Newbie
  • Hello,   while talking to some friends over the internet I came up with an idea. A "lobby" in which you invite friends and the creator of the lobby is the "dj" and anybody else can also add s...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes