Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1751 Views
0 replies
8 likes
Security

1751 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Not applicable
447490 Views
970 replies
108 likes
Account

447490 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199456 Views
119 replies
116 likes
Account

1199456 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Tuesday
Maria
Moderator
108577 Views
72 replies
11 likes
Account
Login
Premium

108577 Views
72 replies
11 likes

Solved!! Random log-out & can't recover password

Hello! This isn't regarding my own account, it's about my girlfriends account. Yesterday her app kept pausing and stuttering, which was odd. Then when playing music this morning she got logged out of the app entirely, and then it wouldn't let her sig...

Loopsie
Casual Listener
Hello! This isn't regarding my own account, it's about my girlfriends account. Yesterday her app kept pausing and stuttering, which was odd. Then when playing music this morning she got logged out of...
2019-05-22 4:01:11 PM
2019-05-30 3:06:03 PM
Loopsie
Casual Listener
1066 Views
2 replies
0 likes
Account

1066 Views
2 replies
0 likes

Solved!! Can't delete my account

I can't delete my account through the support page (https://support.spotify.com/us/contact-spotify-support/).I select "Account" -> "I want to close my account permanently", and select "Close Account" in Step 3, but it kept taking me back to Step 1......

user-removed
Visitor
I can't delete my account through the support page (https://support.spotify.com/us/contact-spotify-support/). I select "Account" -> "I want to close my account permanently", and select "Close Acc...
2019-05-01 9:50:03 AM
2019-05-30 2:49:43 PM
user-removed
Not applicable
11237 Views
12 replies
0 likes
Account

11237 Views
12 replies
0 likes

Solved!! Why music starts playing from a from a different device that isn't even mine...

Whenever I go to play music on my device it pops up and says "Now Playing On Web Player(Chrome)", I once used this device for music then I deleted it. So why is my account still being used by a device that I don't even have in my possession anymore? ...

BryceN
Casual Listener
Whenever I go to play music on my device it pops up and says "Now Playing On Web Player(Chrome)", I once used this device for music then I deleted it. So why is my account still being used by a devic...
2019-05-27 12:23:00 AM
2019-05-30 2:27:49 PM
JBayudz
Composer
1197 Views
5 replies
0 likes
Account
Other
Premium
Security
Subscription

1197 Views
5 replies
0 likes

A wild scammer appeared?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I use a tool that allows me to turn off my pc. I setted it yesterday night while I was liste...

ggflayeep
Regular
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-05-30 11:25:54 AM
2019-05-30 12:43:13 PM
Billy-J
Spotify Star
283 Views
1 replies
0 likes
Account
Other
Security

283 Views
1 replies
0 likes

I am locked out of my Spotify account because of the Spotify Support now

Why can I not access my account now after using the support line for Spotify? They locked my account and this is**bleep** after I pay for premium and the service they lock me out of my own account. The Spotify Support line locked me out of my own acc...

BryceN
Casual Listener
Why can I not access my account now after using the support line for Spotify? They locked my account and this is**bleep** after I pay for premium and the service they lock me out of my own ac...
2019-05-30 7:09:10 AM
2019-05-30 11:42:59 AM
ggflayeep
Regular
1615 Views
2 replies
0 likes
Account
Login
Other
Premium
Security

1615 Views
2 replies
0 likes

Superuser Contribution Security issues and can't talk to anyone....

My account has been hacked (someone is making playlists) and Spotify clearly knows b/c I got an email telling my my password needs to be reset. However there was no way for me to talk to anyone about the security of my account. Chatting with someone ...

jmw1217
Newbie
My account has been hacked (someone is making playlists) and Spotify clearly knows b/c I got an email telling my my password needs to be reset. However there was no way for me to talk to anyone about...
2019-05-29 11:42:53 PM
2019-05-30 11:33:21 AM
Peter
Spotify Legend
738 Views
3 replies
0 likes
Security

738 Views
3 replies
0 likes

Solved!! Can not access my playlists

I was logged out and my password was reset due to detected suspicious activity, which is fine. When I tried to log in again I had a lot of problem. When if finally worked I was no longer connected to spotify family. I don´t know if that is standard p...

user-removed
Visitor
I was logged out and my password was reset due to detected suspicious activity, which is fine. When I tried to log in again I had a lot of problem. When if finally worked I was no longer connected to...
2019-05-29 1:15:18 PM
2019-05-30 9:32:31 AM
user-removed
Not applicable
882 Views
6 replies
0 likes
Account

882 Views
6 replies
0 likes

Can't Login

Plan - Premium (Family related plan)Country - USA Device - iPhone X, Laptop Operating System - iOS 12.31.1 and Windows 10 My Question or Issue - Yesterday, I went on my Spotify app and noticed I am no longer logged in. I put in my password and kept b...

qirahs
Newbie
Plan - Premium (Family related plan) Country - USA Device - iPhone X, Laptop Operating System - iOS 12.31.1 and Windows 10 My Question or Issue - Yesterday, I went on...
2019-05-29 11:30:15 PM
2019-05-30 7:03:55 AM
OneByBoo
Roadie
454 Views
1 replies
0 likes
Login

454 Views
1 replies
0 likes

Can't log in

I've been having a problem logging in for the past few days, even though I am sure i am using the right password for my account. I've tried logging in with my username (which I've always done anyway), and also tried requesting a new password, but I d...

bunnypm1
Newbie
I've been having a problem logging in for the past few days, even though I am sure i am using the right password for my account. I've tried logging in with my username (which I've always done anyway)...
2019-05-29 12:19:20 AM
2019-05-30 7:00:02 AM
OneByBoo
Roadie
331 Views
1 replies
0 likes
Login

331 Views
1 replies
0 likes

[Solved] Alternative Spotify Desktop App for Windows on Working Computer

Hi all to the Spotify Community and Users;Recently i had a problem on my work computer using downloaded Spotify app, because of IT principles. When you start the application, it gives a proxy error. This happens due to the IT blocking different apps ...

BatuhanKahraman
Casual Listener
Hi all to the Spotify Community and Users; Recently i had a problem on my work computer using downloaded Spotify app, because of IT principles. When you start the application, it gives a proxy error...
2019-03-15 10:47:18 AM
2019-05-29 8:55:52 PM
Jᴀᴄᴋ
Roadie
6667 Views
1 replies
3 likes
Other

6667 Views
1 replies
3 likes

New account with all my old data

Hi, I need to start a new account but with all my old data (bands, songs, list, etc). Does any one know how can accomplish this?

sebamotion
Regular
Hi, I need to start a new account but with all my old data (bands, songs, list, etc). Does any one know how can accomplish this?
2019-05-29 5:12:52 PM
2019-05-29 6:22:33 PM
sebamotion
Regular
646 Views
2 replies
0 likes
Account

646 Views
2 replies
0 likes

Name on Spotify changed out of sudden

PlanPremiumCountryUSADeviceMultiple devicesMy Question or IssueThis morning, the name on my account is changed out of sudden. It was changed from "Emilia Li" to a name in foreign characters that I haven't been using for many years. And I don't have a...

emiliawithyou
Casual Listener
Plan Premium Country USA Device Multiple devices My Question or Issue This morning, the name on my account is changed out of sudden. It was changed from "Emilia Li" to a name in foreign charac...
2019-05-29 4:52:46 PM
2019-05-29 5:52:41 PM
emiliawithyou
Casual Listener
680 Views
2 replies
0 likes
Account

680 Views
2 replies
0 likes

Superuser Contribution Can't disable videos and no plans to let us. Does Spotify want us to get into a car accident>

The app plays videos while driving and they have said they have no plan to let us disable it -- https://community.spotify.com/t5/Live-Ideas/Music-Option-to-disable-Videos-in-curated-Playlists/idi-p/1620225. Are they saying you want us driving distrac...

IMTheNachoMan
Regular
...weeted to them in the hopes this gets some publicity cause it's rather dangerous on their part. https://twitter.com/imthenachoman/status/1129156370039791616
2019-05-17 1:09:57 AM
2019-05-29 5:27:26 PM
IMTheNachoMan
Regular
1954 Views
12 replies
2 likes
Other

1954 Views
12 replies
2 likes

Suggested music

I want to know if there is any way to change suggestions. I am from Argentina and I hate music in Spanish. All the suggested playlist are in spanish... Thanks!

Javimir
Casual Listener
I want to know if there is any way to change suggestions. I am from Argentina and I hate music in Spanish. All the suggested playlist are in spanish... Thanks!
2019-05-21 1:50:11 PM
2019-05-29 4:21:12 PM
Javimir
Casual Listener
289 Views
2 replies
0 likes
Account

289 Views
2 replies
0 likes

Lost listening history from Facebook-connected account

Hi, I'd been using Spotify through my Facebook account with Premium. I stopped the subscription for a short while, but when I wanted to come back, I accidentally bought Premium on an old account created independently from the Facebook account. So I d...

wmr01
Casual Listener
Hi, I'd been using Spotify through my Facebook account with Premium. I stopped the subscription for a short while, but when I wanted to come back, I accidentally bought Premium on an old account crea...
2019-05-29 9:17:59 AM
2019-05-29 1:47:23 PM
OneByBoo
Roadie
302 Views
1 replies
0 likes
Account

302 Views
1 replies
0 likes

Solved!!Superuser Contribution My original account is deactivated?

I had an account for years but the last period I was abroad for a while and I just found a couple of days ago an email from spotify which was sent in early april asking me to reset my password. I tried to do it now (7-8 weeks after I recieved the ema...

Argo2
Casual Listener
I had an account for years but the last period I was abroad for a while and I just found a couple of days ago an email from spotify which was sent in early april asking me to reset my password. I tri...
2019-05-15 10:28:40 PM
2019-05-29 10:39:02 AM
Katerina
Spotify Legend
3204 Views
7 replies
1 likes
Account
Login

3204 Views
7 replies
1 likes

Compliments on your customer service

Wanted to express my thanks to the customer service from Aileen G this morning in sorting out an issue with my account. I was amazed at how easy it was to chat with one of the team and how they were able to easily assist my issue - for info, I was un...

beamerkj
Newbie
Wanted to express my thanks to the customer service from Aileen G this morning in sorting out an issue with my account. I was amazed at how easy it was to chat with one of the team and how they were ...
2019-05-29 2:22:10 AM
2019-05-29 3:52:08 AM
Billy-J
Spotify Star
331 Views
1 replies
0 likes
Other

331 Views
1 replies
0 likes

Password changed ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI went on the spotify app this afternoon afternoon, the last time i had used it was this morn...

adamoflanagan
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I went ...
2019-05-28 9:50:42 PM
2019-05-28 12:38:37 AM
JBayudz
Composer
370 Views
1 replies
0 likes
Account
Premium

370 Views
1 replies
0 likes

Can’t log into my account

PlanPremiumCountryUSDevice(iPhone XROperating System(iOS 10 My Question or IssueWas signed out of my account and now I can’t log back in. I have tried username and email both not working. No emails are being sent to reset my password or anything. Sup...

user-removed
Visitor
Plan Premium Country US Device (iPhone XR Operating System (iOS 10 My Question or Issue Was signed out of my account and now I can’t log back in. I have tried username and email both...
2019-05-28 8:37:47 PM
2019-05-28 9:34:24 PM
phil_burness
Casual Listener
712 Views
2 replies
0 likes
Account

712 Views
2 replies
0 likes

How to merge old with current accounts

Hi ThereMy old email associated with Spotify was hacked -so was my facebook account-, so I lost all access to it. I blocked my old Spotify account and purchased a new one, but I don't want to loose all my playlists and preferences. Is there any way t...

Danielita
Newbie
Hi There My old email associated with Spotify was hacked -so was my facebook account-, so I lost all access to it. I blocked my old Spotify account and purchased a new one, but I don't want to loo...
2019-05-28 9:05:24 PM
2019-05-28 9:22:00 PM
Jᴀᴄᴋ
Roadie
398 Views
1 replies
0 likes
Account
Premium
Subscription

398 Views
1 replies
0 likes

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