Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287397 Views

529 replies

34 likes

Account
Free
  • 287397 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13623 Views

6 replies

11 likes

Security
  • 13623 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540257 Views

990 replies

114 likes

Account
  • 540257 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129600 Views

74 replies

12 likes

Account
Login
Premium
  • 129600 Views
  • 74 replies
  • 12 likes

Upgraded from FREE -> Premium but it still say's im having Free version.

Just upgraded spotify FREE to Premium. Account management site says im using Premium, but when I start spotify it's playing as in Free version. How to fix this?

Newbie

Just upgraded spotify FREE to Premium. Account management site says im using Premium, but when I start spotify it's playing as in Free version.   How to fix this?

donbergaaas

Composer

846 Views

3 replies

1 likes

  • 846 Views
  • 3 replies
  • 1 likes

Lost access to my spotify account

Hello, Was logging into my spotify accoun today and keept getting throwed out, and got the error on that my password was either spelled wrong or something, was doing this serveral times and started to notice that there were something wrong, tried to ...

Newbie

Hello, Was logging into my spotify accoun today and keept getting throwed out, and got the error on that my password was either spelled wrong or something, was doing this serveral times and started t...

donbergaaas

Composer

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Solved!! Username has changed after password change

Hi recently I have changed my password for a safety reasons. My account has been created using Facebook. I always seen my name as a username but after password change its a random string. It's really annoying how can I switch back to my name?

Newbie

Hi recently I have changed my password for a safety reasons. My account has been created using Facebook. I always seen my name as a username but after password change its a random string. It's really...

Loxer

Community Legend

690 Views

1 replies

0 likes

Account
Premium
  • 690 Views
  • 1 replies
  • 0 likes

Hacked

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid Oreo, Windows 10 My Question or IssueI have been hacked, I get to log onto the account but the account itself is been taken over by a random username and country code CZ. For someo...

Visitor

Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android Oreo, Windows 10   My Question or Issue I have been hacked, I get to log onto the account but the acco...

Loxer

Community Legend

997 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 997 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

Plan - PremiumCountry - Philippines Device - iPhone 7, Macbook Pro early 2013Operating System - iOS 10, MACOS Mojave My Issue:Hi, for the past few months I noticed weird playlists keep showing up on my account. These are arab playlist that I never li...

Visitor

Plan - Premium Country - Philippines   Device - iPhone 7,  Macbook Pro early 2013 Operating System - iOS 10, MACOS Mojave   My Issue: Hi, for the past few months I not...

SehirMerkezi

Casual Listener

935 Views

4 replies

1 likes

Account
Login
Other
Security
  • 935 Views
  • 4 replies
  • 1 likes

getting followers

i need followers so i could try to make passive income online, i have some playlists you can listen to and i can also listen to yours. i want to be able to follow Spotify accounts and also have others follow mine as well. Thanks

Casual Listener

i need followers so i could try to make passive income online, i have some playlists you can listen to and i can also listen to yours. i want to be able to follow Spotify accounts and also have other...

Rene01

Community Legend

825 Views

4 replies

0 likes

Account
Free
Login
  • 825 Views
  • 4 replies
  • 0 likes

Someone using my account!

PlanFreeCountryUSA DeviceLenovo YogaOperating SystemLaptop My Question or IssueSomeone has been using my account. I have logged out all devices, removed all offline devices, and changed my password, but there is music in my recently listened again th...

Visitor

Plan Free Country USA   Device Lenovo Yoga Operating System Laptop   My Question or Issue Someone has been using my account. I have logged out all devices, removed all offline de...

Jose_M

Spotify Star

636 Views

1 replies

0 likes

Account
  • 636 Views
  • 1 replies
  • 0 likes

Tried EVERYTHING, Android App will not login with absolutely verified correct info.

A month or so back I got a new phone, and I have never been able to login to my Spotify account on it despite multiple uninstalls, cache clearing, resetting my password, attempting to log in with Facebook, attempting to login with special device user...

Casual Listener

A month or so back I got a new phone, and I have never been able to login to my Spotify account on it despite multiple uninstalls, cache clearing, resetting my password, attempting to log in with Fac...

Cyanblue

Newbie

1274 Views

5 replies

1 likes

Login
  • 1274 Views
  • 5 replies
  • 1 likes

Solved!! Text message scam

Hi, I just received a SMS message from "Spotify" about a suspicious action linked to my phone number and they asked me to click on a link or they will suspend my account?!Is it fake ? Thank you, Sam

Casual Listener

Hi, I just received a SMS message from "Spotify" about a suspicious action linked to my phone number and they asked me to click on a link or they will suspend my account?! Is it fake ?   Than...

mrrobineau89

Casual Listener

12122 Views

3 replies

0 likes

Account
  • 12122 Views
  • 3 replies
  • 0 likes

COBRO EN DOLARES

OBTUVE EL PLAN PREMIUM, A 28.90 SOLES COMO INDICA EN SU PUBLICIDAD, PERO ME ESTÁN COBRANDO EN DÓLARES, Y QUIERO QUE ME COBREN EN MI MONEDA LOCAL QUE ES EN SOLES. PlanPremiumCountryPeru

Visitor

OBTUVE EL PLAN PREMIUM, A 28.90 SOLES COMO INDICA EN SU PUBLICIDAD, PERO ME ESTÁN COBRANDO EN DÓLARES, Y QUIERO QUE ME COBREN EN MI MONEDA LOCAL QUE ES EN SOLES.       Plan Premiu...

donbergaaas

Composer

978 Views

2 replies

0 likes

Account
  • 978 Views
  • 2 replies
  • 0 likes

Two accounts?

Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it. This morning I could not remember my password or remember if I had signed up with Faceb...

Visitor

Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it.  This morning I could not remem...

Brunelicia

Community Legend

369 Views

1 replies

0 likes

Account
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Linking to facebook & unable to find friends

Hello,years back I had a facebook account with the same email I have today. I think I already linked my spotify to facebook back then, and I'm trying to do it again, but my username stays a number and not my facebook account, and as a a sideeffect, I...

Casual Listener

Hello, years back I had a facebook account with the same email I have today.  I think I already linked my spotify to facebook back then, and I'm trying to do it again, but my username stays a n...

Rene01

Community Legend

629 Views

3 replies

0 likes

Account
  • 629 Views
  • 3 replies
  • 0 likes

Songs and playlists lost--replaced by new songs and playlists

Hello, Today I logged into Spotify to find that my playlists were all deleted (including My Discover Weekly) and replaced with playlists I did not create (containing songs I don't listen to). I checked my "Songs" folder and noticed that many new song...

Newbie

Hello,   Today I logged into Spotify to find that my playlists were all deleted (including My Discover Weekly) and replaced with playlists I did not create (containing songs I don't listen to)...

OneByBoo

Roadie

498 Views

1 replies

0 likes

Account
  • 498 Views
  • 1 replies
  • 0 likes

Cuando busco mi usuario desde otra cuenta no aparece

PlanFreeCountryColombia My Question or IssueCree un nuevo usuario de Spotify y al buscarlo desde otra cuenta la plataforma me dice que no encuentra ningún resultado. ¿Porqué ocurre esto?

Visitor

Plan Free Country Colombia   My Question or Issue Cree un nuevo usuario de Spotify y al buscarlo desde otra cuenta la plataforma me dice que no encuentra ningún resultado. ¿Porqué ocurre e...

Luan

Spotify Star

796 Views

1 replies

0 likes

Account
  • 796 Views
  • 1 replies
  • 0 likes

Solved!! Registering Spotify Premium with Spark

My spark plan has changed, but still has Spotify Premium. I go to Register. Enter my mobile number, and cant get any further than this message: 'Looks like you've already got Spotify on this number. Want to try another number instead?' Any help would...

Visitor

My spark plan has changed, but still has Spotify Premium.  I go to Register. Enter my mobile number,  and cant get any further than this message:   'Looks like you've already got Sp...

Luan

Spotify Star

3413 Views

7 replies

0 likes

Account
Premium
Subscription
  • 3413 Views
  • 7 replies
  • 0 likes

'New Releases' in the genre Country never update

PlanPremiumCountryUK Wasn't too sure of the correct topic for this post so please advise if it would be better suited elsewhere. The issue is as follows: going to, Browse - Genres & Moods - Country, brings up the genre page with playlists and what ar...

Visitor

Plan Premium Country UK   Wasn't too sure of the correct topic for this post so please advise if it would be better suited elsewhere.    The issue is as follows: going to, Brows...

user-removed

Not applicable

773 Views

2 replies

0 likes

Other
Premium
  • 773 Views
  • 2 replies
  • 0 likes

Moods artists page missing music

Hi guys... I’ve just noticed that Moods and Nightingale Dime Ep isn’t synced to Moods artists page. See both below if they could be synchronised it would be great for listeners https://open.spotify.com/artist/14uVJsPC4DByeuD0cq36ez?si=sZn4CV1xRlW4EKx...

Newbie

Hi guys... I’ve just noticed that Moods and Nightingale Dime Ep isn’t synced to Moods artists page. See both below if they could be synchronised it would be great for listeners     https:...

OneByBoo

Roadie

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Can't reset password

I'm attempting to unlink my Facebook account from my Spotify account. I followed these steps and saw that I needed to reset my password for the email. When I follow the password reset process, I receive a reset link in my email and sent to the reset ...

Casual Listener

I'm attempting to unlink my Facebook account from my Spotify account. I followed these steps and saw that I needed to reset my password for the email. When I follow the password reset process, I...

Luan

Spotify Star

1333 Views

3 replies

0 likes

Account
  • 1333 Views
  • 3 replies
  • 0 likes

Solved!! Next song "In queue" disappears (Read below)

PlanPremiumDeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueI hope you can see it on the video I attached, that whenever I add a song to the Queue, it disappears. I can't move it, I can't remove it. This has been going on for about 2 months...

Regular

Plan Premium Device iPhone 8 Operating System iOS 12.4   My Question or Issue I hope you can see it on the video I attached, that whenever I add a song to the Queue, it disappears. I can...

stratofortress2

Regular

11613 Views

8 replies

0 likes

Other
Premium
  • 11613 Views
  • 8 replies
  • 0 likes

Changing song metadata

My Question or IssueI uploaded a song through Distrokid onto spotify. I only realized now that it also put my whole full name on it, not just my artist name. How can I change that? Thank you,Richard

Casual Listener

My Question or Issue I uploaded a song through Distrokid onto spotify. I only realized now that it also put my whole full name on it, not just my artist name. How can I change that?   Thank y...

NordicDunn

Casual Listener

5931 Views

6 replies

0 likes

Other
  • 5931 Views
  • 6 replies
  • 0 likes