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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396562 Views
  • 944 replies
  • 107 likes
  • Account
  • 396562 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170561 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170561 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98850 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98850 Views
  • 68 replies
  • 10 likes

Superuser Contribution Account Hacked

Yesterday my spotify account was hacked. I had to create a new account to even make this post. I cannot reset my password because my email address was completely taken off that account and I am paying for family premium on that account. I have tried ...

  • Newbie
  •   Yesterday my spotify account was hacked. I had to create a new account to even make this post.   I cannot reset my password because my email address was completely taken off that accou...
  • Billy-J
  • Spotify Star
  • 574 Views
  • 6 replies
  • 0 likes
  • Account
  • 574 Views
  • 6 replies
  • 0 likes

songs are missing from spotify

PlanFree CountryIndia Hello there,I am not able to find songs like linkin park and others too as well as not every songs are available from the other artists. Why is it so?

  • Visitor
  • Plan Free   Country India   Hello there, I am not able to find songs like linkin park and others too as well as not every songs are available from the other artists. Why is it so? &...
  • Ethan_Moore004
  • Composer
  • 451 Views
  • 2 replies
  • 0 likes
  • Other
  • 451 Views
  • 2 replies
  • 0 likes

Superuser Contribution Name suddenly changed to device username

PlanPremiumCountryVietnamDevice(iPhone, Laptop)Operating System(iOS 11, Windows 10)My Question or IssueAfter downloaded Spotify for PC and logged in by email and password, my name (previously same as Facebook account's name) suddenly changed to devic...

  • Casual Listener
  • Plan Premium Country Vietnam Device (iPhone, Laptop) Operating System (iOS 11, Windows 10) My Question or Issue After downloaded Spotify for PC and logged in by email and password, my name (...
  • Guido
  • Spotify Legend
  • 1013 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1013 Views
  • 2 replies
  • 1 likes

Superuser Contribution My account had beed merged with other users account

PlanPremiumCountryTurkeyDeviceMacbook Pro, Nokia 8, Desktop)Operating SystemIOS, Android, Windows 10 My Question or IssueMy account had been merged with other users account (or hacked). Now my "Discover Weekly" is gone mad. All songs are Spanish and ...

  • Visitor
  • Plan Premium Country Turkey Device Macbook Pro, Nokia 8, Desktop) Operating System IOS, Android, Windows 10   My Question or Issue My account had been merged with other users account (...
  • Guido
  • Spotify Legend
  • 369 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Log In

I have used Spotifiy issue-free for the past three or so years. The other day when I went to log on my computer, and sign in, it said my username nor email were connected to an account. I then tried to reset my password, and it said there was no acco...

  • Visitor
  • I have used Spotifiy issue-free for the past three or so years. The other day when I went to log on my computer, and sign in, it said my username nor email were connected to an account. I then tried ...
  • Guido
  • Spotify Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 473 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium account was stolen. email and password was changed

someone stole my premium account, reactivated it, and then changed the email and password.I have no access to it what so ever. they have my card information. do they have ALL the card info or just the last 4 digits just to activate the account (which...

  • Casual Listener
  • someone stole my premium account, reactivated it, and then changed the email and password. I have no access to it what so ever. they have my card information. do they have ALL the card info or just ...
  • Guido
  • Spotify Legend
  • 461 Views
  • 3 replies
  • 0 likes
  • Account
  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reset password link does not work.

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy s9, PC)Operating System(Android, Windows 10) My Question or IssueThis is not my premium account. My premium account has been randomly logged out. When I try to log in on my phone or my PC, it says ...

  • Visitor
  • Plan Premium Country United States Device (Samsung Galaxy s9, PC) Operating System (Android, Windows 10)   My Question or Issue This is not my premium account. My premium account has b...
  • Guido
  • Spotify Legend
  • 413 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Regarding Spotify revenue technicalities

I'm wondering about how the Spotify revenues are paid to artists technically. If an indie musician who doesn't belong to any label nor royalty collecting society like ASCAP publishes music via aggregate like CDBaby, does he get all of the relevant in...

  • Roadie
  • I'm wondering about how the Spotify revenues are paid to artists technically. If an indie musician who doesn't belong to any label nor royalty collecting society like ASCAP publishes music via aggreg...
  • Guido
  • Spotify Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • Other
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution I think my other account may be hacked

PlanFreeCountry Wales, United KingdomDeviceSamsung Galaxy S6 // Levono ThinkpadOperating SystemAndroid // Windows My Question or Issue I think my other account "bursasaw" may have been hacked!! I've been logged out of everything, and my passwords don...

  • Regular
  • Plan Free Country  Wales, United Kingdom Device Samsung Galaxy S6 // Levono Thinkpad Operating System Android // Windows   My Question or Issue  I think my other account "bur...
  • Katerina
  • Spotify Legend
  • 915 Views
  • 11 replies
  • 1 likes
  • Account
    Free
    Login
    Security
  • 915 Views
  • 11 replies
  • 1 likes

family account log in

PremiumCountry Germany My Question or Issuei made my private account to a family account and create 3 slots for my mom and sisters. The Account became upgraded at 2. March 2019. Everything worked until yesterday the 20. March 2019. My family need to ...

  • Casual Listener
  • Premium Country Germany   My Question or Issue i made my private account to a family account and create 3  slots for my mom and sisters. The Account became upgraded at 2. March 2019. Ev...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution mail per eliminare account

PlanFreeCountryITALIADeviceMacbook Pro Operating SystemiOS 10 My Question or IssueBuongiorno sto cercando di chiudere il mio account spotify per l'indirizzo *snip* ma non mi arriva la mail..... potete verificare o chiuderemi voi gentilmente l'account...

  • Visitor
  • Plan Free Country ITALIA Device Macbook Pro  Operating System iOS 10   My Question or Issue Buongiorno sto cercando di chiudere il mio account spotify per l'indirizzo *snip* &nbs...
  • Guido
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! My account got deleted!

PlanPremiumCountryIsrael DeviceOneplus 6Operating System Android Oreo My Question or IssueI opened the app this morning and the log in screen came on. I never needed to log in after i had opened my account (about 3-4 months ago) so i was surprised. A...

  • Visitor
  • Plan Premium Country Israel  Device Oneplus  6 Operating System  Android Oreo   My Question or Issue I opened the app this morning and the log in screen came on. I ...
  • mosohodPeti
  • Composer
  • 560 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution Behind the Lyrics and other options are not available

Behind the lyrics card and the card to see the singers details are not available in my account (Below the artwork and time bar). But they are available my brother's account.

  • Casual Listener
  • Behind the lyrics card and the card to see the singers details are not available in my account (Below the artwork and time bar). But they are available my brother's account. 
  • Guido
  • Spotify Legend
  • 443 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution only the first 50 tracks of audiobooks visible

PlanPremiumCountryGermanyDeviceiPadOperating System(iOS 12.1.4) Even if i am logged in as premium user, i cant deactivate the shuffle function. Since yesterday, everything was fine, but with the new update i can only view the first 50 tracks of audio...

  • Regular
  •   Plan Premium Country Germany Device iPad Operating System (iOS 12.1.4)   Even if i am logged in as premium user, i cant deactivate the shuffle function. Since yesterday, everyth...
  • Guido
  • Spotify Legend
  • 681 Views
  • 11 replies
  • 1 likes
  • Account
    Premium
  • 681 Views
  • 11 replies
  • 1 likes

Superuser Contribution Récupérer mon profil Artiste

Bonjour,Mon problème est que partagé mes titres SoundCloud sur spotify et d'autre plateforme (ils sont encore en cours de vérification). Quelques mois avant cela, un amis a moi a mis un son sur spotify et m'a mentionné en tant que "second artiste" et...

  • Visitor
  • Bonjour, Mon problème est que partagé mes titres SoundCloud sur spotify et d'autre plateforme (ils sont encore en cours de vérification). Quelques mois avant cela, un amis a moi a mis un son sur spo...
  • Guido
  • Spotify Legend
  • 2276 Views
  • 1 replies
  • 0 likes
  • Account
  • 2276 Views
  • 1 replies
  • 0 likes

I think someone took over my old account and reactivated premium.

PlanPremiumCountry DeviceSamsung Galaxy S8 and DesktopOperating SystemAndroid and Windows 8.1 previously, Windows 10 just a week ago. My Question or IssueI had cancelled my premium on my account on February 4 2019. Got a confirmation email saying tha...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy S8 and Desktop Operating System Android and Windows 8.1 previously, Windows 10 just a week ago.   My Question or Issue I had cancelled...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Through Facebook created Account

Hello! I usually dont post in forums unless I'm very desperate, which is the case here.So I have 2 Spotify Accounts, one that I use and one that Facebook created for me. I read nearly every post in here about that kind of problem but I didn't get a p...

  • Casual Listener
  • Hello! I usually dont post in forums unless I'm very desperate, which is the case here. So I have 2 Spotify Accounts, one that I use and one that Facebook created for me. I read nearly every post in...
  • dinnies
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • Account
  • 387 Views
  • 2 replies
  • 0 likes

Solved!! Country change

PlanPremiumCountry DeviceLg v20Operating SystemAndroid Oreo My Question or IssueI neeyto change my country immediately .I canceled my premium plan because I moved to US. And now I want to immediately start a new premium plan .

  • Casual Listener
  •   Plan Premium Country   Device Lg v20 Operating System Android Oreo   My Question or Issue I neeyto change my country immediately .I canceled my premium plan because I...
  • Luan
  • Spotify Star
  • 785 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 785 Views
  • 3 replies
  • 0 likes

Cannot log into my spotify account on desktop

PlanPremiumCountryCanadaDeviceMac desktopMy Question or IssueI have spotify premium on my mobile device and have been trying to log into spotify on my desktop with no luck. It continuously says that my email/password is invalid and I've tried all the...

  • Newbie
  • Plan Premium Country Canada Device Mac desktop My Question or Issue I have spotify premium on my mobile device and have been trying to log into spotify on my desktop with no luck. It continuou...
  • marcaevans
  • Composer
  • 520 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 520 Views
  • 2 replies
  • 0 likes

Zahlen ohne Kreditkarte oder PayPal

Switzland (German part):Wir sind ein kleines StartUp und möchten uns wegen den Gebühren keine Kreditkarte leisten. Wie können wir trotzdem unser Spotify-Abo Premium kaufen? Wir sind auch gerne bereit eine Vorauszahlung zu leisten. Danke für die hoffe...

  • Newbie
  • Switzland (German part): Wir sind ein kleines StartUp und möchten uns wegen den Gebühren keine Kreditkarte leisten. Wie können wir trotzdem unser Spotify-Abo Premium kaufen? Wir sind auch gerne bere...
  • marcaevans
  • Composer
  • 7121 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 7121 Views
  • 1 replies
  • 0 likes