Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, Does anyone know how to change the logged in profile for the Spotify Affinity Survey function? Thanks!
I have a problem with my song. The song is associated to other artist with identic name! Not is a first time....i contact my digital distributor ( tunecore) and spotify ...nobody answered! are days and days that my song stay to spotify but not in to ...
PlanFreeCountry U.SDivicePs4Operating SystemPs4 My Question or IssueHow can I stop my ps4 divide from stopping my music every few seconds I've tried everything the help website has to offer. I've even tried changing parental controls. I really want t...
I had a free trial and so Spotify told me that I it’s ending my payment method became invalid so I changed my payment method and it said it’s not gonna charge me , which it did and then renewed my subscription but the problem is that today is the 2nd...
Hi anyone that can help...my manager/producer originally claimed my artist profile (Jason Pieroni), but I would like to claim it from my own email. He deleted his profile and every time I try to claim it, I am told that its been claimed already. The ...
PlanPremiumCountry USDeviceDesktop app, web player and Android app.Operating SystemWindows and Android 8.0.0 My Question or Issue My Spotify account keeps randomly adding playlists to my account. Like, actually adding them to my playlist list, not ju...
PlanFreeCountry Argentina My Question or Issue Trato de ingresar a mi cuenta desde la aplicación y me salta el error 408, que el país no es el mismo que el de mi perfil. Pero no he salido del país ni nada.
Somehow I have 2 accounts under the same user name and email address. One account shows on mobile and is premium and the other is on desktop and is not. The desktop app shows a profile photo, followers, and is linked to facebook. The mobile version i...
A couple of weeks ago I disconnected my facebook from my spotify, not knowing that it would just change my name to a bunch of random numbers. I have tried reconnecting my account but nothing seems to work. I believe the issue has to do with re-connec...
PlanPremiumCountry USADeviceHome Computer, LG V35QOperating SystemAndroid & Windows 10 My Question or IssueFor the past couple of weeks, I've noticed that music that I haven't chosen to listen to or have a preference to listen to will play. For examp...
PlanPremiumCountry USADeviceTwo windows 10 laptops with Sonos and Spotify programsOne Android 9 Pixel 3 My Question or IssueI've been using Spotify with Sonos for a long time, and Spotify connect has worked fine. On both Windows laptops and on my And...
I accidentally hid songs that I like, and now Spotify says it won't play these songs anymore. How can I undo this?
My playlists keep disappearing, is it anything to do with my account listening to my Sonos? I use iPhone XS Max for Sonos and listen to Spotify through sonos or sometimes through the Spotify app. I keep going on the live chat to get them back but it’...
PlanPremiumCountry turkeyDevicehuiweiOperating SystemAndroid Oreo My Question or Issuedue to phone change my mother cant loging to her acc. because she cant remember neither the password nor the mail adress she used when se registered.Premium still c...
PlanPremiumCountry LatviaDeviceIphone 6sOperating SystemWindows 10 My Question or Issue So recently i signed up for spotify family. I had an account before but i deleted it, because i wanted to start all over. Everything was okay, premium worked and ...
I am so thoroughly frustrated that I cannot find my old profile to gather my playlists into this new account. "If you cannot locate your old profile, sign back into it and send a playlist link to your new profile" Well thank you very effing much to f...
PlanFreeCountry GermanyDeviceallOperating Systemall My Question or IssueMy IP Adress is in Germany but some Sites think its in Romania, Spotify too.Can you please correct that issue.
Plan: PremiumCountry: AustraliaDevice: Iphone XS MaxOperating System: 12.1.2 My issue: Hi, Someone is using my spotify against my consent. I’ve tried sign out everywhere, and it doesn’t work properly. Apparently, what this guy do is he put my spotify...
Seem is normal topic after i studied it in here. I found out someone is using my account as they skip my song when im listening and i found unplayed songs in my “Recently played”. I used my facebook account to login my spotify, i clicked logout every...
Please can an admin log me out of all devices. Someone i no longer which to have access has still got access to my account. They do not know my password so just a log out off all devices please! username:benadams5 Premium Iphone XR CountryUK