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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406076 Views
  • 958 replies
  • 107 likes
  • Account
  • 406076 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175821 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175821 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100002 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100002 Views
  • 68 replies
  • 10 likes

I hear a bell sound and "This is for you" before my tracks play...

Whenever I am playing a track on Spotify I hear a bell sound before the song starts and a short message "This is for you" before the song starts. It is creeping me out and I now think my Spotify got hijacked.

  • Music Fan
  • Whenever I am playing a track on Spotify I hear a bell sound before the song starts and a short message "This is for you" before the song starts. It is creeping me out and I now think my Spotify got ...
  • Jose_M
  • Spotify Star
  • 1371 Views
  • 16 replies
  • 0 likes
  • Account
  • 1371 Views
  • 16 replies
  • 0 likes

Superuser Contribution Join account

Help, it's possible join a Facebook account and a mail account in one?

  • Newbie
  • Help, it's possible join a Facebook account and a mail account in one?
  • Jemi
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Create password for my Account

Hello! I'm trying to change my account login method to use username and password but having troubles with emails.Spotify e-mails never arrived on my hotmail account.I know that Hotmail is a pain for some domains. Messages are discarded from server wi...

  • Newbie
  • Hello!   I'm trying to change my account login method to use username and password but having troubles with emails. Spotify e-mails never arrived on my hotmail account. I know that Hotmail i...
  • Jemi
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Birthday Wrong

The birthday on my account is wrong. It says I can only edit it on Facebook, yet the birthday on my Facebook account is correct. Help appreciated!

  • Casual Listener
  • The birthday on my account is wrong. It says I can only edit it on Facebook, yet the birthday on my Facebook account is correct. Help appreciated!
  • Jemi
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

Account

Hi everyone, I'm getting charged twice for my account and I don't know how to contact Spotify and don't know how to fix this problem. CheersJohn

  • Newbie
  •    Hi everyone, I'm getting charged twice for my account and I don't know how to contact Spotify and don't know how to fix this problem.    Cheers John 
  • Billy-J
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountry United States DeviceIphone8 Operating System(iOS 10 My Question or Issue hello! Im trying to cancel my subscription but I don’t know ny username or password. My username is only my first name and when I click forgot password it sen...

  • Casual Listener
  • Plan Premium Country  United States  Device Iphone8  Operating System (iOS 10   My Question or Issue  hello! Im trying to cancel my subscription but I don’t know ny...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 3 replies
  • 0 likes
  • Premium
  • 181 Views
  • 3 replies
  • 0 likes

How to change the Editor's Pick and Genres/Mood selection

Hi, Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume that every single person who lives in a semi-arab-speaking country...

  • Newbie
  •   Hi,  Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume ...
  • osornios
  • Spotify Star
  • 1525 Views
  • 1 replies
  • 10 likes
  • Account
    Other
  • 1525 Views
  • 1 replies
  • 10 likes

Can't login to my Spotify account

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username and the e-mail.

  • Newbie
  • I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username ...
  • osornios
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Résiliation d'abanonnement sans mot de passe

PlanPremiumCountry France Operating System Android Oreo My Question or IssueBonjour,Je me retrouve dans une situation très énervante. Je voudrais résilier mon abonnement prenium étudiant. Malheureusement, j'ai perdu mon mot de passe sur mon compte "a...

  • Visitor
  • Plan Premium Country France  Operating System  Android Oreo   My Question or Issue Bonjour, Je me retrouve dans une situation très énervante. Je voudrais résilier mon abon...
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Account hacked?

PlanPremiumCountry USMy Question or Issue I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who Picks', 'Cabin Fever Music', 'GUUUD Music', and others. They were all ...

  • Newbie
  • Plan Premium Country  US My Question or Issue  I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who...
  • osornios
  • Spotify Star
  • 200 Views
  • 1 replies
  • 1 likes
  • Other
  • 200 Views
  • 1 replies
  • 1 likes

Unable to log in via Spotify or email

My Question or Issue Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the password to that! I am just wanting to update the account t...

  • Casual Listener
  • My Question or Issue  Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the p...
  • Gg104
  • Casual Listener
  • 378 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 378 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Podcast won't show up after updating to MENA account

Hi There, Spotify has recently opened up for the Middle East and North Africa Region. As soon as it is officially available in Dubai, I had subscribed to the premium plan. As soon as I had subscribed to the MENA based Spotify product, I stopped seein...

  • Casual Listener
  • Hi There,   Spotify has recently opened up for the Middle East and North Africa Region.  As soon as it is officially available in Dubai, I had subscribed to the premium plan. A...
  • Peter
  • Spotify Legend
  • 2102 Views
  • 3 replies
  • 1 likes
  • MENA
    podcast
    Podcasts error
  • 2102 Views
  • 3 replies
  • 1 likes

Error 404 password reset

We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page. I saw a solution that said to copy the link in the email and paste it in an incognito window. That still didn't work. Plea...

  • Newbie
  • We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page.  I saw a solution that said to copy the link in the email and past...
  • ShiroRecord
  • Regular
  • 2324 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2324 Views
  • 2 replies
  • 0 likes

Ich kann kein Premium kaufen

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.

  • Casual Listener
  • Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.    
  • Maxim
  • Spotify Star
  • 643 Views
  • 5 replies
  • 0 likes
  • Free
  • 643 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lost songs

Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?

  • Casual Listener
  • Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?  
  • ShiroRecord
  • Regular
  • 297 Views
  • 3 replies
  • 0 likes
  • Account
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo conectarme con mi cuenta de Spotify

Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuita. Pero yo no he salido del país en ningún momento....

  • Casual Listener
  • Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuit...
  • Peter
  • Spotify Legend
  • 655 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 655 Views
  • 5 replies
  • 0 likes

Solved!! Change payment date

Hi Everyone, I do not know if you have had any inconvenience with your payment date however it is happening to me. I really would like to change my payment date because it is causing me delays on my payment to Spotify and that really bothers me. Do y...

  • Newbie
  • Hi Everyone,    I do not know if you have had any inconvenience with your payment date however it is happening to me.  I really would like to change my payment date because it is ...
  • Billy-J
  • Spotify Star
  • 1170 Views
  • 1 replies
  • 0 likes
  • Payment
  • 1170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Clarification on the Terms and Conditions

Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?

  • Casual Listener
  • Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?
  • phelp
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Country settings

PlanPremiumCountry SpainDevicePCOperating Systemw10 My Question or Issue I'm pretty annoyed with the music suggested by Spotify since it usually suggests only playlists or artists that are from Spain or Mex or whatever Spanish speaking country, which...

  • Casual Listener
  •   Plan Premium Country  Spain Device PC Operating System w10   My Question or Issue  I'm pretty annoyed with the music suggested by Spotify since it usually suggests on...
  • carlaFromSpaña
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
  • 210 Views
  • 2 replies
  • 0 likes