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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398122 Views
  • 947 replies
  • 107 likes
  • Account
  • 398122 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171320 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171320 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99058 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99058 Views
  • 68 replies
  • 10 likes

Login

Spotify, I’m not happy. I have another account that is paying for premium and all of a sudden I cannot login, my email isn’t “linked” and password and username that I NEVER changed doesn’t work. What happened, please fix this

  • Newbie
  •   Spotify, I’m not happy. I have another account that is paying for premium and all of a sudden I cannot login, my email isn’t “linked” and password and username that I NEVER changed doesn’t wo...
  • Jose_M
  • Spotify Star
  • 221 Views
  • 1 replies
  • 1 likes
  • Login
  • 221 Views
  • 1 replies
  • 1 likes

Troca de Conta

PlanTenho Premium na minha conta vinculada com o Facebook (acesso via facebook) mas criei outra conta pois não quero mais esse acesso via Facebook.Country BrasilDeviceIphone 7 My Question or IssueEntão, como foi dito, gostaria de transferir os dados ...

  • Newbie
  •   Plan Tenho Premium na minha conta vinculada com o Facebook (acesso via facebook) mas criei outra conta pois não quero mais esse acesso via Facebook. Country  Brasil Device Iphone 7 ...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Cant log in

I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?

  • Casual Listener
  •    I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?
  • Maxim
  • Spotify Star
  • 349 Views
  • 5 replies
  • 0 likes
  • Other
  • 349 Views
  • 5 replies
  • 0 likes

All my music and friends have disappeared

This morning my usual account, which I always log in through facebook, seemed to be inexistent. After many problems, I was finally able to log into this account, but suddenly all my music and friends have disappeared. The account is the same as alway...

  • Newbie
  • This morning my usual account, which I always log in through facebook, seemed to be inexistent. After many problems, I was finally able to log into this account, but suddenly all my music and friends...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 177 Views
  • 1 replies
  • 1 likes

Missing songs and unknown artists added

Arrived in the office earlier today and decided to put on some musics. But as soon as I logged into my Spotify, I realised that all my saved songs, saved artists, saved albums are gone. Instead theey were replaced by about 6 unknown hipster rap/hip-h...

  • Casual Listener
  • Arrived in the office earlier today and decided to put on some musics. But as soon as I logged into my Spotify, I realised that all my saved songs, saved artists, saved albums are gone. Instead theey...
  • Jose_M
  • Spotify Star
  • 433 Views
  • 3 replies
  • 1 likes
  • Security
  • 433 Views
  • 3 replies
  • 1 likes

"Allow Spotify to be opened from the web"

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueIt's not allowed enable this feature anymore. It's a neat feature. Is it possible to bring it back?

  • Regular
  • Plan Premium Country Sweden Operating System Windows 10   My Question or Issue It's not allowed enable this feature anymore. It's a neat feature. Is it possible to bring it back?  
  • Jose_M
  • Spotify Star
  • 1094 Views
  • 3 replies
  • 1 likes
  • Other
    Subscription
  • 1094 Views
  • 3 replies
  • 1 likes

Solved!! Remember me

Plan > PremiumCountry > CZEDevice > PCOperating System > Win 7My Question or IssueWhen logging in (either on spotify.com or the player) there is a tick option "remember me".When I un-tick it > log in > log out it is ticked again and I have to un-tick...

  • Casual Listener
  • Plan > Premium Country >  CZE Device > PC Operating System > Win 7 My Question or Issue When logging in (either on spotify.com or the player) there is a tick option "remember me...
  • modem
  • Casual Listener
  • 2044 Views
  • 4 replies
  • 1 likes
  • Login
  • 2044 Views
  • 4 replies
  • 1 likes

Superuser Contribution Deleted email account associated with Spotify account - can’t retrieve password

My friend got a new phone and is trying to log into his account. He forgot the password and cannot retrieve it because he deleted the email address associated with his account. What does he do?

  • Newbie
  • My friend got a new phone and is trying to log into his account. He forgot the password and cannot retrieve it because he deleted the email address associated with his account. What does he do? 
  • Jemi
  • Spotify Legend
  • 6071 Views
  • 1 replies
  • 0 likes
  • 6071 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change email

I have a big issue. My phone number was ported out to a different company without my authorization. I am not able to access my email because i totally forgot my password and my email has 2 step authentifiction. So basically im screwed. I dont remembe...

  • Newbie
  • I have a big issue. My phone number was ported out to a different company without my authorization. I am not able to access my email because i totally forgot my password and my email has 2 step authe...
  • Jemi
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en nombre de artista

Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distintas mayusculas (yo lo escribi asi sin pensar que pa...

  • Newbie
  • Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distin...
  • Jemi
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Innlogging med mail feilet..

Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook.Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har premium abonnement, betaler 99 i mnd.

  • Visitor
  • Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook. Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har pre...
  • Jemi
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts, can i copy playlists from one to another

Hi, If my Dad has two accounts and wants to use the one that is NOT currently the one specified in Premium, can he copy Playlists from the account he doesnt want on to the one with the e-mail address he does use? this could be confused by the fact th...

  • Newbie
  • Hi, If my Dad has two accounts and wants to use the one that is NOT currently the one specified in Premium, can he copy Playlists from the account he doesnt want on to the one with the e-mail address...
  • Jemi
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primary email issue

So I have a spotify premium account that is linked to my facebook. My facebook email and primary email in setting are different, and I'm trying to make them both my email that I use on facebook. However, it says that the email associated with my face...

  • Newbie
  • So I have a spotify premium account that is linked to my facebook. My facebook email and primary email in setting are different, and I'm trying to make them both my email that I use on facebook. Howe...
  • Jemi
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login vis facebook anymore

I have had a Spotify premium account tied to my facebook credentials for a few years now. Last week I decided to change to a family premium account so that my son and wife could also make use of Spotify. I changed to family premium, set up a new acco...

  • Newbie
  • I have had a Spotify premium account tied to my facebook credentials for a few years now.   Last week I decided to change to a family premium account so that my son and wife could also make us...
  • Jemi
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution PIRATEO CUENTA

Buenos dias, os escribo para comunicaros que algun desgraciadome ha pirateado la cuenta y hoy no me dejaba entrar y me cortaba la sesion desde una tablet creo SM 750me ha borrado todas las playlist, he cambiado clave y he cerrado sesion en todos los ...

  • Newbie
  • Buenos dias, os escribo para comunicaros que algun desgraciado me ha pirateado la cuenta y hoy no me dejaba entrar y me cortaba la sesion desde una tablet creo SM 750 me ha borrado todas las playli...
  • Jemi
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution password

Hello,I'm have a problem with my password. My account is the same as my facebook but now i'm hacked on spotify beacause there is a new list and somebody putt random songs om my own list and changed the the titel to "suuuuperlolman" now I want to set ...

  • Newbie
  • Hello, I'm have a problem with my password. My account is the same as my facebook but now i'm hacked on spotify beacause there is a new list and somebody putt random songs om my own list and changed...
  • Jemi
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can just login for 5 seconds

When ever i try to login to my Desktop spotify i can login but i get kicked 5 seconds after, and it says my password or username is incorrect. I can see my playlists etc, i dont know what email i used, but i do now my username and password. In the br...

  • Newbie
  • When ever i try to login to my Desktop spotify i can login but i get kicked 5 seconds after, and it says my password or username is incorrect. I can see my playlists etc, i dont know what email i use...
  • Jemi
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Changing my connected Facebook account

Spoiler (Highlight to read) PlanPremiumCountry GermanyDeviceHuawei P20 liteOperating SystemAndroid Oreo My Question or IssueI connected my Spotify account to a Facebook account . I created a new one and I wanted to change the connection from my curre...

  • Newbie
  •     Plan Premium Country  Germany Device Huawei P20 lite Operating System Android Oreo   My Question or Issue I connected my Spotify account to a Facebook account...
  • Jose_M
  • Spotify Star
  • 363 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 363 Views
  • 2 replies
  • 0 likes

[Android][Subscription] Tablet app won't recognise my premium account

I've recent gone from a free account to premium. The app works fine on my phone, Motorola G4, but my Nvidia Shield tablet app won't recognise the premium account. I've reinstalled the app, cleared the cache but still no good.This is so frustrating fo...

  • Casual Listener
  • I've recent gone from a free account to premium. The app works fine on my phone, Motorola G4, but my Nvidia Shield tablet app won't recognise the premium account. I've reinstalled the app, cleared th...
  • Jose_M
  • Spotify Star
  • 574 Views
  • 5 replies
  • 0 likes
  • Android
    Subscription
  • 574 Views
  • 5 replies
  • 0 likes

Unable to login on App but can login on Website

I just installed the spotify app on Android and can't login with my email, username or my email without the @ part.Tried to reset my password with hope that this might solve the issues, however it fails to reset my password when I request it form the...

  • Casual Listener
  •   I just installed the spotify app on Android and can't login with my email, username or my email without the @ part. Tried to reset my password with hope that this might solve the issues, how...
  • Jose_M
  • Spotify Star
  • 346 Views
  • 5 replies
  • 0 likes
  • Account
  • 346 Views
  • 5 replies
  • 0 likes