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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1391 Views
  • 0 replies
  • 7 likes
  • Security
  • 1391 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444794 Views
  • 970 replies
  • 108 likes
  • Account
  • 444794 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198500 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198500 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107983 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107983 Views
  • 70 replies
  • 11 likes

Why Is Spotify Stats Not Adding The Correct Number Of Minutes?

I recently found out how to check my spotify stats and it had told me that I had listened to about 1,350 minutes of music since the 15th of December, (It is now the 27th) Since checking my stats I've listened to about 7-8 1+ hour long albums front to...

  • Casual Listener
  • I recently found out how to check my spotify stats and it had told me that I had listened to about 1,350 minutes of music since the 15th of December, (It is now the 27th) Since checking my stats I've...
  • user-removed
  • Not applicable
  • 911 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 911 Views
  • 1 replies
  • 0 likes

Solved!! I can't register, email already in use

Hi All,I invited my wife to my Spotify Family subscription, but she can't register because it says "We're sorry, that email is taken.". When she try to reset the password it says "The username or email you provided is not associated with an active Sp...

  • Casual Listener
  • Hi All, I invited my wife to my Spotify Family subscription, but she can't register because it says "We're sorry, that email is taken.". When she try to reset the password it says "The username...
  • bigpetify
  • Casual Listener
  • 5940 Views
  • 4 replies
  • 0 likes
  • Account
  • 5940 Views
  • 4 replies
  • 0 likes

Problem with gift card and identity

Hello, I have a problem with a gift card that I bought for my boyfriend, with my account but by giving his mail, he received the mail to activate it but when he does, the account is in my name, the informations are mine, the mail is mine and that's a...

  • Newbie
  • Hello, I have a problem with a gift card that I bought for my boyfriend,  with my account but by giving his mail, he received the mail to activate it but when he does, the account is in my name,...
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Must have two accounts...

PlanPremiumCountry USADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI recently logged out of my app where i have a premium account. When i tried logging back in with the user information i thought was correct, it logged me into a ...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue I recently logged out of my app where i have a premium account. When i tr...
  • user-removed
  • Not applicable
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists disappeared

PlanFreeCountry Spain Operating SystemWindows My Question or Issue I have downloaded spotify after some months cause my computer was broken and all my playlists have disappeared...what can I do???

  • Newbie
  • Plan Free Country  Spain   Operating System Windows  My Question or Issue  I have downloaded spotify after some months cause my computer was broken and all my playlists ha...
  • Guido
  • Spotify Legend
  • 306 Views
  • 2 replies
  • 0 likes
  • Account
  • 306 Views
  • 2 replies
  • 0 likes

How can I change my country when no pop up menu appears?

Spotify won't let me use the service because it says I have used the free service for too long outside of country. I recently moved from Switzerland to the UK, however when I try to login to change my country in my account details the only option in ...

  • Casual Listener
  • Spotify won't let me use the service because it says I have used the free service for too long outside of country. I recently moved from Switzerland to the UK, however when I try to login to change m...
  • Nagi
  • Music Fan
  • 261 Views
  • 3 replies
  • 0 likes
  • Account
  • 261 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help needed - account appears to have been hacked

PlanPremiumCountry AustraliaDevice(iPhone x, MacBook Pro) Operating System(iOS 10) My Question or Issue My account appears to have been hacked, as a different name is showing on my acccount. I have changed my password and disabled the account on the ...

  • Newbie
  •   Plan Premium Country  Australia Device (iPhone x, MacBook Pro)  Operating System (iOS 10)   My Question or Issue  My account appears to have been hacked, as &nbs...
  • Guido
  • Spotify Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • Account
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists

PlanPremiumCountryGBDeviceiPhoneOperating System(iOS 10, My Question or IssueI was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from what I was initially interested in. I feel this is because Spotify has adapted...

  • Casual Listener
  • Plan Premium Country GB Device iPhone Operating System (iOS 10,   My Question or Issue I was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from wh...
  • Guido
  • Spotify Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 357 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to disconnect facebook from my account?

PlanPremiumCountry USDeviceANYOperating SystemANY My Question or Issue I created my account using Facebook account. But now I want to delete my facebook account due to all the scandals. The only thing which stops me is that my spotify is tied to face...

  • Regular
  • Plan Premium Country  US Device ANY Operating System ANY   My Question or Issue  I created my account using Facebook account. But now I want to delete my facebook account due...
  • Jemi
  • Spotify Legend
  • 1110 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 1110 Views
  • 6 replies
  • 1 likes

Superuser Contribution ADD PERMANENT PRIVACY OPTION

There have been other threads addressing this same issue with many people waiting for an update since 2013. ADD a **bleep** permanent privacy option - not one where you constantly have to make all sessions private at the start of each session. I have...

  • Newbie
  • There have been other threads addressing this same issue with many people waiting for an update since 2013.   ADD a **bleep** permanent privacy option - not one where you constantly have to ...
  • Guido
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Security
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I really have to cancel and make a new profile?

PlanPremiumCountry CanadaDevice(PC, iPhone, iPad)Operating System(Windows 10iOS 10, My Question or Issue:I am transgender and do not want my account linked to my old name. I am a premium member. Do I have to cancel my membership and get a new one, an...

  • Newbie
  • Plan Premium Country  Canada Device (PC, iPhone, iPad) Operating System (Windows 10iOS 10,   My Question or Issue: I am transgender and do not want my account linked to my old nam...
  • Guido
  • Spotify Legend
  • 285 Views
  • 2 replies
  • 0 likes
  • Account
  • 285 Views
  • 2 replies
  • 0 likes

Error comes out when i enter my debit card

PlanPremiumCountry IraqDeviceSamsung S8Operating System(Android Oreo) My Question or Issue Hello Mr/Mrs, I am a super fan of spotify and i am from Iraq surely you know that Iraq doesn't have payment method by Credit card/Debit card i have created a d...

  • Visitor
  • Plan Premium Country  Iraq Device Samsung S8 Operating System (Android Oreo)   My Question or Issue  Hello Mr/Mrs,   I am a super fan of spotify and i am from Ira...
  • OneByBoo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium
  • 183 Views
  • 1 replies
  • 0 likes

facebook connection changed my spotify account name

PlanPremiumCountry TurkeyDeviceGrundigOperating SystemWindows 10 My Question or Issuei am connected with facebook and my account name changed. i want to return it old name. my old name is "Kaan Haltan" but now "Kaan Hakça" please help me please i wan...

  • Visitor
  • Plan Premium Country  Turkey Device Grundig Operating System Windows 10   My Question or Issue i am connected with facebook and my account name changed. i want to return it old na...
  • user-removed
  • Not applicable
  • 223 Views
  • 2 replies
  • 1 likes
  • Account
  • 223 Views
  • 2 replies
  • 1 likes

My account is linked to my ex girlfriends Facebook account

PlanPremiumCountry Device(iPhone sOperating System My Question or Issue my account is linked to the wrong Facebook account but is under my email and I pay, I would like this fixed

  • Newbie
  • Plan Premium Country   Device (iPhone s Operating System     My Question or Issue my account is linked to the wrong Facebook account but is under my email and I pay, I would l...
  • OneByBoo
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

je me suis inscrit à spotify premium et j'ai déja été prélevé mais imppossible de me connecter. comment faire svp?????(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • je me suis inscrit à spotify premium et j'ai déja été prélevé mais imppossible de me connecter. comment faire svp????? (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &...
  • Guido
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium
  • 278 Views
  • 1 replies
  • 0 likes

Can't login to my user

PlanFreeCountry Finland I am new to this whole spotify community thing but now I really need help. I was listening to my spotify as usual but then it logged out by it self. I was trying to log back in but couldn't remember my password so I tried to r...

  • Visitor
  • Plan Free Country  Finland        I am new to this whole spotify community thing but now I really need help. I was listening to my spotify as usual but then it logged ...
  • Jose_M
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 435 Views
  • 3 replies
  • 0 likes

Solved!! Favorites and playlists deleted

Hi, I am using a free account and am in Canada but spend time in the US. I almost exclusively use Spotify on a Google Pixel 2 phone. My issue is that I logged into Spotify once or twice on my HP laptop, and my account didn't sync up (no playlists or ...

  • Visitor
  • Hi, I am using a free account and am in Canada but spend time in the US. I almost exclusively use Spotify on a Google Pixel 2 phone. My issue is that I logged into Spotify once or twice on my HP lapt...
  • Luke
  • Spotify Star
  • 664 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify support cancelled my subscription and blocked my account

Plan - FamilyFree/Premium - PremiumCountry - Turkey My Question or Issue Today I decided to contact support as I was not able to understand why there were polish songs in my weekly discovery playlists. I signed in to my Spotify account in Spotify web...

  • Visitor
  • Plan - Family Free/Premium - Premium Country - Turkey    My Question or Issue   Today I decided to contact support as I was not able to understand why there were polish songs in ...
  • Teppka
  • Casual Listener
  • 1160 Views
  • 8 replies
  • 0 likes
  • Account
  • 1160 Views
  • 8 replies
  • 0 likes

Saved songs disappeared

Hi everyone,Someone or something accessed my account and deleted all my saved songs, I have changed my password and logged my account off from all devices, but ALL my saved music is gone.I like to store music by pressing save without putting them in ...

  • Newbie
  •     Hi everyone, Someone or something accessed my account and deleted all my saved songs, I have changed my password and logged my account off from all devices, but ALL my saved music is...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! About Analytics of my playlist

PlanPremiumCountryJapan DeviceWindows pc, Xperia z5 premiumOperating SystemWindows10 Android7.1.1 My Question or Issue I'd like to check the trends of people following their playlists and the variation values ​​of followers. But I do not know how to ...

  • Music Fan
  • Plan Premium Country Japan  Device Windows pc, Xperia z5 premium Operating System Windows10 Android7.1.1   My Question or Issue  I'd like to check the trends of people follow...
  • Maxim
  • Spotify Star
  • 3996 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 3996 Views
  • 2 replies
  • 0 likes