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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406195 Views
  • 958 replies
  • 107 likes
  • Account
  • 406195 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175925 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175925 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100020 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100020 Views
  • 68 replies
  • 10 likes

ESQUECI O EMAIL E A SENHA DA MINHA CONTA

Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?

  • Visitor
  •   Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?
  • YahTehgz
  • Composer
  • 8787 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 8787 Views
  • 1 replies
  • 0 likes

Unauthorized upgrade to Family + hacked account

Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account. How is it possible that I updated to this family p...

  • Casual Listener
  • Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account....
  • Billy-J
  • Spotify Star
  • 1155 Views
  • 3 replies
  • 0 likes
  • Security
  • 1155 Views
  • 3 replies
  • 0 likes

Why don't playlists that I follow automatically show up on my public profile?

Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they automatically show up? Is it to do with my settings?

  • Newbie
  • Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they a...
  • YahTehgz
  • Composer
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Inaccessable Spotify Account

PlanPremiumCountry AustraliaDeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy Premium Spotify account is linked with my old facebook account and I cannot access my old facebook account because it was compromised when I went over seas. M...

  • Casual Listener
  • Plan Premium Country  Australia Device iPhone 7 Operating System Windows 10   My Question or Issue My Premium Spotify account is linked with my old facebook account and I cannot a...
  • cteffteff
  • Composer
  • 769 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 769 Views
  • 9 replies
  • 0 likes

Daily mix

PlanPremiumCountryNorway DeviceSamsung galaxy s8, webplayerOperating SystemAndroid My Question or IssueFor some reason I can never play my Daily Mix 1 either from my phone or computer. The other Daily Mix-lists play with no issues. I used to have thi...

  • Newbie
  •   Plan Premium Country Norway   Device Samsung galaxy s8, webplayer Operating System Android   My Question or Issue For some reason I can never play my Daily Mix 1 either f...
  • Jose_M
  • Spotify Star
  • 174 Views
  • 1 replies
  • 1 likes
  • Account
  • 174 Views
  • 1 replies
  • 1 likes

REMOVE ALBUM FROM MY Artist's Profile?

Does anyone know how to remove an album from my own Artist's Profile?If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is? Thanks for any help!!

  • Newbie
  • Does anyone know how to remove an album from my own Artist's Profile? If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is?   Than...
  • Jose_M
  • Spotify Star
  • 163 Views
  • 1 replies
  • 1 likes
  • Account
  • 163 Views
  • 1 replies
  • 1 likes

Premium on a friend's phone with my credit card

PlanPremiumCountryitaly Operating System Android My Question or Issue Hi. This summer i paied the premium account on a friend's phone with my credit card. Now the phone it's lost, cannot access it but i'm still paying. I'd like to remove that offer, ...

  • Newbie
  •   Plan Premium Country italy  Operating System  Android    My Question or Issue  Hi. This summer i paied the premium account on a friend's phone with my credit ...
  • MrAlexG
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
  • 193 Views
  • 1 replies
  • 0 likes

Another user is connecting to my Spotfiy mobile version

PlanPremiumCountrySwedenDeviceHuawei honor 8 My Question or IssueAn unidentified device (Chrome webplayer) is getting connected to my phone and takes over my Spotify. I assume the other person is having the same problem as me now? - I have reset my p...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei honor 8   My Question or Issue An unidentified device (Chrome webplayer) is getting connected to my phone and takes over my Spotify. I assume th...
  • MrAlexG
  • Composer
  • 220 Views
  • 2 replies
  • 1 likes
  • Security
  • 220 Views
  • 2 replies
  • 1 likes

List stops

My Question or Issue When playing Spotify, after a few songs the list stops playing. I have a premium accountUsing it on my Android phone

  • Newbie
  •     My Question or Issue  When playing Spotify, after a few songs the list stops playing. I have a premium account Using it on my Android phone   
  • Jose_M
  • Spotify Star
  • 218 Views
  • 3 replies
  • 1 likes
  • Premium
  • 218 Views
  • 3 replies
  • 1 likes

User Desapear account hacked? HELPPPP

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under mariano giraudo userI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under mariano giraudo user I own a Premium account with 4 users...
  • MrAlexG
  • Composer
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 169 Views
  • 1 replies
  • 0 likes

Billing

PlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm getting billed twice a month for 1 subscription. Can't contact Spotify to find out why. Very frustrating dealing with company

  • Casual Listener
  • Plan Free/Premium   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm getting billed twice a month for 1 subscription. Can't contact Spot...
  • Atjt40
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Premium
  • 267 Views
  • 2 replies
  • 0 likes

Payment

PlanPremiumOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm being billed twic

  • Casual Listener
  • Plan Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm being billed twic
  • MrAlexG
  • Composer
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 191 Views
  • 1 replies
  • 0 likes

My account is hacked! Help!!

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under *snip* email address.I own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web ...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under *snip* email address. I own a Premium account with 4 user...
  • Loxer
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 286 Views
  • 1 replies
  • 0 likes

Mis canciones se reproducen RÁPIDO

PlanFree/Premium PremiumCountry Spain España Operating SystemWindows My Question or Issue Mis canciones se reproducen más rápido de lo normal y en algunas ocasiones suenan superpuestas (2 canciones al mismo tiempo). Ayuda??'

  • Newbie
  • Plan Free/Premium   Premium Country  Spain España       Operating System Windows            My Question or Issue   Mis ca...
  • Bittencourt
  • Spotify Star
  • 783 Views
  • 1 replies
  • 1 likes
  • Account
  • 783 Views
  • 1 replies
  • 1 likes

Strage Acess In my account

PlanFree/PremiumCountryBrazil My Question or Issue My account was just acessed by someone not even remotely close from my network, and canceled my premium subscription and deleted all my playlist.I'm prety sure the person who was using my account was...

  • Casual Listener
  •     Plan Free/Premium Country Brazil   My Question or Issue   My account was just acessed by someone not even remotely close from my network, and canceled my premium subs...
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 313 Views
  • 3 replies
  • 0 likes

Someone was using my account, but It seems like an error in Spotify not hijack

PlanPremiumCountryDenmarkDevicePc, MBP, HuaweiOperating SystemWindows/OSX My Question or Issue Someone was using my account for some days, but It seems more like an error in Spotify than someone had hijack my account. It seems like someone from anoth...

  • Regular
  •     Plan Premium Country Denmark Device Pc, MBP, Huawei Operating System Windows/OSX   My Question or Issue   Someone was using my account for some days, but It seems...
  • Jose_M
  • Spotify Star
  • 405 Views
  • 6 replies
  • 1 likes
  • Account
  • 405 Views
  • 6 replies
  • 1 likes

Superuser Contribution ADDS

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I understand that Spotify sells add time but if the adds are for nicotine than aren't they effectively selling cigarettes.

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I understand that Spotify sells add time but i...
  • Daisy
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trasformazione Account premium a Premium Family

Buongiorno, volevo effettuare il passaggio da Account premium a premium family.Due giorni fà ho avuto l'addebito del rinnovo Premium.La domanda è: se effettuo il passaggio oggi pagherò 14,99 € oppure soltantanto la differenza di 5 € perche già ho pag...

  • Casual Listener
  • Buongiorno, volevo effettuare il passaggio da Account premium a premium family. Due giorni fà ho avuto l'addebito del rinnovo Premium. La domanda è: se effettuo il passaggio oggi pagherò 14,99 € op...
  • Jemi
  • Spotify Legend
  • 1139 Views
  • 3 replies
  • 0 likes
  • Account
  • 1139 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come i can not search my playlist on search box using the spotify web player?

My Question or IssueI cant seem to search my Playlist "Emerging stars" by Mike Ati using the web player, although i am able to search the Playlist on the downloaded spotify desktop version. Any ideas..some artist cant find it either. Plz help on how ...

  • Regular
  •     My Question or Issue I cant seem to search my Playlist "Emerging stars" by Mike Ati using the web player, although i am able to search the Playlist on the downloaded spotify desktop ...
  • Jemi
  • Spotify Legend
  • 435 Views
  • 4 replies
  • 0 likes
  • Account
  • 435 Views
  • 4 replies
  • 0 likes

Solved!! Unkown devices on Connect

PlanPremiumCountry United KingdomDeviceWindows 10 Laptop, Motorola X ForceOperating SystemAndroid 7.0, Windows 10 My Question or Issue There are two devices appearing on my Connect and I have no idea where they have come from (see attached image). I ...

  • Regular
  • Plan Premium Country  United Kingdom Device Windows 10 Laptop, Motorola X Force Operating System Android 7.0, Windows 10   My Question or Issue  There are two devices appeari...
  • furry_fish
  • Casual Listener
  • 1541 Views
  • 11 replies
  • 0 likes
  • Login
    Premium
    Security
  • 1541 Views
  • 11 replies
  • 0 likes