Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryGermany DeviceWindows Desktop, iPhone 6, iPad Pro, Spotty on LMSOperating SystemiOS 10, Linux Tinycore, Windows 10 My Question or IssueSince many weeks, "Your mix of the week" displays the same songs, on all devices I use with Spoti...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry The NetherlandsDevice(iPhone and iPad Operating System(iOS 12 My Question or Issue I always used my fb account t...
PlanPremiumCountry IndonesiaDeviceiPhone 7S PlusOperating SystemiOS 12 My Question or Issue Hi There, i've just lost my facebook account, i had my premium account in it and i don't know how to claim back the account because it was totally changed, po...
My issue is that i can't login on my phone. I tried everything, such as reinstalling, conecting with facebook, even tried to create a new account. Nothing works. My other devices such as my computer works all fine though. Device- Iphone 6SOperating S...
Hi high wizards of spotify, I have a big problem, I know this is not the right place to ask this, but I need help and I know you can help me, if don't, I fell gratfull that you do a great job in your app, so, I have service for radio, that show a not...
Very unclear where to post a question. I want to contact support and i feel this is a public forums. Can i post my private details here safely? Why is there no regular email support? Very unclear/bad service for a premium subscription.
About a month ago I switched from an account I was sharing with a friend and moved to a separate account and *I thought I canceled the membership... Turns out I didn't* and here I am receiving two charges for two accounts and one I no longer have acc...
I just signed up for Premium and can see it reflected in my account when I listen on my desktop, however my iphone app still says its the FREE version. I've tried logging out and back in, reinstalling the app, and removing all devices and trying to l...
So I manage a premium account for a small venue.They are open all the time, always running the playlists.Obviously If i log onto that account on my personal computer at home and start building playlists, and previewing tracks, all that is going to be...
PlanPremiumCountry USA Operating SystemCurrent versions of Android and Wiindows 10 My Question or Issue Previously I had been using Spotify across Windows Phone, Android, and Windows 10 apps. I am now only able to login into the Web Player. I have tr...
Hey! My discover weekly hasn’t updated in awhile now... I’m looking for some help with this? I’ve browsed the forums and found some solutions and unfortunately none have worked for me...
PlanFreeCountry ItalyDeviceiPhone 6Operating SystemiOS 11 My Question or Issue Salve, io ho un problema riguardo l'attivazione dei 30 giorni di prova gratuiti. Inserisco la mia carta, che utilizzo pure per Netflix, ma non mi funziona e mi compare il ...
hi My account was a family account registered in the UK. I needed to move my country to south africa.I can cancelled the premium in order to change country but now i am unable to register my credit card details to resubscribe to Premium.I believe the...
PlanFree/PremiumCountry MéxicoDeviceLaptopOperating SystemWindows 8.1 My Question or Issue El día de hoy trate de entrar a Spotify con mi cuenta de facebook en el reproductor web y me mandó un mensaje que decía: No tienes una cuenta de Spotify conect...
PlanPremiumCountryFinlandDeviceOneplus 3, Windows 10, Chrome/EdgeOperating SystemAndroid, Windows 10 My Question or Issue For few days already, I think it's close to a week. Spotify wont play some songs at all, on desktop application it says, "Spotif...
Bonjour, je reçois le mail de notification des concerts. Avant je le reçevais bien dans mon secteur (bordeaux) mais depuis quelques semaines malgrè la configuration sur l'appli je reçois le mail avec des concerts autour de Paris. Est-ce un bug? Merci
I don't undersatdn why & how my username changed by itself to digtits & letters. How do I switch it back to my Facebook account name ?Thanks a lot !
PlanPremiumCountry USADevice(iPhone 8+, PC)Operating System(iOS 10, Windows 10) My Question or Issue I was listening to music in my car everything was working fine. I get home and open spotify on my desktop and im logged out and i check my phone im a...
PlanPremiumCountry BrasuilDeviceAsus zenfone 4 selfie proOperating Systemandroid My Question or IssueEu queria transferir as musicas que eu tenho em uma conta para outra conta, vocês podem me ajudar ? Não estão "organizadas em uma playlist"
My Question or Issue Hello, I have looged my first profile with Facebook which I do not want anymore and now I want to retrive my old playlists from this old account to my new one. How is it possible as I did not find it ?Many thanks for your help !