Fake account

[John1001]

Plan

Premium

Country

The Netherlands

Device

(Samsung Galaxy s7 edge)

Operating System

(android Nougat)

My Question or Issue

I made an account on the app version of spotify with a fake email and a random username and password. Then I started premium which I wanted to cancel. But I can't cancel my subscription in the app and I can't log in on the browser as I don't know the email and password. How do I cancel my premium?

[Maxim]

Hey @John1001,

You can reach out to Support so that they can check if it's possible for them to cancel the subscription: https://www.spotify.com/about-us/contact/.

[John1001]

Do I have to mail office@spotify.com?

[Maxim]

No, I'd recommend reading all parts of that site. There's a link to a support contact form 🙂