Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421503 Views
  • 965 replies
  • 108 likes
  • Account
  • 421503 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186525 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186525 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103474 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103474 Views
  • 69 replies
  • 10 likes

i am logged out lol and have no email

i am logged out. registered email unavailable. dont remember my password. help me

  • Casual Listener
  • i am logged out. registered email unavailable. dont remember my password. help me
  • Luke
  • Spotify Star
  • 358 Views
  • 2 replies
  • 0 likes
  • Login
  • 358 Views
  • 2 replies
  • 0 likes

Not logging in? Heres why

Spotify hates us... why do you smite us spotify why?

  • Regular
  • Spotify hates us... why do you smite us spotify why?
  • Luke
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Login
  • 276 Views
  • 1 replies
  • 0 likes

Spotify Glitching

Spotify keeps glitching for me, any help?

  • Newbie
  • Spotify keeps glitching for me, any help?
  • Luke
  • Spotify Star
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Lost access to email

A count name: kwl2108PlanPremiumCountry USADevicePixel 2Operating SystemAndroid My Question or Issue I lost access to my email, account kwl2108. I can confirm the email address and credit card associated with the account, but I cannot check emails se...

  • Visitor
  • A count name: kwl2108 Plan Premium Country  USA Device Pixel 2 Operating System Android   My Question or Issue  I lost access to my email, account kwl2108. I can confirm the...
  • Karensgi22
  • Music Fan
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Missing map of Israel in Israel 'Top 50' Playlist

Under the 'Charts' tab, one has the option to browse the 'Top 50' songs playlist in each country. Each and every playlist has a great icon/profile picture, with a map of the county in the background, well...all but one- Israel. After consultation wit...

  • Newbie
  • Under the 'Charts' tab, one has the option to browse the 'Top 50' songs playlist in each country. Each and every playlist has a great icon/profile picture, with a map of the county in the background,...
  • Loxer
  • Community Legend
  • 1020 Views
  • 1 replies
  • 9 likes
  • 1020 Views
  • 1 replies
  • 9 likes

Superuser Contribution Account Not Connecting to Facebook

When using the spotify app on my macbook and on my iphone, my username is showing as a numeric string and my profile picture is not displaying. It seems that for some reason spotify is having trouble connecting with my facebook account. Of note, I ma...

  • Casual Listener
  • When using the spotify app on my macbook and on my iphone, my username is showing as a numeric string and my profile picture is not displaying. It seems that for some reason spotify is...
  • Peter
  • Spotify Legend
  • 581 Views
  • 6 replies
  • 0 likes
  • Account
  • 581 Views
  • 6 replies
  • 0 likes

Premium for Students does not work on iPhone

I have paid the student discount, my profile on the website shows I'm premium not working in the app. There was no problem with the normal premium subscription.Does anyone know the solution? PlanPremium for Students CountryHungaryDeviceiPhone XOperat...

  • Newbie
  • I have paid the student discount, my profile on the website shows I'm premium not working in the app. There was no problem with the normal premium subscription. Does anyone know the solution? &nbsp...
  • Loxer
  • Community Legend
  • 378 Views
  • 6 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 378 Views
  • 6 replies
  • 1 likes

[Music] Block / Hide /

I was using Spotify free and blocked about 4 songs. I just upgraded to premium and whenever I try to play those songs, it won’t let me. Does anyone know how to edit your blocked list on premium without having to downgrade?PlanPremiumCountry Device(iP...

  • Newbie
  • I was using Spotify free and blocked about 4 songs. I just upgraded to premium and whenever I try to play those songs, it won’t let me. Does anyone know how to edit your blocked list on premium witho...
  • user-removed
  • Not applicable
  • 561 Views
  • 4 replies
  • 1 likes
  • Premium
  • 561 Views
  • 4 replies
  • 1 likes

Superuser Contribution Since many weeks, "Your mix of the week" displays the same songs

PlanPremiumCountryGermany DeviceWindows Desktop, iPhone 6, iPad Pro, Spotty on LMSOperating SystemiOS 10, Linux Tinycore, Windows 10 My Question or IssueSince many weeks, "Your mix of the week" displays the same songs, on all devices I use with Spoti...

  • Casual Listener
  • Plan Premium Country Germany  Device Windows Desktop, iPhone 6, iPad Pro, Spotty on LMS Operating System iOS 10, Linux Tinycore, Windows 10   My Question or Issue Since many weeks...
  • Guido
  • Spotify Legend
  • 578 Views
  • 5 replies
  • 2 likes
  • Other
    Premium
  • 578 Views
  • 5 replies
  • 2 likes

Change premium account to another account

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry The NetherlandsDevice(iPhone and iPad Operating System(iOS 12 My Question or Issue I always used my fb account t...

  • Casual Listener
  • INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  The Netherlands Device (iPhone and iPad  ...
  • Jose_M
  • Spotify Star
  • 5216 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost Account

PlanPremiumCountry IndonesiaDeviceiPhone 7S PlusOperating SystemiOS 12 My Question or Issue Hi There, i've just lost my facebook account, i had my premium account in it and i don't know how to claim back the account because it was totally changed, po...

  • Newbie
  •   Plan Premium Country  Indonesia Device iPhone 7S Plus Operating System iOS 12   My Question or Issue  Hi There, i've just lost my facebook account, i had my premium a...
  • Guido
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login: You're offline check your connection

My issue is that i can't login on my phone. I tried everything, such as reinstalling, conecting with facebook, even tried to create a new account. Nothing works. My other devices such as my computer works all fine though. Device- Iphone 6SOperating S...

  • Newbie
  • My issue is that i can't login on my phone. I tried everything, such as reinstalling, conecting with facebook, even tried to create a new account. Nothing works. My other devices such as my computer ...
  • Guido
  • Spotify Legend
  • 1780 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1780 Views
  • 1 replies
  • 0 likes

How clean notification when close app ?

Hi high wizards of spotify, I have a big problem, I know this is not the right place to ask this, but I need help and I know you can help me, if don't, I fell gratfull that you do a great job in your app, so, I have service for radio, that show a not...

  • Newbie
  • Hi high wizards of spotify, I have a big problem, I know this is not the right place to ask this, but I need help and I know you can help me, if don't, I fell gratfull that you do a great job in your...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Very unclear

Very unclear where to post a question. I want to contact support and i feel this is a public forums. Can i post my private details here safely? Why is there no regular email support? Very unclear/bad service for a premium subscription.

  • Newbie
  •   Very unclear where to post a question. I want to contact support and i feel this is a public forums. Can i post my private details here safely? Why is there no regular email support? Very u...
  • user-removed
  • Not applicable
  • 314 Views
  • 2 replies
  • 2 likes
  • Account
  • 314 Views
  • 2 replies
  • 2 likes

Lost Access To Account and Still Charging Me.

About a month ago I switched from an account I was sharing with a friend and moved to a separate account and *I thought I canceled the membership... Turns out I didn't* and here I am receiving two charges for two accounts and one I no longer have acc...

  • Newbie
  • About a month ago I switched from an account I was sharing with a friend and moved to a separate account and *I thought I canceled the membership... Turns out I didn't* and here I am receiving two ch...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Just signed up for Spotify premium - works on my desktop but my iphone account still says FREE

I just signed up for Premium and can see it reflected in my account when I listen on my desktop, however my iphone app still says its the FREE version. I've tried logging out and back in, reinstalling the app, and removing all devices and trying to l...

  • Newbie
  •   I just signed up for Premium and can see it reflected in my account when I listen on my desktop, however my iphone app still says its the FREE version.     I've tried logging...
  • Loxer
  • Community Legend
  • 383 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 1 replies
  • 2 likes

Remotely edit a playlist while its playing on the other Device?

So I manage a premium account for a small venue.They are open all the time, always running the playlists.Obviously If i log onto that account on my personal computer at home and start building playlists, and previewing tracks, all that is going to be...

  • Newbie
  • So I manage a premium account for a small venue. They are open all the time, always running the playlists. Obviously If i log onto that account on my personal computer at home and start building pl...
  • Loxer
  • Community Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • Premium
  • 466 Views
  • 1 replies
  • 0 likes

Can't login through app platforms

PlanPremiumCountry USA Operating SystemCurrent versions of Android and Wiindows 10 My Question or Issue Previously I had been using Spotify across Windows Phone, Android, and Windows 10 apps. I am now only able to login into the Web Player. I have tr...

  • Casual Listener
  •   Plan Premium Country  USA   Operating System Current versions of Android and Wiindows 10   My Question or Issue  Previously I had been using Spotify across Window...
  • Loxer
  • Community Legend
  • 545 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 545 Views
  • 5 replies
  • 0 likes

Superuser Contribution Discover Weekly not updating

Hey! My discover weekly hasn’t updated in awhile now... I’m looking for some help with this? I’ve browsed the forums and found some solutions and unfortunately none have worked for me...

  • Newbie
  • Hey! My discover weekly hasn’t updated in awhile now... I’m looking for some help with this? I’ve browsed the forums and found some solutions and unfortunately none have worked for me...
  • user-removed
  • Not applicable
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Superuser Contribution Non riesco a iniziare la prova gratuita dei 30 giorni su premium

PlanFreeCountry ItalyDeviceiPhone 6Operating SystemiOS 11 My Question or Issue Salve, io ho un problema riguardo l'attivazione dei 30 giorni di prova gratuiti. Inserisco la mia carta, che utilizzo pure per Netflix, ma non mi funziona e mi compare il ...

  • Newbie
  • Plan Free Country  Italy Device iPhone 6 Operating System iOS 11   My Question or Issue  Salve, io ho un problema riguardo l'attivazione dei 30 giorni di prova gratuiti. Inse...
  • Guido
  • Spotify Legend
  • 400 Views
  • 2 replies
  • 0 likes
  • Premium
  • 400 Views
  • 2 replies
  • 0 likes