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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80406 Views

9 replies

2 likes

Account
Login
  • 80406 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653852 Views

13 replies

4 likes

Account
  • 653852 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734291 Views

18 replies

29 likes

  • 734291 Views
  • 18 replies
  • 29 likes

Superuser Contribution Followed artists disappearing

PlanPremiumCountry USADeviceGalaxy S7 and Windows LaptopOperating SystemAndroid Oreo and Windows 10 My Question or Issue I've noticed that while no other information (playlists, downloaded songs, etc) disappear, my followed artists seem to be resetti...

Regular

  Plan Premium Country  USA Device Galaxy S7 and Windows Laptop Operating System Android Oreo and Windows 10   My Question or Issue  I've noticed that while no other in...

jg2910

Regular

1799 Views

5 replies

1 likes

Other
Premium
  • 1799 Views
  • 5 replies
  • 1 likes

Superuser Contribution I'm unable to change my country

Hello,sometime ago I've moved from gb so I wanted to change my country in the Spotify settings. Sadly after I clicked edit profile and picked my current location it has not changed my country in my account details. Despite fact that it desplays gb as...

Newbie

Hello, sometime ago I've moved from gb so I wanted to change my country in the Spotify settings. Sadly after I clicked edit profile and picked my current location it has not changed my country in my...

Guido

Spotify Legend

341 Views

1 replies

0 likes

Account
Premium
Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión con Samsung Gear Fit 2 pro

HolaHe intentado como 100 veces iniciar sesion desde mi smartwatch Gear Fit 2. Me pide nombre de usuario y contraseña. He puesto mi correo, mi nombre que pone en spotify, he verificado si estaba correcto con Facebook... pero siempre me pone el mismo ...

Casual Listener

Hola He intentado como 100 veces iniciar sesion desde mi smartwatch Gear Fit 2. Me pide nombre de usuario y contraseña. He puesto mi correo, mi nombre que pone en spotify, he verificado si estaba co...

Jemi

Spotify Legend

1883 Views

4 replies

0 likes

Account
Login
Subscription
  • 1883 Views
  • 4 replies
  • 0 likes

Superuser Contribution First my account gets stolen and now you guys changed my account.

My Question or Issue Recently, my account got hacked and my email and password were changed. Now, all of sudden my premium account has been switched to free even though I paid for the full month. It’s impossible to get anyone to help on trips stupid ...

Newbie

  My Question or Issue   Recently, my account got hacked and my email and password were changed. Now, all of sudden my premium account has been switched to free even though I paid for th...

Guido

Spotify Legend

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

No account found

I have never subscribed to spotify and was given 6 month free via rogers. However from august evvery month on the 9th of each month i am charged $9.99 and when i am going to cancel my account , it says no account try free for month. Charges are under...

Casual Listener

I have never subscribed to spotify and was given 6 month free via rogers. However from august evvery month on the 9th of each month i am charged $9.99 and when i am going to cancel my account , it sa...

Billy-J

Spotify Star

657 Views

3 replies

0 likes

Subscription
  • 657 Views
  • 3 replies
  • 0 likes

Superuser Contribution I lost my password and the email registered also invalid

PlanPremiumCountry TaiwanDeviceHtc u11Operating System My Question or Issue i have an account ytlin-tw registered, and i lost my password, and the same time, I just noticed that my previous registered email address is no longer valid (which means I c...

Casual Listener

Plan Premium Country  Taiwan Device Htc u11 Operating System     My Question or Issue   i have an account ytlin-tw registered, and i lost my password, and the same time...

Peter

Spotify Legend

461 Views

3 replies

0 likes

Account
  • 461 Views
  • 3 replies
  • 0 likes

Facebook Account

Hi, I deleted my FB account two weeks ago, with the same account I created a Spotify account with a Familiar suscription. Currently, I can not open my account because Fb "close my account" so I'm paying a Spoti Familiar suscription but Im not able to...

Newbie

Hi,    I deleted my FB account two weeks ago, with the same account I created a Spotify account with a Familiar suscription.  Currently, I can not open my account because Fb ...

Jose_M

Spotify Star

392 Views

1 replies

1 likes

Account
Login
Premium
Subscription
  • 392 Views
  • 1 replies
  • 1 likes

If I go from Family to Premium do I lose all my playlists, arists, settings etc

Me and my family are planning to get a Family Premium subscription. Some of my family members are on Premium accounts already. If they join a family plan, and then we eventually cancel the family plan, are they going to lose their playlists, artists,...

Casual Listener

Me and my family are planning to get a Family Premium subscription. Some of my family members are on Premium accounts already. If they join a family plan, and then we eventually cancel the family pla...

Maxim

Spotify Star

2286 Views

3 replies

0 likes

Account
Premium
  • 2286 Views
  • 3 replies
  • 0 likes

Deleted Facebook and now cant access Spotify account....HELP!!

PlanPremiumCountry U.S.DeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So I had a Premium Spotify account that was linked through a Facebook account. Without even thinking about the fact that the two were lin...

Visitor

Plan Premium Country  U.S. Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So I had a Premium Spotify account that was li...

Jose_M

Spotify Star

425 Views

1 replies

1 likes

Premium
  • 425 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't follow facebook friends

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 7 My Question or Issue I can connect facebook to spotify but can't follow any friends as the list does not load. I have already checked that I have allowed spotify to view my friends list on ...

Newbie

Plan Premium Country Australia Device PC Operating System Windows 7   My Question or Issue  I can connect facebook to spotify but can't follow any friends as the list does not loa...

nw_yogi

Music Fan

1436 Views

8 replies

1 likes

Account
  • 1436 Views
  • 8 replies
  • 1 likes

Superuser Contribution Change of account

UK DeviceMotorolaOperating SystemAndroid My Question or Issue So I've been using my ex husband's account. I've made my own account, Premium. I am using on Sonos,and have all my own playlists, but the Spotify stuff is all from ex's account. I am now t...

Casual Listener

  UK   Device Motorola Operating System Android   My Question or Issue  So I've been using my ex husband's account. I've made my own account, Premium. I am using on Sonos...

Peter

Spotify Legend

429 Views

3 replies

0 likes

Other
  • 429 Views
  • 3 replies
  • 0 likes

Log In

PlanPremiumCountry USADeviceGoogle Pixel 2 XL is working fine, but my computer app is having problemsOperating SystemWindows 10 My Question or Issue I can't log in. I tried resetting my password, verifying my email, logging in using my username, and ...

Newbie

Plan Premium Country  USA Device Google Pixel 2 XL is working fine, but my computer app is having problems Operating System Windows 10   My Question or Issue  I can't log in....

Billy-J

Spotify Star

456 Views

1 replies

0 likes

Login
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! It’s been about 4 weeks And I’m still not verified on artists

I’ve applied for my account access on Spotify artists, and it’s been about four weeks and still no access! This can’t be normal can it?? My account: https://open.spotify.com/artist/7vtXghNTfr1f3ivco5aXGh?si=sXmAyFJ8Rca4uHtV0E9Ciw

Newbie

I’ve applied for my account access on Spotify artists, and it’s been about four weeks and still no access! This can’t be normal can it??    My account: https://open.spotify.com/artis...

Maxim

Spotify Star

756 Views

1 replies

0 likes

Account
  • 756 Views
  • 1 replies
  • 0 likes

Solved!! Can't access artist account (Artist doesn't exist)

I released music through Distrokid recently and it landed on the wrong artist page, I went through the system and got everything changed. Noticed it had moved on Saturday, the problem is when I go to claim the profile I get the error message in the p...

Casual Listener

I released music through Distrokid recently and it landed on the wrong artist page, I went through the system and got everything changed. Noticed it had moved on Saturday, the problem is when I go to...

Donmusic

Casual Listener

1163 Views

1 replies

0 likes

Account
  • 1163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different playlist status on mobile and PC

Hi!I am using Spotify on android and Win10 PC.I made a couple lists in the past, and if I set those "private" on mobile, it shows on PC that those are public. If I set private on PC, it show public on mobile. I reinstalled both software, but there is...

Casual Listener

Hi! I am using Spotify on android and Win10 PC. I made a couple lists in the past, and if I set those "private" on mobile, it shows on PC that those are public. If I set private on PC, it show publ...

Guido

Spotify Legend

690 Views

1 replies

0 likes

Account
Other
  • 690 Views
  • 1 replies
  • 0 likes

Do family account invitees get reimbursed for premium membership fees?

Do family members joining my Family Account get a credit for their existing premium membership? My issue it, I signed up for the Family plan but my two kids just paid their accout balances serveral days ago. Will they be reimbursed once they accept m...

Newbie

Do family members joining my Family Account get a credit for their existing premium membership?  My issue it, I signed up for the Family plan but my two kids just paid their accout balances serv...

Maxim

Spotify Star

571 Views

1 replies

0 likes

Account
  • 571 Views
  • 1 replies
  • 0 likes

Name and adress change

Please delete this message, my problem was solved

Visitor

Please delete this message, my problem was solved

Billy-J

Spotify Star

360 Views

1 replies

0 likes

Premium
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Username

PlanPremium (student)CountryUnited Kingdom My Question or Issue;When I first opened up my Spotify many moons ago I used my facebook, but I have since deleted my facebook with absolutely no intention of going back to it, thus my Spotify has resorted t...

Casual Listener

Plan Premium (student) Country United Kingdom   My Question or Issue; When I first opened up my Spotify many moons ago I used my facebook, but I have since deleted my facebook with absolut...

Jose_M

Spotify Star

635 Views

1 replies

0 likes

Account
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tilin tunnukset kateissa

En saa tiliäni auki koska sähköposti johon tili on liitetty on vanhentunut eikä enää käytössö, enkä muista salasanaa. minulla on ainoastaan käyttäjätunnus tiedossa. Miten saan muutettua spostin osoitteen ja salasanan?

Visitor

   En saa tiliäni auki koska sähköposti johon tili on liitetty on vanhentunut eikä enää käytössö, enkä muista salasanaa. minulla on ainoastaan käyttäjätunnus tiedossa. Miten saan muutettua...

Peter

Spotify Legend

2145 Views

2 replies

0 likes

Subscription
  • 2145 Views
  • 2 replies
  • 0 likes