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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407982 Views
  • 959 replies
  • 107 likes
  • Account
  • 407982 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177471 Views
  • 119 replies
  • 113 likes
  • Account
  • 1177471 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100361 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100361 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify for Artists Question: Not eligible to pitch song with release date 3 weeks in the future

Hi, I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something that's never been streamed before". My release date is 3 weeks in...

  • Newbie
  • Hi,   I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something th...
  • Not applicable
  • 2261 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2261 Views
  • 8 replies
  • 0 likes

Superuser Contribution I cant unblock my friend :/

I've done some looking around online and other people are having the same problem. It must be new because I remember an 'unblock' button. I want to share my playlists with my friend and I can't until there's an option to unblock. I feel like the abil...

  • Visitor
  • I've done some looking around online and other people are having the same problem. It must be new because I remember an 'unblock' button. I want to share my playlists with my friend and I can't until...
  • Yordan
  • Moderator
  • 9001 Views
  • 20 replies
  • 5 likes
  • 9001 Views
  • 20 replies
  • 5 likes

I can't login using my Facebook account and I don't have any email

The Spotify Support suggested to use email as my login method instead, the thing is both of my spotify and Facebook account doesn't have email (I register my Spotify through Facebook, and I register my Facebook through mobile number only so I don't h...

  • Visitor
  • The Spotify Support suggested to use email as my login method instead, the thing is both of my spotify and Facebook account doesn't have email (I register my Spotify through Facebook, and I register ...
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I can’t download my music, Because I have to delete other offline devices

Because I have a new phone I want to download my music. But it says I have to delete other offline devices, but because my old phone is cleared up (fabric settings), I can’t do anything with it. I’ve searched on the internet, but the ways they explai...

  • Visitor
  • Because I have a new phone I want to download my music. But it says I have to delete other offline devices, but because my old phone is cleared up (fabric settings), I can’t do anything with it. I’ve...
  • Billy-J
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Why am I being charged twice a month, different amounts for one account?

I am charge $18.67 and $12.08. I only have one account and do not want to cancel it or my bank card but will if I can’t get this resolved.

  • Visitor
  • I am charge $18.67 and $12.08. I only have one account and do not want to cancel it or my bank card but will if I can’t get this resolved.
  • Billy-J
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • emmaeast
  • Newbie
  • 2678 Views
  • 11 replies
  • 7 likes
  • Other
    Premium
    Subscription
  • 2678 Views
  • 11 replies
  • 7 likes

Superuser Contribution free trial

trying to make a free trial with my step card and it doesnt go through at allit declines when i try to do it but i dont get charged

  • Visitor
  • trying to make a free trial with my step card and it doesnt go through at all it declines when i try to do it but i dont get charged
  • Susan_GP
  • Moderator
  • 114 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 114 Views
  • 1 replies
  • 1 likes

Superuser Contribution When I play a song it say song not available

The song that I want to play says unavailable, in an album of 10 songs 6 say that are unavailable to play. Why is this? I have deleted and re-installed the app, didn't do anything and then I deleted cache in spotify which also didn't do anything. HEL...

  • Visitor
  • The song that I want to play says unavailable, in an album of 10 songs 6 say that are unavailable to play. Why is this? I have deleted and re-installed the app, didn't do anything and then I deleted ...
  • Yordan
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

How do I change profile country to Spain?

There is no Spain in my drop down for country un the profile, only UK and Indonesia so I cant change it to correct country and pay for my premium

  • Visitor
  • There is no Spain in my drop down for country un the profile, only UK and Indonesia so I cant change it to correct country and pay for my premium
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Du bist für dieses Abo leider nicht berechtigt. Hier sind weitere Möglichkeiten, dir Spotify Premium

PlanStudentCountryAustriaDeviceWindowsOperating SystemWindows My Question or Issue Hello,I have verified my student status. Now I want to change my Plan to the student ones. But if I choose the plan the error is appearing:Du bist für dieses Abo leide...

  • Newbie
  • Plan Student Country Austria Device Windows Operating System Windows   My Question or Issue   Hello, I have verified my student status. Now I want to change my Plan to the stude...
  • Susan_GP
  • Moderator
  • 2786 Views
  • 4 replies
  • 0 likes
  • Account
  • 2786 Views
  • 4 replies
  • 0 likes

Solved!! Cannot find account attached to credit card

My wife has an active premium subscription, which is invoiced via her credit card. However we have searched all spotify accounts, and none of them seems to have an active subscription, how do I get in contact with Spotify to track the account the cre...

  • Casual Listener
  • My wife has an active premium subscription, which is invoiced via her credit card.   However we have searched all spotify accounts, and none of them seems to have an active subscription, how d...
  • Maxim
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 190 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Claim Artist Profile (Still Waiting, 3-4 weeks!)

I've had my song on Spotify for weeks now, and STILL I can't claim my profile. No peep from anyone at Spotify. Regular tech help will not answer any questions and essentially your just S.O.L. if you want help with this platform at all. Anyone else ex...

  • Casual Listener
  • I've had my song on Spotify for weeks now, and STILL I can't claim my profile.  No peep from anyone at Spotify.  Regular tech help will not answer any questions and essentially your just S....
  • Maria
  • Moderator
  • 34623 Views
  • 11 replies
  • 3 likes
  • Account
    Login
  • 34623 Views
  • 11 replies
  • 3 likes

Superuser Contribution German Language | How to disable Gender * stars?

Hi, is there a way to disable the Gender Stars in German Language in the Spotify app?For example "Artist" was previously named "Künstler". Now its "Künstler*innen"Or "for this Artist..." was previously "für diesen Künstler..." now it's "für diese(n) ...

  • Newbie
  • Hi, is there a way to disable the Gender Stars in German Language in the Spotify app? For example "Artist" was previously named "Künstler". Now its "Künstler*innen" Or "for this Artist..." was prev...
  • Ollenhauer
  • Newbie
  • 2559 Views
  • 9 replies
  • 33 likes
  • Account
  • 2559 Views
  • 9 replies
  • 33 likes

Address finder not recognising Channel Island addresses

PlanPremium / premium DuoCountryJersey, Channel Islands My Question or IssueI'm trying to add my address in Jersey to start a duo plan with my partner. However, even though Jersey is listed in where Spotify is available, when it comes to verify our a...

  • Visitor
  • Plan Premium / premium Duo Country Jersey, Channel Islands     My Question or Issue I'm trying to add my address in Jersey to start a duo plan with my partner. However, even though J...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • DohmX
  • Casual Listener
  • 86675 Views
  • 72 replies
  • 33 likes
  • Account
    Login
    Security
  • 86675 Views
  • 72 replies
  • 33 likes

How to change my card details

Please i am unable to change my payment details from my credit card since the old one was hacked

  • Visitor
  • Please i am unable to change my payment details from my credit card since the old one was hacked  
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
  • 108 Views
  • 1 replies
  • 0 likes

Reembolso

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y me volvió a aparecer el mismo cuadro de diálogo. Lo ...

  • Newbie
  • Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y m...
  • SamuraiNegro
  • Visitor
  • 1393 Views
  • 10 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1393 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Alexa connect issue due to geographical restrictions.

PlanFamily CountryRomaniaDeviceAndroid I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asm...

  • Casual Listener
  • Plan Family  Country Romania Device Android     I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geogr...
  • Elcr1st1an
  • Newbie
  • 164847 Views
  • 34 replies
  • 0 likes
  • Other
  • 164847 Views
  • 34 replies
  • 0 likes