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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maria
  • Moderator
  • 409965 Views
  • 961 replies
  • 107 likes
  • Account
  • 409965 Views
  • 961 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1178079 Views
  • 119 replies
  • 114 likes
  • Account
  • 1178079 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100531 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100531 Views
  • 68 replies
  • 10 likes

404 Not Found 198.55.99.48 - no redirects at this IP

I've been trying to log into my account for about a week with no luck. When I go to http://www.spotify.com/account or http://www.spotify.com/is/account/overview/ or try to follow any link to access my account I get this. 404 Not Found 198.55.99.48 - ...

  • Casual Listener
  • I've been trying to log into my account for about a week with no luck.    When I go to http://www.spotify.com/account or http://www.spotify.com/is/account/overview/ or try to follow ...
  • Le27
  • Casual Listener
  • 616 Views
  • 2 replies
  • 3 likes
  • Account
  • 616 Views
  • 2 replies
  • 3 likes

Remove Account

Hello Spotify, I was trying to close my Spotify account, and it said to check my email to verify I was really closing it. But I never accept the email, Ive been checking it all over. Please help me, I just want to close my account. Thanks

  • Visitor
  • Hello Spotify,   I was trying to close my Spotify account, and it said to check my email to verify I was really closing it. But I never accept the email, Ive been checking it all over. Please ...
  • TheBrickSlayer
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset

Hi. I could not sign in to my account. I tried to reset my password. But I could not get any mails from Spotify. Any solution?

  • Visitor
  • Hi. I could not sign in to my account. I tried to reset my password. But I could not get any mails from Spotify. Any solution?
  • Melody
  • Spotify
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution hacer mi cuenta familiar

Hola tengo un pequeño negocio y los 3 socios requerimos usar sporify para hacer nuestras terapias, como puedo hacer mi cuenta familiar ?

  • Newbie
  • Hola tengo un pequeño negocio y los 3 socios requerimos usar sporify para hacer nuestras terapias, como puedo hacer mi cuenta familiar ?
  • JulianA_Bogota
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't remember my emailadress or user name

IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is there a way I can delete all my accounts somehow?

  • Newbie
  • IIdo not remember that I have made an account but my card information has bern used. So my payment account has been taken money for premium even though I do not have premium in any of my accounts. Is...
  • JulianA_Bogota
  • Roadie
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify rechaza mi tarjeta

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que poder hacer compras internacionales mi tarjeta?

  • Newbie
  • hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que ...
  • JulianA_Bogota
  • Roadie
  • 717 Views
  • 1 replies
  • 1 likes
  • 717 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do i find the playlists that i follow?

I cant find the option to watch all the playlists that I follow.How do I do that? Thanks!

  • Newbie
  •   I cant find the option to watch all the playlists that I follow. How do I do that?   Thanks!
  • JulianA_Bogota
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Desconto estudante

Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.

  • Newbie
  • Fiz o cadastro para desconto de estudante e no final pede para aguardar e que só será cobrado depois do email. Já me cobraram $10,00 e eu não recebi nada. Era pra ser R $8,50.
  • Bittencourt
  • Spotify Star
  • 15550 Views
  • 113 replies
  • 2 likes
  • 15550 Views
  • 113 replies
  • 2 likes

I want to close my account

I want to close my account , any help for this ????? please

  • Visitor
  • I want to close my account , any help for this ????? please
  • carl_harris
  • Roadie
  • 800 Views
  • 4 replies
  • 0 likes
  • 800 Views
  • 4 replies
  • 0 likes

Account

Account problems? Someone help?

  • Casual Listener
  • Account problems? Someone help?
  • PiperHamish
  • Newbie
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 353 Views
  • 1 replies
  • 0 likes

Spotify Family Plan - Adding Member not in the same country as you

Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family plans based on location? I am located in Canada and my...

  • Newbie
  • Hi, I am trying to add my parents to my Family Plan. They receive the invite email to join the plan, however when they go to accept the invite it does not work. Are there any exceptions to family pla...
  • Bethany_Dawn
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 681 Views
  • 1 replies
  • 0 likes

Solved!! Change username?

When I created my Spotify account I used a swedish letter (å)in my username and now there´s a problem when I´m modifyingmy account because the form wants me to use letters from a-zonly,,,, Can I change my old username somehow so I can keepall my play...

  • Newbie
  • When I created my Spotify account I used a swedish letter (å) in my username and now there´s a problem when I´m modifying my account because the form wants me to use letters from a-z only,,,, Can ...
  • wearespotify55
  • Newbie
  • 93647 Views
  • 67 replies
  • 4 likes
  • 93647 Views
  • 67 replies
  • 4 likes

o app não abre meu perfil

Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computador, mas no meu não. Já tentei instalar e desinstal...

  • Visitor
  • Olá, criei uma nova conta no spotify e o app não está abrindo o meu perfil, e está com uma interface diferente. No app do celular do meu namorado abre normalmente, assim como no aplicativo do computa...
  • DJXOTYSHOW
  • Regular
  • 1898 Views
  • 16 replies
  • 0 likes
  • 1898 Views
  • 16 replies
  • 0 likes

Superuser Contribution Cannot connect my Spotify with my PSN

Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to find at which it is.So please tell me if there's a...

  • Visitor
  • Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to...
  • JuanSebastian
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Can not sign in as say offline

Like a turnip I choose the offline option but then had to log out! Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a black screen ........HELP MEEEEE!!!

  • Newbie
  • Like a turnip I choose the offline option but then had to log out!  Now I can not log back in as it says I'm offline and need to connect, when I choose the connect option it just gives me a blac...
  • nacho_baracho99
  • Gig Goer
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Problem

I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset any help?

  • Newbie
  • I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset   any he...
  • JuanSebastian
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made an account with Facebook, how to unlink?

I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. After some looking around, it turns out I'd already...

  • Newbie
  • I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. ...
  • JuanSebastian
  • Roadie
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Playlist disappeared

I opened my Spotify app only to find out my playlists disappeared. Weirdest part is that they’ve been replaced by two completely different playlists that I never made. Also, my daily mix is still the same, consisting of artists on my old playlist. I ...

  • Newbie
  • I opened my Spotify app only to find out my playlists disappeared. Weirdest part is that they’ve been replaced by two completely different playlists that I never made. Also, my daily mix is still the...
  • Luke
  • Spotify Star
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes

My profile doesn't come up when I search it and doesn't offer the options to Follow or be Followed

I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow me. Any ideas as to why that is? I have a second a...

  • Casual Listener
  • I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow...
  • Luke
  • Spotify Star
  • 978 Views
  • 5 replies
  • 0 likes
  • 978 Views
  • 5 replies
  • 0 likes