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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405627 Views
  • 958 replies
  • 107 likes
  • Account
  • 405627 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175373 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175373 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99930 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99930 Views
  • 68 replies
  • 10 likes

Solved!! Can't upgrade to premium

Yet again, I'm running into an issue with trying to upgrade my account to premium.1) https://www.spotify.com/au/get-spotify/go/premium/2) Click Confirm Purchase 3) Redirects to Facebook for password confirmation 4) Redirects back to https://www.spoti...

  • Music Fan
  • Yet again, I'm running into an issue with trying to upgrade my account to premium. 1) https://www.spotify.com/au/get-spotify/go/premium/ 2) Click Confirm Purchase 3) Redirects to Facebook for p...
  • reiljohnesma
  • Newbie
  • 140400 Views
  • 57 replies
  • 4 likes
  • 140400 Views
  • 57 replies
  • 4 likes

Someone else is accessing my account??

So I've been having a weird issue with my free Spotify account the last couple of months. Several times, sometimes in the middle of the night (waking me and scaring me to death), my Spotify account will just randomly start blasting this song called "...

  • Newbie
  • So I've been having a weird issue with my free Spotify account the last couple of months. Several times, sometimes in the middle of the night (waking me and scaring me to death), my Spotify account w...
  • Luke
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

7 tage probeabo

Hallo zusammen,Ich habe mich bei spotofy angemeldet und automatisch ein 7 tägiges premium probeabo erhalten.Muss ich dieses abo kündigen oder läuft es nach der einen woche automatisch aus? `Liebe Grüße und vielen dank

  • Visitor
  • Hallo zusammen, Ich habe mich bei spotofy angemeldet und automatisch ein 7 tägiges premium probeabo erhalten. Muss ich dieses abo kündigen oder läuft es nach der einen woche automatisch aus? &nbsp...
  • Abc2018
  • Newbie
  • 3034 Views
  • 2 replies
  • 0 likes
  • 3034 Views
  • 2 replies
  • 0 likes

Lost a playlist

So at the end if the year it madevabplay list of most played songs or whatever its called of 2017. It was amazing I can' find it i went into recover deleted even though I'm pretty sure I didn't cause it was good. It wasnt there to recover. Where coul...

  • Casual Listener
  • So at the end if the year it madevabplay list of most played songs or whatever its called of 2017. It was amazing I can' find it i went into recover deleted even though I'm pretty sure I didn't cause...
  • Roderick13
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Spotify premium in relation with Playstation

Can I activate spotify premium on my playstation 4 without presenting a credit card?

  • Casual Listener
  • Can I activate spotify premium on my playstation 4 without presenting a credit card?
  • Parampal_Bains
  • Newbie
  • 1384 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1384 Views
  • 8 replies
  • 0 likes

Superuser Contribution Problems with facebook and email

Hello. I have so many problems with Spotify, I don't even know which one to begin with. I have an account connected to facebook, but when I try to login with facebook it gives me a "temporary error, please try again later", and i tried again too many...

  • Casual Listener
  • Hello. I have so many problems with Spotify, I don't even know which one to begin with. I have an account connected to facebook, but when I try to login with facebook it gives me a "temporary error, ...
  • Alfredo
  • Roadie
  • 767 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 767 Views
  • 7 replies
  • 0 likes

Someone was using my account

Today my account was disconnected from my devices and I was not able to connect again, my password seemed to be incorrect, my email was still the same and from the gmail log I realized that my email had not been accessed by anyone, so someone changed...

  • Casual Listener
  • Today my account was disconnected from my devices and I was not able to connect again, my password seemed to be incorrect, my email was still the same and from the gmail log I realized that my email ...
  • user-removed
  • Not applicable
  • 390 Views
  • 3 replies
  • 0 likes
  • Account
  • 390 Views
  • 3 replies
  • 0 likes

Beware of SCAM

I was suprised to see my monthly charge go from 9.99 to 14.99. I logged in to my account and found I was mysteriously now on the family plan without my knowledge or consent. Furthermore, there are several names listed as my "family" of which I've nev...

  • Casual Listener
  • I was suprised to see my monthly charge go from 9.99 to 14.99. I logged in to my account and found I was mysteriously now on the family plan without my knowledge or consent. Furthermore, there are se...
  • Pocket2
  • Casual Listener
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
  • 345 Views
  • 1 replies
  • 0 likes

E-mail to reset password that I didn't request

Several times in the last few days, I've received e-mails that appear to be coming from Spotify. It gives a link to reset muy password, and includes my account number. Two issues: I didn't request a password reset. And also the link sends me to the S...

  • Newbie
  • Several times in the last few days, I've received e-mails that appear to be coming from Spotify. It gives a link to reset muy password, and includes my account number. Two issues: I didn't request a ...
  • sophiafirdausi
  • Casual Listener
  • 9254 Views
  • 1 replies
  • 1 likes
  • 9254 Views
  • 1 replies
  • 1 likes

[Server Side Issue] No Recent Activity in Friend Feed

Multiple People (I've got 6 friends of mine experiencing the same issue) in Germany are reporting empty friend feeds, even though they're still following their friends. Un-following and re-follwing adds those accounts to the friend feed but without a...

  • Newbie
  • Multiple People (I've got 6 friends of mine experiencing the same issue) in Germany are reporting empty friend feeds, even though they're still following their friends. Un-following and re-...
  • themercury611
  • Casual Listener
  • 894 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 894 Views
  • 1 replies
  • 0 likes

Solved!! I want to use spotify without facebook

Hi, I've been usign spotify for many years and I love it. But now I erased my account in Facebook some months ago and I want to use spotify without Fb. The trouble is that I created my spotify account from there and now I can't edit my profile or cha...

  • Newbie
  • Hi, I've been usign spotify for many years and I love it. But now I erased my account in Facebook some months ago and I want to use spotify without Fb. The trouble is that I created my spotify accoun...
  • Mulms
  • Casual Listener
  • 449 Views
  • 1 replies
  • 1 likes
  • 449 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Rimborso Spotify Premium

Ciao a tutti,poco fa mi è stato appena addebitato sulla carta di credito l'abbonamento per Spotify Premium per questo mese. Il rinnovo era settato in automatico dunque, anche se per questo mese non lo voglio me lo hanno addebitato.Ora ho subito disat...

  • Newbie
  • Ciao a tutti, poco fa mi è stato appena addebitato sulla carta di credito l'abbonamento per Spotify Premium per questo mese. Il rinnovo era settato in automatico dunque, anche se per questo mese non...
  • Luca_Cappai
  • Newbie
  • 14366 Views
  • 6 replies
  • 2 likes
  • Premium
  • 14366 Views
  • 6 replies
  • 2 likes

Pague una cuenta premium, se debito el pago pero tengo cuenta gratis

Hola equipo de spotify, la verdad no tengo idea porque no puedo acceder a los beneficios de premium si ya lo pague y esta debitado de mi tarjeta de credito visa, el tema es el siguiente, me aparece que tengo solamente una cuenta con facebook, pero en...

  • Visitor
  • Hola equipo de spotify, la verdad no tengo idea porque no puedo acceder a los beneficios de premium si ya lo pague y esta debitado de mi tarjeta de credito visa, el tema es el siguiente, me aparece q...
  • kavian40
  • Newbie
  • 783 Views
  • 2 replies
  • 0 likes
  • 783 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile Payment Method

In Turkey, my service provider Turkcell, offers a payment method called Mobile Payment.They make payments on behalf their customers, then charge them via their bills. It's that simple.Spotify mobile program also has an option to give us freedom to ch...

  • Casual Listener
  • In Turkey, my service provider Turkcell, offers a payment method called Mobile Payment. They make payments on behalf their customers, then charge them via their bills. It's that simple. Spotify mob...
  • SergioDavid
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 504 Views
  • 1 replies
  • 0 likes

Perfil não aparece na busca do Spotify

Meu perfil (sbtur) não aparece na busca do Spotify temos a conta premium e nada! Poderiam ajudar?

  • Casual Listener
  • Meu perfil (sbtur) não aparece na busca do Spotify temos a conta premium e nada! Poderiam ajudar?
  • Bittencourt
  • Spotify Star
  • 9333 Views
  • 20 replies
  • 1 likes
  • Account
    Other
  • 9333 Views
  • 20 replies
  • 1 likes

Solved!! Ca I use a debit card to get premium

Hi guys I am from Guatemala City and I would like to have premium on my cel but I am not sure if I can pay with a debit card since the only three methods I could fine are credit card, paypal and gift card, could you please assist me with this, thank ...

  • Casual Listener
  • Hi guys I am from Guatemala City and I would like to have premium on my cel but I am not sure if I can pay with a debit card since the only three methods I could fine are credit card, paypal and gift...
  • knysnafox
  • Casual Listener
  • 28882 Views
  • 10 replies
  • 0 likes
  • Premium
    Subscription
  • 28882 Views
  • 10 replies
  • 0 likes

My account went to free

Dear Spotify,I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it won't change it. My account overview and the spotify ...

  • Casual Listener
  • Dear Spotify, I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it ...
  • Robert_W
  • Community Legend
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shazam unrevoke

HelloI accidently revoked my shazam account with spotifyHow can I restore it? This is so ANNOYING!!!Your help is greatly appreciated Thakn youGuy

  • Newbie
  • Hello I accidently revoked my shazam account with spotify How can I restore it? This is so ANNOYING!!! Your help is greatly appreciated   Thakn you Guy
  • SergioDavid
  • Roadie
  • 500 Views
  • 1 replies
  • 0 likes
  • Account
  • 500 Views
  • 1 replies
  • 0 likes