Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4601 Views
  • 1 replies
  • 9 likes
  • Security
  • 4601 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465201 Views
  • 976 replies
  • 111 likes
  • Account
  • 465201 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205656 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205656 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113255 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113255 Views
  • 72 replies
  • 12 likes

Superuser Contribution Compromised Accounts

Hello, I spoke to a CS agent in Spotify chat called Daniel M and he advised I post here about this problem. I found that my Spotify account had been compromised this morning so decided to do some research, simply by googling my e-mail I found a list ...

  • Newbie
  • Hello,   I spoke to a CS agent in Spotify chat called Daniel M and he advised I post here about this problem.   I found that my Spotify account had been compromised this morning so...
  • Jack
  • Roadie
  • 959 Views
  • 2 replies
  • 1 likes
  • 959 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cambio email accont??

Salve, il mio account è collegato a Facebook, e viene posta l'email di facebook ma il mio profilo spotify resta collegato all'email vecchia, ho provato anche una password la password che l'indirizzo email è bloccato (ovviamente si, non è il bisogno d...

  • Casual Listener
  • Salve, il mio account è collegato a Facebook, e viene posta l'email di facebook ma il mio profilo spotify resta collegato all'email vecchia, ho provato anche una password la password che l'indirizzo ...
  • Goodman
  • Spotify Legend
  • 5340 Views
  • 3 replies
  • 0 likes
  • Account
  • 5340 Views
  • 3 replies
  • 0 likes

Unable to change Country

Hi, I'm trying to change my country details as per the FAQ by giving up a payment card issued in a different country, but I am unable to change my country afterwards.It will give me an error, but no possibility to change my account's location:Your pa...

  • Newbie
  • Hi,   I'm trying to change my country details as per the FAQ by giving up a payment card issued in a different country, but I am unable to change my country afterwards. It will give me an err...
  • Ren187
  • Newbie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Cannot apply for student discount

Hello!I have problem with applying for student discount. When i try to enter the student page where i need to apply for my student status, the site back me to the home page. I'm from Bulgaria, Europe if it does matter.

  • Newbie
  • Hello! I have problem with applying for student discount. When i try to enter the student page where i need to apply for my student status, the site back me to the home page. I'm from Bulgaria, Euro...
  • Gerardnepo
  • Regular
  • 490 Views
  • 2 replies
  • 0 likes
  • Account
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! Won't let me login.

So I noticed my spotify was stuck on offline mode even though I was connected, so I decided to log out and log back in. Now it won't let me log in through facebook, I can click the Log in with facebook banner multiple times and nothing, when use my l...

  • Casual Listener
  • So I noticed my spotify was stuck on offline mode even though I was connected, so I decided to log out and log back in. Now it won't let me log in through facebook, I can click the Log in with facebo...
  • Luke
  • Spotify Star
  • 10177 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Other
  • 10177 Views
  • 6 replies
  • 0 likes

Superuser Contribution Friend activity is showing people I do not know

Hey,Since I can't find the way to contact Spotify directly, my Friend Activity is showing people I don't even know neither I'm following. This is going for a couple weeks now, I reeboted ofc but re-installing will be the last resort.Any help on this?...

  • Casual Listener
  • Hey, Since I can't find the way to contact Spotify directly, my Friend Activity is showing people I don't even know neither I'm following.  This is going for a couple weeks now, I reeboted ofc...
  • My1fan
  • Casual Listener
  • 1282 Views
  • 3 replies
  • 0 likes
  • 1282 Views
  • 3 replies
  • 0 likes

Unknown using my account and I can not remove

There is someone using my account and even when I disconnect all devices it continues, and keeps changing my songs all the time!I'm waiting for a response on how to remove this device

  • Newbie
  • There is someone using my account and even when I disconnect all devices it continues, and keeps changing my songs all the time! I'm waiting for a response on how to remove this device
  • Luke
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android login

App seems to have forgotten login info. After putting in credentials app responds "You are currently set to offline. Please go online to connect" with Cancel and Connect buttons. Cancel takes me back to login, connect brings same error dialog back up...

  • Newbie
  • App seems to have forgotten login info. After putting in credentials app responds "You are currently set to offline.  Please go online to connect" with Cancel and Connect buttons. Cancel takes m...
  • ianm2008
  • Newbie
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Spotify in Portugal und Spanien nutzen.

Hallo,ich lebe in Deutschland und möchte Spotify auch im Urlaub nutzen.Ich verbringe meinen Urlaub in Portugal und in Spanien.Ist es möglich meinen Premium Account im Ausland zu nutzen?GrußG.Kunter

  • Newbie
  • Hallo, ich lebe in Deutschland und möchte Spotify auch im Urlaub nutzen. Ich verbringe meinen Urlaub in Portugal und in Spanien. Ist es möglich meinen Premium Account im Ausland zu nutzen? Gruß ...
  • Luke
  • Spotify Star
  • 831 Views
  • 1 replies
  • 0 likes
  • Account
  • 831 Views
  • 1 replies
  • 0 likes

My profile is a number and not my name

Hey my profile is connected to facebook, but my name no longer is shown on my profile and my friends can't find my profile. Why did it change, and how can my name come back? Also how can I change my email, it won't let me edit my email either, as now...

  • Casual Listener
  • Hey my profile is connected to facebook, but my name no longer is shown on my profile and my friends can't find my profile. Why did it change, and how can my name come back? Also how can I change my ...
  • Luke
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 370 Views
  • 1 replies
  • 0 likes

Solved!! When abroad, get playlist suggestions related to the country

Hi there, Here is my situation: I am part of a Family registered in a country A. However, I'm currently spending a few months in a country B. I can still use Spotify in the country B, but all the playlist suggestions I get on my home page are related...

  • Regular
  • Hi there,   Here is my situation: I am part of a Family registered in a country A. However, I'm currently spending a few months in a country B. I can still use Spotify in the country B, but al...
  • stoufjp
  • Regular
  • 823 Views
  • 2 replies
  • 0 likes
  • 823 Views
  • 2 replies
  • 0 likes

Artist profile does not appear in search bar

Hi, I'm a new artist on Spotify, and I can find my account through the "share" link, but other users cannot find my artist profile using the search bar. My artist profile is "Sebastian Simon" and it does not show up anywhere in the search function. H...

  • Newbie
  • Hi, I'm a new artist on Spotify, and I can find my account through the "share" link, but other users cannot find my artist profile using the search bar.  My artist profile is "Sebastian Simon" a...
  • user-removed
  • Not applicable
  • 6461 Views
  • 1 replies
  • 5 likes
  • 6461 Views
  • 1 replies
  • 5 likes

Unlink facebook

i sign in with facebook and my friend logged me out and somehow signed in to his spotify on my phone and it somehow linked it and now i can’t unlink it so i can sign in, help please

  • Newbie
  • i sign in with facebook and my friend logged me out and somehow signed in to his spotify on my phone and it somehow linked it and now i can’t unlink it so i can sign in, help please
  • user-removed
  • Not applicable
  • 609 Views
  • 1 replies
  • 0 likes
  • Account
  • 609 Views
  • 1 replies
  • 0 likes

Spotify deleted all my playlists and says I do not have premium

I just opened my Spotify app and I noticed none of my playlists were there and also all my downloaded music was not there. Everything is gone. I looked up in the spotify account session in the website and it says I do not have premium. How do I don't...

  • Visitor
  • I just opened my Spotify app and I noticed none of my playlists were there and also all my downloaded music was not there. Everything is gone.   I looked up in the spotify account session in t...
  • user-removed
  • Not applicable
  • 658 Views
  • 6 replies
  • 0 likes
  • 658 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't share my music with my followers

I was always sharing my music with my followers so they could see where i was listening to. A few days ago someone said , why didn't you listen to music for three days? But I listened to a lot of music in those days so i tried to figure out why it wa...

  • Casual Listener
  • I was always sharing my music with my followers so they could see where i was listening to. A few days ago someone said , why didn't you listen to music for three days? But I listened to a lot of mus...
  • Alfredo
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook Connection - "Sorry there has been a temporary error, please try again later"

Hello, I'm trying to connect my facebook account to my Spotify, but I'm always stuck with the error message "Sorry there has been a temporary error, please try again later.".I tried in the website, on my iOS and with the Dekstop App, nothing works, c...

  • Newbie
  • Hello, I'm trying to connect my facebook account to my Spotify, but I'm always stuck with the error message "Sorry there has been a temporary error, please try again later.". I tried in the websit...
  • Alfredo
  • Roadie
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betaal voor Premium maar heb een gratis account nu

Hoi.Gisteren ochtend kon ik nog op mijn Premium account. Gisteren avond was ik in een keer uitgelogd. Nieuw wachtwoord opgevraagd en weer ingelogd. Nu ben ik al mijn muziek kwijt en mijn account staat op gratis terwijl er voor deze maand wel geld is ...

  • Newbie
  • Hoi. Gisteren ochtend kon ik nog op mijn Premium account. Gisteren avond was ik in een keer uitgelogd. Nieuw wachtwoord opgevraagd en weer ingelogd. Nu ben ik al mijn muziek kwijt en mijn account st...
  • Alfredo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en Plan familia

Buen día.cordial saludo, solicito to su colaboración con lo siguiente. En días pasados mi cuenta familiar se venció ya que mi tarjeta de crédito no tenia saldo. Ayer ya realicé abono a dicha tarjeta, pero hoy voy a acceder de nuevo a mi plan familiar...

  • Newbie
  • Buen día. cordial saludo,   solicito to su colaboración con lo siguiente. En días pasados mi cuenta familiar se venció ya que mi tarjeta de crédito no tenia saldo. Ayer ya realicé abono a dic...
  • Alfredo
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo entrar desde WINDOWS 7

Buenas tardes. espero me puedan ayudar ya que tengo la aplicacion de SPOTIFY en mi ordenador WINDOWS 7 pero no puedo ingresar desde mi correo. Ingreso el correo y la contraseña y se queda cargando y bloqueda la pantalla de inicio. Ingreso desde otro ...

  • Newbie
  • Buenas tardes. espero me puedan ayudar ya que tengo la aplicacion de SPOTIFY en mi ordenador WINDOWS 7 pero no puedo ingresar desde mi correo. Ingreso el correo y la contraseña y se queda cargando y ...
  • Alfredo
  • Roadie
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes